| Customer Centred Design as Discipline | | BIB | 3-17 | |
| K. Holtzblatt | |||
| HCI in the Next Millennium: Supporting the World Mind | | BIB | 18-30 | |
| B. R. Gaines | |||
| Understanding Cognitive Complexity | | BIB | 31-42 | |
| V. De Keyser; D. Javaux | |||
| Comparative Study of Analytical Product Selection Support Mechanisms | | BIB | 45-53 | |
| M. Stolze | |||
| A Case Study in the Development of Collaborative Customer Care: Concept and Solution | | BIB | 54-61 | |
| C. G. Wolf; A. Lee; M. Touma; S. Daijavad | |||
| Pushing All The Right Buttons: Lessons From Two Case Studies of Touch-screen Kiosks | | BIB | 62-69 | |
| D. Martin; J. O'Neill; R. Varey; D. Wastell | |||
| Usability Test Results for Information Visualizations: Determinants of Usefulness for Complex Business Problems | | BIB | 70-78 | |
| B. Mirel | |||
| Register-domain Separation as a Methodology for Development of Natural Language Interfaces to Databases | | BIB | 79-85 | |
| S. Sharoff; V. Zhigalov | |||
| Data Abstractions and Their Use: An Experimental Study of User Productivity | | BIB | 86-94 | |
| A. Srinivasan; G. Irwin | |||
| Consulting Search Engines as Conversation | | BIB | 95-101 | |
| N. Iwayama; M. Murakami; M. Matsuda | |||
| Complementary Menu System Combining Document Structure and Taxonomic Hierarchy | | BIB | 102-109 | |
| Y. Senda; Y. Sinohara; K. Bannai | |||
| Plasticity of User Interfaces: Framework and Research Agenda | | BIB | 110-117 | |
| D. Thevenin; J. Coutaz | |||
| User Interface Prototyping Methods in Designing Mobile Handsets | | BIB | 118-125 | |
| H. Kiljander | |||
| A Wearable Computer for Paramedics: Studies in Model-based, User-centred and Industrial Design | | BIB | 126-132 | |
| C. Baber; T. N. Arvanitis; D. J. Haniff; R. Buckley | |||
| The Beauty of Errors: Patterns of Error Correction in Desktop Speech Systems | | BIB | 133-140 | |
| C. A. Halverson; D. B. Horn; C.-M. Karat; J. Karat | |||
| Managing Spoken Dialogues in Information Services | | BIB | 141-148 | |
| J. Ocelikova; V. Matousek | |||
| Speech Interaction Can Support Problem Solving | | BIB | 149-155 | |
| D. Golightly; K. S. Hone; F. E. Ritter | |||
| The Explorer Bar: Unifying and Improving Web Navigation | | BIB | 156-162 | |
| S. Berkun | |||
| The Contribution of Thumbnail Image, Mouse-over Text and Spatial Location Memory to Web Page Retrieval in 3D | | BIB | 163-170 | |
| M. P. Czerwinski; M. van Dantzich; G. Robertson; H. Hoffman | |||
| Spatial Data Management Systems: Mapping Semantic Distance | | BIB | 171-178 | |
| T. Cribbin; S. J. Westerman | |||
| Do Thematic Maps Improve Information Retrieval? | | BIB | 179-186 | |
| K. Hornbaek; E. Frokjaer | |||
| Balancing Generality and Specificity in Document Management Systems | | BIB | 187-195 | |
| W. K. Edwards; A. LaMarca | |||
| The Writing on the Wall | | BIB | 196-204 | |
| E. D. Mynatt | |||
| Facilitating Video Access by Visualizing Automatic Analysis | | BIB | 205-213 | |
| A. Girgensohn; J. Boreczky; L. Wilcox; J. Foote | |||
| Privacy Issues in Ubiquitous Multimedia Environments: Wake Sleeping Dogs, or Let Them Lie? | | BIB | 214-221 | |
| A. Adams; M. A. Sasse | |||
| Evaluating Gedrics: Usability of a Pen-centric Interface | | BIB | 222-230 | |
| J. Geissler; M. Gauler; N. A. Streitz | |||
| A Toolkit for Exploring Electro-physiological Human-Computer Interaction | | BIB | 231-237 | |
| J. Allanson; T. Rodden; J. Mariani | |||
| The Perceptual Window: Head Motion as a New Input Stream | | BIB | 238-244 | |
| F. Berard | |||
| Designing Awareness with Attention-based Groupware | | BIB | 245-255 | |
| R. Vertegaal | |||
| SeeWeb: Dynamic Improvement of the Accessibility of HTML Documents for Blind Persons | | BIB | 256-262 | |
| S. Farhat; Y. Bellik | |||
| A Principled Design Methodology for Auditory Interaction | | BIB | 263-271 | |
| E. N. Mitsopoulos; A. D. N. Edwards | |||
| A Multimedia Presentation System for the Remediation of Sentence Processing Deficits | | BIB | 272-280 | |
| M. A. Beveridge; M. A. Crerar | |||
| Justice and Design | | BIB | 281-286 | |
| P. Duquenoy; H. Thimbleby | |||
| An Empirical Study of Auditory Warnings in Aircraft | | BIB | 287-294 | |
| C. H. Morris; Y. K. Leung | |||
| Coordinating the Interruption of People in Human-Computer Interaction | | BIB | 295-303 | |
| D. C. McFarlane | |||
| How Can Groupware Preserve Our Coordination Skills? Designing for Direct Collaboration | | BIB | 304-312 | |
| S. Sire; S. Chatty; H. Gaspard-Boulinc; F.-R. Colin | |||
| Multi-mediating Multi-party Interactions | | BIB | 313-320 | |
| A. H. Anderson; J. Mullin; E. Katsavras; R. McEwan; E. Grattan; P. Brundell; C. O'Malley | |||
| How Stories Capture Interactions | | BIB | 321-328 | |
| M. Imaz; D. Benyon | |||
| Patterns, Claims and Multimedia | | BIB | 329-335 | |
| A. Sutcliffe; M. Dimitrova | |||
| Desperado: Three-in-one Indexing for Innovative Design | | BIB | 336-343 | |
| T. C. Ormerod; J. Mariani; L. J. Ball; N. Lambell | |||
| A Framework for Usability Problem Extraction | | BIB | 344-352 | |
| G. Cockton; D. Lavery | |||
| Classification Space for Augmented Surgery, an Augmented Reality Case Study | | BIB | 353-359 | |
| E. Dubois; L. Nigay; J. Troccaz; O. Chavanon; L. Carrat | |||
| Weak at the Knees? Arthroscopic Surgery Simulation User Requirements, Capturing the Psychological Impact of VR Innovation Through Risk-based Design | | BIB | 360-366 | |
| J. G. Arthur; A. D. McCarthy; H. P. Wynn; P. J. Harley; C. Baber | |||
| Telemedical Consultation in Primary Care: A Case Study in CSCW Design | | BIB | 367-374 | |
| A. F. Monk; L. Watts | |||
| An Imprecise Mouse Gesture for the Fast Activation of Controls | | BIB | 375-382 | |
| M. S. Dulberg; R. St. Amant; L. S. Zettlemoyer | |||
| What You Feel Must Be What You See: Adding Tactile Feedback to the Trackpoint | | BIB | 383-390 | |
| C. S. Campbell; S. Zhai; K. W. May; P. P. Maglio | |||
| Effects of Orientation Disparity Between Hepatic and Graphic Displays of Objects in Virtual Environments | | BIB | 391-398 | |
| Y. Wang; C. L. MacKenzie | |||
| Successful Case Study and Partial Validation of MUSE, a Structured Method for Usability Engineering | | BIB | 399-407 | |
| J. Middlemass; A. Stork; J. Long | |||
| Embedding Ergonomic Rules as Generic Requirements in a Formal Development Process of Interactive Software | | BIB | 408-416 | |
| P. Palanque; C. Farenc; R. Bastide | |||
| The Principle of Rationality and Models of Highly Interactive Systems | | BIB | 417-424 | |
| R. Butterworth; A. Blandford | |||
| Case-based Reasoning Systems for Knowledge Mediation | | BIB | 425-433 | |
| A. D. Griffiths; M. D. Harrison; A. M. Dearden | |||
| Model-aided Remote Usability Evaluation | | BIB | 434-442 | |
| F. Paterno; G. Ballardin | |||
| Remote Usability Testing of a Web Site Information Architecture: "Testing for a Dollar a Day" | | BIB | 443-450 | |
| K. Kaasgaard; T. Myhlendorph; T. Snitker; H.-E. Sorensen | |||
| On Not Being There: Watching Intranet Tele-presentations | | BIB | 451-457 | |
| B. Anderson | |||
| Being in Public and Reciprocity: Design for Portholes and User Preference | | BIB | 458-465 | |
| A. Girgensohn; A. Lee; T. Turner | |||
| Illustrative Browsing: A New Method of Browsing in Long On-line Texts | | BIB | 466-473 | |
| S. Schlechtweg; T. Strothotte | |||
| Choice and Comparison Where the User Wants Them: Subjunctive Interfaces for Computer-supported Exploration | | BIB | 474-482 | |
| A. Lunzer | |||
| Design and Evaluation of Phrasier, an Interactive System for Linking Documents Using Keyphrases | | BIB | 483-490 | |
| S. Jones | |||
| OTree: A Tree Visualization using Scaling and Omission | | BIB | 491-496 | |
| K. Kaugars | |||
| Improving Functional Programming Environments | | BIB | 497-503 | |
| J. Whittle | |||
| Incremental Control of a Children's Computing Environment | | BIB | 504-509 | |
| R. Sheehan | |||
| A Brick Construction Game Model for Creating Graphical User Interfaces: The Ubit Toolkit | | BIB | 510-518 | |
| E. Lecolinet | |||
| GUITESTER2: An Automatic Consistency Evaluation Tool for Graphical User Interfaces | | BIB | 519-526 | |
| H. Okada; S. Fukuzumi; T. Asahi | |||
| Towards a Better Understanding of Usability Problems with Virtual Environments | | BIB | 527-535 | |
| K. K. Deol; A. G. Sutcliffe; N. A. M. Maiden | |||
| Controlling a Single 3D Object: Viewpoint Metaphors, Speed and Subjective Satisfaction | | BIB | 536-543 | |
| T. Partala | |||
| Wayfinding/Navigation within a QTVR Virtual Environment: Preliminary Results | | BIB | 544-551 | |
| B. E. Norris; D. Z. Rashid; B. L. W. Wong | |||
| Sequential Display: An Effective Alternative to Conventional Animation | | BIB | 552-557 | |
| M. Betrancourt | |||
| The Usability of a Computer-based Work System | | BIB | 558-565 | |
| K. D. Keller | |||
| New Technology and Work Practice: Modelling Change with Cognitive Work Analysis | | BIB | 566-573 | |
| P. J. Benda; P. M. Sanderson | |||
| Using Contextual Information Effectively in Design | | BIB | 574-581 | |
| S. Clarke; G. Cockton | |||
| Supporting Interaction Strategies Through the Externalization of Strategy Concepts | | BIB | 582-588 | |
| A. Cockayne; P. C. Wright; B. Fields | |||
| Redundancy Effects in Instructional Multimedia Systems | | BIB | 589-596 | |
| F. Vetere; S. Howard | |||
| Modelling the Learner in a World Wide Web Guided Discovery Hypertext Learning Environment | | BIB | 597-604 | |
| K. W. Pang; E. A. Edmonds | |||
| Towards a Methodology Employing Critical Parameters to Deliver Performance Improvements in Interactive Systems | | BIB | 605-612 | |
| W. Newman; A. Taylor | |||
| Breaking Down Usability | | BIB | 613-620 | |
| M. van Welie; G. C. van der Veer; A. Eliens | |||
| Comparing Usability Evaluation Principles with Heuristics: Problem Instances vs. Problem Types | | BIB | 621-629 | |
| I. W. Connell; N. V. Hammond | |||
| Designing for Shared Interfaces with Diverse User Groups | | BIB | 630-636 | |
| L. Dunckley; A. Smith; D. Howard | |||
| Blacksburg Nostalgia: A Community History Archive | | BIB | 637-647 | |
| J. M. Carroll; M. B. Rosson; C. Van Metre; R.-R. Kengeri; J. Kelso; M. Darshani | |||
| Investigation into the Effect of Language on Performance in a Multimedia Food Studies Application | | BIB | 648-653 | |
| T. Barker; S. Jones; C. Britton; D. Messer | |||
| Examining Users' Repertoire of Internet Applications | | BIB | 654-660 | |
| J. Rimmer; I. Wakeman; L. Sheeran; M. A. Sasse | |||
| Part Three Doctoral Consortium | | BIB | 661-662 | |
| Automated Generation of Presentations through a Search-based Software Visualization System | | BIB | 663-665 | |
| R. Adobbati | |||
| User-centred Relevance Research: Developing a Better Understanding of Searchers' Ultimate Use Requirements | | BIB | 666-668 | |
| T. K. D. Anderson | |||
| On Human Error and Accident Causation | | BIB | 669-670 | |
| D. Busse | |||
| An Investigation of the Capability of Task Analysis Techniques in Support of the Design and Development of Web-based Interactive Systems | | BIB | 671-673 | |
| Y. H. Daabaj; J. R. G. Wood | |||
| An Investigation Into The Effects of Delays in Visual Feedback on Real-time System Users | | BIB | 674-675 | |
| P. N. Day | |||
| Towards a Pattern Language for Instructional Multimedia Interface Design | | BIB | 676-678 | |
| M. Dimitrova | |||
| Computing for the Disabled using a New Brain Body Interface | | BIB | 679-680 | |
| E. P. Doherty | |||
| Development of a Predictive Model of User Satisfaction with Packaged Software | | BIB | 681-683 | |
| C. M. Finnerty | |||
| Communication and Collaboration in Virtual Places | | BIB | 684-685 | |
| M. Georgsen | |||
| Incorporating Usability in the Software Design Process | | BIB | 686-687 | |
| M. J. Mahemoff | |||
| Evaluating Navigation: Are We There Yet? | | BIB | 688-689 | |
| R. McCall | |||
| If Only Design Sophistication Meant Fault and Fool Proof, Easy to Use Systems | | BIB | 690-691 | |
| D. Ng | |||
| A Bridge Too Far: Can UML Finally Help Bridge the Gap? | | BIB | 692-693 | |
| N. J. Nunes | |||
| SPEL - System for Phonic Early Learning | | BIB | 694-695 | |
| L. Snape | |||
| Computer Supported Knowledge Management | | BIB | 696-697 | |
| U. Snis | |||
| Supporting Visual Query Expression in a Content-Based Image Retrieval Environment | | BIB | 698-700 | |
| C. C. Venters | |||