HCI Bibliography : HCI Webliography : HCI-SITES : ARTICLES

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Articles on HCI, published on the web.

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ARTICLES : Articles on HCI, published on the web

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  1. 5 Design Decision Styles. What's Yours?
    Jared M. Spool 2009-01-21 User Interface Engineering
    The five different styles we've found teams use to make design decisions.
  2. 5-Second Tests: Measuring Your Site's Content Pages
    Christine Perfetti 2005-06-09 User Interface Engineering
  3. 12 Best Practices for UX in an Agile Environment - Part 2
    Jeff Patton 2008-08-05 AgileProductDesign.com
  4. 12 Best Practices for UX in an Agile Environment - Part 1
    Jeff Patton 2008-08-01 AgileProductDesign.com
  5. A Recession Strategy for Web Apps
    Jared M. Spool 2009-01-06 User Interface Engineering
    Recessions are a harrowing experience for everyone. Organizations turn their inspection goggles on every project, looking for ways to cut costs and extract more value. "Is this project doing what we need, right now?" becomes the mantra, as everything comes under review. In design, it's no different. Inevitably, great design is about producing both long and short term value for the organization. Something that is well designed not only delights the users but shows up positively on the income statement. We've been looking closely at the practices of some great organizations and one of the common threads we see is how well they match their design goals to the priorities of the business. This is especially important in tight economic times, when the organizations are looking to cut anything that doesn't show immediate value. The best teams have put this practice into place.
  6. Account Sign-in: 8 Design Mistakes to Avoid
    Jared M. Spool 2008-12-09 User Interface Engineering
    Eight common design mistakes he's identified while watching users try to create accounts and sign into web sites.
  7. ACM SIGCHI interactions magazine Forum: Timelines
    2011-12-01 ACM SIGCHI
    Timelines provides perspectives on HCI history, glancing back at a road that sometimes took unexpected branches and turns. History is not a dry list of events; it is about points of view and differing interpretations.
  8. Adaptive Web-Based Learning Environments
    Victoria Perry 2009-09-11 Usability.gov
    It is not surprising, given the advances in technology, that there has been a significant increase in Web-based learning programs. Opinions on the degree of acceptance and effectiveness of e-learning vary, but well-designed and appropriately used programs have great potential.
  9. Building Trust
    Susanne Furman 2009-09-11 Usability.gov
    Online trust is important whether you are trying to distribute information or initiating online business transactions. Users decide whether they are going to 'buy' your information (i.e., content) or your goods and services. E-commerce relationships depend on trust and lack of trust has been identified as one of the most formidable barriers in building online relationships.
  10. Color Blindness and Web site Design
    Jeanne Liu 2010-02-22 Usability.gov
    Color blindness is the inability to perceive differences between some of the colors that non-colored impaired users can distinguish (Wikipedia). Color blindness affects about five to eight percent of males (approximately 10.5 million) and less than one percent of females. There are two major types of color blindness: those who have difficulty between red and green, and those who have difficulty distinguishing between blue and yellow.
  11. Creating Usable Online Forms
    Heidi A. Uliasz 2009-06-02 Usability.gov
    Have you ever had to fill out an online form that was too difficult to complete or simply just didn't work? Forms can be frustrating for everyone, so creating user-friendly forms can be a real challenge. If a form is too lengthy or confusing to finish, chances are that users will make mistakes.
  12. Credibility
    Susanne Furman 2009-09-11 Usability.gov
    There is some evidence to suggest that Web users are becoming more skeptical of the information they find online. Many Web sites contain incorrect or misleading information (Fogg, et al., 1999) [1] and some are pure hoaxes. As a result, designers face increasing pressure to enhance the credibility of their Web sites. According to Dictionary.com, credibility is defined as believability or trustworthy. Tseng & Fogg (1999) found that in their research believability is a good synonym for credibility [2]. The academic literature on credibility dates back to the 1950s and has to do with the fields of psychology and communication. Scholars tend to agree that credibility is a perceived quality and has two key components: trustworthiness and expertise.
  13. Design Cop-out #2: Breadcrumbs
    Jared M. Spool 2008-08-21 User Interface Engineering
    Cop-outs happen when the designers focus on treating a symptom instead of addressing the root problem. This week, we look at a second common cop-out: breadcrumbs.
  14. Designing for Faceted Search
    Stephanie Lemieux 2009-04-28 Earley and Associates
  15. Encyclopedia of Human-Computer Interaction
    Welcome to a new type of encyclopedia! It's free, it includes videos, commentaries, and lots more. All chapters are written by leading figures within each subject. As such, it's different from the Wikipedia.
  16. Eyetracking and Web site Design
    Christi O'Connell 2010-03-31 Usability.gov
    Eye tracking technology has been used many areas including visual systems, cognitive linguistics, and product design. Newer technology is easier to use and less invasive. Older equipment was head-mounted and more modern equipment looks just like a monitor. Eye tracking is a useful tool for web design. It can show what areas of a page are grabbing a user's attention and areas that are being ignored. Eye tracking is useful in showing how a user searches for information.
  17. Field Studies: The Best Tool to Discover User Needs United States, Massachusetts, Andover
    Jared M. Spool 2007-03-13 User Interface Engineering
    The most valuable asset of a successful design team is the information they have about their users. When teams have the right information, the job of designing a powerful, intuitive, easy-to-use interface becomes tremendously easier. When they don't, every little design decision becomes a struggle. While techniques, such as focus groups, usability tests, and surveys, can lead to valuable insights, the most powerful tool in the toolbox is the 'field study'. Field studies get the team immersed in the environment of their users and allow them to observe critical details for which there is no other way of discovering.
  18. Galleries: The Hardest Working Page on Your Site
    Jared M. Spool 2005-11-30 User Interface Engineering
  19. Gerry McGovern Says "Manage the Tasks"
    Jared M. Spool 2009-10-28 User Interface Engineering
    For years, we've known about the importance of completing tasks. Not the items on your to-do list -- the users' tasks. What we found in our research over the last 10 years is that practically every measure of users' performance correlates strongly with the users completing their task. Users who achieve their objective believe the web site looks more professional, rate it as more fun, tell us it runs faster, and are more satisfied with the site. There's no doubt: if you want users to love your site, make sure they complete their tasks. Yet, even though we know task completion is important, many teams don't have a strategy for it. They adopt a "launch and leave" approach to their sites, moving on to the next project once they've pushed something out the door.
  20. Great Designs Should Be Experienced and Not Seen
    Jared M. Spool 2009-05-14 User Interface Engineering
    The goal of a designer is to make their site disappear.
  21. Hijax: Progressive Enhancement with Ajax
    Jeremy Keith 2008-06-17 User Interface Engineering
    Strategy for creating applications with Ajax that do the right thing when JavaScript isn't available.
  22. How to Innovate Right Now
    Scott Berkun 2008-06-03 ScottBerkun.com
  23. Innovation is the New Black
    Jared M. Spool 2006-06-01 User Interface Engineering
  24. Online Catalogs: What Users and Librarians Want English, Chinese, French (synopsis), Spanish (synopsis)
    Karen Calhoun 2009 OCLC Inc.
    In 2008, OCLC conducted focus groups, administered a pop-up survey on www.WorldCat.org (OCLC's freely available end user interface on the Web) and conducted a Web-based survey of librarians worldwide. The Online Catalogs report presents findings from these research efforts. The findings indicate, among other things, that although library catalogs are often thought of as discovery tools, the catalog's delivery-related information is just as important to end users. In addition, the report presents findings on: * The metadata elements that are most important to end users in determining if an item will meet his or her needs * The enhancements end users would like to see made in online library catalogs to assist them in consistently identifying appropriate materials * The enhancements librarians would recommend for online library catalogs to better assist them in their work The findings indicate, among other things, that although library catalogs are often thought of as discovery tools, the catalog's delivery-related information is just as important to end users.
  25. Organizing Content on Web Sites
    Sara Gee 2009-08-11 Usability.gov
    August 2009 - Organizing Content on Web Sites
  26. Producing Great Search Results: Harder than It Looks, Part 1
    Jared M. Spool 2008-07-09 User Interface Engineering
  27. Producing Great Search Results: Harder than It Looks, Part 2
    Jared M. Spool 2008-07-14 User Interface Engineering
  28. Responsive Web Design
    Ethan Marcotte 2011-01-11
  29. Sharing, Privacy and Trust in Our Networked World
    Cathy De Rosa 2007 OCLC Inc.
    The practice of using a social network to establish and enhance relationships based on some common ground -- shared interests, related skills, or a common geographic location -- is as old as human societies, but social networking has flourished due to the ease of connecting on the Web. This OCLC membership report explores this web of social participation and cooperation on the Internet and how it may impact the library's role, including: * The use of social networking, social media, commercial and library services on the Web * How and what users and librarians share on the Web and their attitudes toward related privacy issues * Opinions on privacy online * Libraries' current and future roles in social networking The report is based on a survey (by Harris Interactive on behalf of OCLC) of the general public from six countries -- Canada, France, Germany, Japan, the United Kingdom and the United States -- and of library directors from the U.S. The research provides insights into the values and social-networking habits of library users.
  30. Simplicity Is Highly Overrated
    Donald A. Norman 2007
    Yes, we want simplicity, but we don't want to give up any of those cool features. Simplicity is highly overrated.
  31. The $300 Million Button
    Jared M. Spool 2009-01-14 User Interface Engineering
    In this article, I tell a story about a client who found a way to dramatically increase their e-commerce site's revenues with a couple of simple changes. While the story is interesting, the story-behind-the-story is just as interesting. The client had hired us because they were concerned about checkout-process abandonment. Their analytics were showing a 13% drop off in sales, which, based on the average value of the abandoned shopping carts, was worth about $1.2 million a year in additional revenue. Checkout-process abandonment is common in e-commerce sites and something that you can easily detect with your site's usage logs. You just look at the number of people who get to the first screen and then the number of people who actually complete the transaction. Everyone who doesn't make it is an abandonment. When the team contacted us, they'd already pretty much decided what the problem was and how they were going to fix it, even though they had never watched any shoppers make purchases. And they were dead wrong. Not only was their fix not going to help, our research showed that it was going to increase abandonment.
  32. The Freedom of Fast Iterations: How Netflix Designs a Winning Web Site
    Joshua Porter 2006-11-14 User Interface Engineering
  33. The Impact of Aesthetics on Attitudes Towards Websites
    Jennifer Chen 2009-06-02 Usability.gov
    A user's perception of a website can evoke a wide range of emotions and attitudes. These emotions and perceptions impact the user's attitude towards the Web site's content, advertised products, company, credibility and site usability.
  34. The Magic Behind Amazon's 2.7 Billion Dollar Question
    Jared M. Spool 2009-03-17 User Interface Engineering
    Reviews on Amazon contribute $2.7 of new revenue to Amazon every year.
  35. The Quiet Death of the Major Re-Launch
    Jared M. Spool 2003-05-20 User Interface Engineering
  36. The Site Map: An Information Architecture Cop-Out
    Jared M. Spool 2008-08-12 User Interface Engineering
    Tradeoffs in the design process and avoiding design cop-out with your site map.
  37. Three Challenges for Design
    Donald A. Norman 2007
    The invisible, ubiquitous computer has arrived, ensnaring almost any conceivable activity within its grasp. This raises wonderful opportunities and challenges to the field of human-computer interaction, for if the computer is everywhere, then everything is within our domain of study. It is time to consider where the next application areas might be. As I look to the future, I see numerous domains of concern, but with three large, overriding issues: * The ever-increasing complexity of everyday things * The ever-increasing burden of security, authentication, and identification * The ever-increasing use of automation
  38. UI Breakthrough -- Command Line Interfaces
    Donald A. Norman 2007
    Want to know what I think the next UI breakthroughs will be? Here is one: Command line languages. Did you think they were dead? Forever vanguished by graphical user interfaces? Think again. Search engines have added command structures, and now these have migrated to the desktop. The new command line interfaces still have a way to go. They have appeared serendipitously, as system developers slowly expanded the capabilities of search tools. But now it is time to recognize them for what they are -- and for how much better they could become. Command line interfaces. Once that was all we had. Then they disappeared, replaced by what we thought was a great advance: GUIs. GUIs were -- and still are -- valuable, but they fail to scale to the demands of today's systems. So now command line interfaces are back again, hiding under the name of search. Now you see them, now you don't. Now you see them again. And they will get better and better with time: mark my words, that is my prediction for the future of interfaces.
  39. Understanding the Kano Model - A Tool for Sophisticated Designers
    Jared M. Spool 2011-01-18
    Years ago, we came across the work of Noriaka Kano, a Japanese expert in customer satisfaction and quality management. In studying his writing, we learned about a model he created in the 1980s, known as the Kano Model. This model predicted the reaction of users as the key elements of Flickr's personalized homepage propagated to other web sites. It predicted why users were initially delighted and why the delight faded over time. We find the Kano Model to be an indispensable tool for designers. Let's take the model apart, so we can understand why it's so useful.
  40. Usability and Mobile Devices
    Daniel Roberts 2010-05-12 Usability.gov
    As of May 2008, there were 40.04 million unique users accessing the mobile Internet at least once a month (Nielsen, 2008). This number increased by 73% over a period of two years (i.e., 2006-2008). As the prevalence of PDA and other smart devices with Internet connectivity increase, so does the need for attention to the usability of these devices. Much of the body of Web usability literature has been done on computing in a stationary environment. And although much of the existing research applies to the mobile Web, some principles need to be altered to address the unique problems associated with this form of Web access.
  41. Web Usability and Aging
    Ciara Sibley 2008-12 Usability.gov
    People over the age of 65 represent the fastest growing demographic worldwide. By 2020, it is expected that over one billion senior citizens will be alive on the planet. (Zaphiris, Ghiawadwala, and Mughal, 2005). Of concern to user interface designers are known limitations due to the aging process.
  42. What Makes a Good Deliverable
    Dan Brown 2010-12-07

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