| Examining the Role of the Communication Channel Interface and Recipient Characteristics on Knowledge Internalization | | BIBAK | Full-Text | 20-24 | |
| Christopher L. Scott; Saonee Sarker | |||
| Recent reviews of the HCI literature acknowledge that the effect of the IT
interface on individual learning has received limited attention in the past,
and should be the focus of future research. At the same time, a review of the
knowledge transfer literature also suggests a limited examination of the
factors affecting the latter phase of transfer (i.e., knowledge internalization
and recipient learning). The current manuscript attempts to bridge the HCI and
knowledge transfer literatures by empirically examining the effect of the
communication channel interface and the recipient's characteristics on the
recipient's knowledge internalization. Keywords: Knowledge internalization, Media Synchronicity Theory, communication channel
interface, recipient Note: Best paper award | |||
| Slacking and the Internet in the Classroom: A Preliminary Investigation | | BIBAK | Full-Text | 25-29 | |
| Pamela S. Galluch; Jason Bennett Thatcher | |||
| This paper investigates "slacking with Internet technologies" in a classroom
environment. Rooted in the literature on social loafing, we develop a model
linking attributes of the context, the individual, and technology to "intention
to cyber-slack" and its influence on the effective use of Internet technology.
Using data collected from 128 student respondents, we empirically test our
model using the Partial Least Squares approach to structural equation modeling.
Our analysis found support for many of the relationships in the theoretical
model. Specifically, we found that personal innovativeness with IT and
multi-tasking with internet applications contribute to cognitive absorption,
while cognitive absorption and subjective norms contributed to the intention to
cyber-slack. Further, we found that intention to cyber-slack accounted for a
large amount of the variance in effective use of Internet technologies. The
paper concludes with a discussion of implications for research and practice. Keywords: Cognitive Absorption; Intention to Cyber-Slack; Technology Effectiveness;
Theory of Reasoned Action; Theory of Planned Behavior; Interactional Model | |||
| A Pattern Approach to Understand Group Collaboration in Hands-on and Remote Laboratories | | BIBAK | Full-Text | 30-34 | |
| Jing Ma; Jeffrey V. Nickerson | |||
| We identify patterns of group collaboration within hands-on and remote
laboratories. The pattern of group collaboration includes three elements: the
collaboration mode, the communication medium and the collaboration structure.
In addition, we examine how patterns of group collaboration evolved during
different phases of the labs. Based upon our observation of 22 engineering
students, we found two common patterns of the collaboration mode in both
hands-on labs and remote labs: in one case, students seem to minimize cognitive
effort, and in the other, they continue to do what they have been doing before.
We also described the different types of communication media and collaboration
structure in the two labs. Face-to-face meetings were found to be the dominant
method of group communication in both labs, but students adopted a wider
variety of communication methods when working with remote labs, and they
interacted more with each other when they ran remote labs. Keywords: Group collaboration, communication media, remote laboratory, education | |||
| Dissecting Query Performance in Logical Data Models: Parsimony vs. Greater Ontological Clarity | | BIBAK | Full-Text | 35-39 | |
| Ghalib Al Ma'mri; Paul L. Bowen; Fiona H. Rohde; Laurel Yang | |||
| Even when data repositories exhibit near perfect data quality, users may
formulate queries that do not correspond to the information requested. Users'
poor information retrieval performance may arise from either problems
understanding of the data models that represent the real world systems, or
their query skills. This research focuses on users' understanding of the data
structures, i.e., their ability to map the information request and the data
model. The Bunge-Wand-Weber ontology was used to formulate three sets of
hypotheses. Two laboratory experiments (one using a small data model and one
using a larger data model) tested the effect of ontological clarity on users'
performance when undertaking component, record, and aggregate level tasks. The
results indicate for the hypotheses associated with different representations
but equivalent semantics that parsimonious data model participants performed
better for component level tasks but that ontologically clearer data model
participants performed better for record and aggregate level tasks. Keywords: Ontology, Information Retrieval, Query Performance, Complexity | |||
| Evaluating the Use of a Visual Approach to Business Stakeholder Analysis | | BIBAK | Full-Text | 40-44 | |
| Wingyan Chung | |||
| As businesses increasingly use the Web to share information with
stakeholders, the problems arising from information overload and interconnected
nature of the Web make it difficult to obtain business intelligence (BI). This
research proposes a visual approach to business stakeholder analysis that
integrates information visualization and Web mining techniques with human
domain knowledge. A proof-of-concept prototype was developed based on the
approach to assist in analyzing and visualizing complicated stakeholder
networks on the Web. We report results of an empirical evaluation comparing the
prototype with a traditional method of BI analysis and discuss the implications
on HCI research and BI systems development. Keywords: Business intelligence, Web searching and browsing, information
visualization, system evaluation, user study | |||
| Marshalling Support: How Computer Users Negotiate Technical Problems | | BIBAK | Full-Text | 45-49 | |
| Hannah Rasmussen; Nicole Haggerty; Deborah Compeau | |||
| This research-in-progress examines how these individuals marshal support
resources to help solve technical problems during everyday use and what
consequences they experience. In a naturalized setting we seek to understand
the experience of 'computer problems' and their consequences for how users feel
and what they know about technology. We have gather 2 weeks of daily diary data
from 305 participants in one organization regarding their experiences of
technical problems. We present our preliminary analysis based on a sub-sample
of 45 participants for illustration with full analysis expected for the
workshop. We seek to make 3 contributions: 1) offer design insight to the HCI
community with respect to user technical problem solving in everyday
situations; 2) contribute to the post-adoption literature by describing
everyday use, and problem impacts on users; 3) provide recommendations for the
crucial function of support around the design and delivery of support to
maximize user outcomes. Keywords: User support, user learning, problem solving, diary methods, process model | |||
| The Use of the Delphi Method to Determine the Benefits of the Personas Method -- An Approach to Systems Design | | BIBAK | Full-Text | 50-54 | |
| Tomasz Miaskiewicz; Kenneth Kozar | |||
| A persona represents a group of target users that share common behavioral
characteristics. The personas method, an approach to systems design, has been
receiving significant attention from practitioners. However, only anecdotal
evidence currently exists for the effectiveness of personas. This
research-in-progress, a Delphi study of personas experts, attempts to reach
consensus on the benefits of incorporating personas into design projects. This
study also lays the foundation for future research by identifying variables of
interest, and building construct validity through the definitions of items
given by the experts. Experimental studies will validate if groups of subjects
that are provided with personas design more usable systems than groups that are
given data on the target users in a non-persona form. Also, planned case
studies will concentrate on studying the use of and effectiveness of personas
in the organizational setting. Keywords: Personas, System Design, Usability, User-Centered Design, Empathy | |||
| Exploring Human Images in Website Design Across Cultures: A Multi-Method Approach | | BIBAK | Full-Text | 55-59 | |
| Dianne Cyr; Milena Head; Hector Larios; Bing Pan | |||
| To gain insight into how Internet users perceive human images, a controlled
experiment was conducted using a survey, interviews, and an eye-tracking
device. Three experimental conditions of human images were created including
(1) human images with facial features; (2) human images but with no facial
features; and (3) no human images. It was expected that human images with
facial features would induce a user to perceive the website as more appealing,
having warmth or social presence, and as more trustworthy. In turn, image
appeal and perceived social presence were predicted to result in trust. All
expected relationships in the model were supported except no direct
relationship was found between the human image conditions and trust. Another
goal of the research was to examine user reactions by cultural group, and
differing reactions were observed between Canadian, German, and Japanese
related to perceptions of use of human images in website design. Keywords: Image appeal, trust, social presence, website design, culture | |||
| Shaping Consumer Perception to Motivate Online Shopping: A Prospect Theory Perspective | | BIBAK | Full-Text | 60-64 | |
| Daniel Chen; Huigang Liang | |||
| Drawing upon prospect theory, we propose that the framings of a message
describing the benefits of online shopping will have different impacts on
consumers' attitude toward and intention of online shopping. Particularly, a
negatively framed message emphasizing the costs of losing the benefits is
likely to be interpreted by an individual as loss and a positively framed
message emphasizing the benefits of online shopping is likely to be interpreted
as gain. According to prospect theory, the negatively framed message is more
likely to increase one's intention to shop online than the positively framed
message. We also propose that such framing effect is moderated by purchase
involvement. This research-in-progress paper presents the rationale behind
these propositions, experimental designs to test these propositions, and the
expected contributions. We contend that the findings will enhance our
understanding about consumers' online shopping and provide prescriptive
knowledge regarding how to change their behavior. Keywords: Prospect theory, online shopping, message framing, loss aversion | |||
| Adaptive IT Use: Conceptualization and Measurement | | BIBAK | Full-Text | 65-69 | |
| Heshan Sun; Ping Zhang | |||
| IT use is an important concept both in research and in practice. Yet, IT use
has been simply defined and measured in IS research. Presently used
measurements do not reflect the dynamics of users' IT use behavior, which are
important and account for job performance. This research aims at
conceptualizing a new construct to capture the changes in IT use and developing
an instrument for it. From an adaptive structuration perspective, we propose a
new construct named Adaptive IT Use (AITU) to capture use changes in both IT
feature set (size, content, and network), and the spirit of IT features. We
further propose six dimensions of AITU and corresponding measuring items. After
interviews and card-sorting experiments, an instrument of AITU is developed. Keywords: Adaptive IT use, adaptive structuration theory, instrument development | |||
| An Empirical Study of Consumer Satisfaction with Online Health Information Retrieval | | BIBAK | Full-Text | 70-74 | |
| Michael Bliemel; Khaled Hassanein | |||
| This research examines the area of Online Consumer Health Information
Retrieval (HIR) as: 'a field of study that pertains to consumers' use of the
Internet to locate and evaluate health related information, for the purposes of
self education and collection of facts to enable informed decision making.' A
research model exploring the antecedents of consumer satisfaction with online
HIR is developed by using the constructs quality, trust beliefs and
satisfaction. This model for consumer satisfaction with online HIR is
quantitatively validated using structural equation modeling techniques. The
findings of this research provide evidence that content quality, technical
adequacy and trust beliefs explain a large proportion of the variance in
satisfaction with online HIR for consumers. Keywords: Health information retrieval, information quality, system quality, trust
beliefs, satisfaction | |||
| Reducing the Perceived Deception of Product Recommendation Agents: The Impact of Perceived Verifiability and Perceived Similarity | | BIBAK | Full-Text | 75-79 | |
| Bo Xiao; Chee-Wee Tan | |||
| Product Recommendations Agents (PRAs) are software applications that augment
consumers' purchasing decisions by offering product recommendations based on
elicited customers' preferences. The underlying premise of PRAs is often
grounded on the assumption that PRAs seek to optimize consumers' utility by
tailoring product recommendations to meet requisite expectations. Because the
majority of commercial PRAs are implemented by parties with partisan interests
in product sales, it is highly probable that recommendations are biased in
favor of their providers and do not accurately reflect consumers' interests.
This in turn may possibly induce perceptions of deception among consumers. This
study theorizes that the incorporation of IT-mediated components in PRAs, which
induce high levels of perceived verifiability and perceived similarity, could
mitigate consumers' perceptions of deception towards product recommendations. Keywords: Perceived deception, product recommendation agent, perceived verifiability,
perceived similarity | |||
| An Experimental Study on U-commerce Adoption: Impact of Personalization and Privacy Concerns | | BIBAK | Full-Text | 80-84 | |
| Hong Sheng; Fiona Fui-Hoon Nah; Keng Siau | |||
| U-commerce represents "anytime, anywhere" commerce. U-commerce can provide a
high level of personalization, which can bring significant benefits to
customers. However, customers' privacy is a major concern and obstacle to the
adoption of u-commerce. As customers' intention to adopt u-commerce is based on
the aggregate effect of perceived benefits and risk exposure (e.g., privacy
concerns), this research examines how personalization and context can impact on
customers' perceived benefits and privacy concerns, and how this aggregated
effect in turn affects u-commerce adoption intention. Keywords: U-commerce, personalization-privacy paradox, situation dependency, adoption
intention | |||