[1]
Vendors' Perspectives of Coordination in the Information Technology Offshore
Outsourcing Industry: An Exploratory Study from the Philippines
Distance, Coordination, and Motivation
/
Ambe, Aloha May Hufana
/
Brereton, Margot F.
/
Rittenbruch, Markus
Proceedings of ACM CSCW 2016 Conference on Computer-Supported Cooperative
Work and Social Computing
2016-02-27
v.1
p.319-334
© Copyright 2016 ACM
Summary: This study investigates how offshore information technology (IT) service
providers (vendors) coordinate work with their clients (employers) in order to
succeed in the global IT offshore outsourcing industry. We reviewed literature
on coordination studies, interviewed offshore service providers in the
Philippines, and used thematic analysis to analyse coordination practices from
the point of view of these individual vendors in a newly industrialized
country. We used Olson and Olson's framework on 'collaboration at a distance'
as a lens to structure the results. The study provides an understanding of
vendors' individual attitudes towards the coordination of distributed work and
draws attention to how differences in power affect the work situation of
vendors, and by implication all stakeholders. We offer this insight as a way to
enhance existing CSCW frameworks, by imbuing them with the perspective of
non-equal relationships. The study found that vendors were generally able to
produce outputs that satisfy their clients, however these results were only
achieved because individuals were willing to take risks and make sacrifices in
their personal lives. The relationship was further characterised by a complex
interplay between the client's control of the overall work arrangements and the
vendors' ability to establish a level of autonomy in their work practices and
their flexible use of coordination tools.
[2]
Mini-Orb: A Personal Indoor Climate Preference Feedback Interface
End-User Development
/
Rittenbruch, Markus
/
Donovan, Jared
/
Santo, Yasuhiro
Proceedings of IFIP INTERACT'15: Human-Computer Interaction, Part II
2015-09-14
v.2
p.134-149
Keywords: Ambient interface; Tangible interaction; Indoor climate; Individual control;
Peripheral awareness
© Copyright 2015 Springer International Publishing Switzerland
Summary: The control of environmental factors in open-office environments, such as
lighting and temperature is becoming increasingly automated. This development
means that office inhabitants are losing the ability to manually adjust
environmental conditions according to their needs. In this paper we describe
the design, use and evaluation of MiniOrb, a system that employs ambient and
tangible interaction mechanisms to allow inhabitants of office environments to
maintain awareness of environmental factors, report on their own subjectively
perceived office comfort levels and see how these compare to group average
preferences. The system is complemented by a mobile application, which enables
users to see and set the same sensor values and preferences, but using a
screen-based interface. We give an account of the system's design and outline
the results of an in situ trial and user study. Our results show that devices
that combine ambient and tangible interaction approaches are well suited to the
task of recording indoor climate preferences and afford a rich set of possible
interactions that can complement those enabled by more conventional
screen-based interfaces.
[3]
Prototyping the Self-Authored Video Interview: Challenges and Opportunities
End-User Development
/
Snow, Stephen
/
Rittenbruch, Markus
/
Brereton, Margot
Proceedings of IFIP INTERACT'15: Human-Computer Interaction, Part II
2015-09-14
v.2
p.150-158
Keywords: Self-Authored video; Electricity; Eco-feedback; Family dynamics
© Copyright 2015 Springer International Publishing Switzerland
Summary: Self-authored video -- where participants are in control of the creation of
their own footage -- is a means of creating innovative design material and
including all members of a family in design activities. This paper describes
our adaptation to this process called Self Authored Video Interviews (SAVIs)
that we created and prototyped to better understand how families engage with
situated technology in the home. We find the methodology produces unique
insights into family dynamics in the home, uncovering assumptions and tensions
unlikely to be discovered using more conventional methods. The paper outlines a
number of challenges and opportunities associated with the methodology,
specifically, maximising the value of the insights gathered by appealing to
children to champion the cause, and how to counter perceptions of the lingering
presence of researchers.
[4]
Evaluating the use of ambient and tangible interaction approaches for
personal indoor climate preferences
Posters
/
Rittenbruch, Markus
/
Donovan, Jared
/
Santo, Yasu
Adjunct Proceedings of the 2014 International Joint Conference on Pervasive
and Ubiquitous Computing
2014-09-13
v.2
p.159-162
© Copyright 2014 ACM
Summary: In this paper we describe the preliminary results of a field study which
evaluated the use of MiniOrb, a system that employs ambient and tangible
interaction mechanisms to allow inhabitants of office environments to report on
subjectively perceived office comfort levels. The purpose of this study was to
explore the role of ubiquitous computing in the individual control of indoor
climate and specifically answer the question to what extent ambient and
tangible interaction mechanisms are suited for the task of capturing individual
comfort preferences in a non-obtrusive manner. We outline the preliminary
results of an in-situ trial of the system.
[5]
MiniOrb: a sensor interaction platform for indoor climate preferences
Demos
/
Rittenbruch, Markus
/
Donovan, Jared
/
Santo, Yasu
Adjunct Proceedings of the 2014 International Joint Conference on Pervasive
and Ubiquitous Computing
2014-09-13
v.2
p.259-262
© Copyright 2014 ACM
Summary: We introduce the MiniOrb platform, a combined sensor and interaction
platform built to understand and encourage the gathering of data around
personal indoor climate preferences in office environments. The platform
consists of a sensor device, gathering localised environmental data and an
attached tangible interaction and ambient display device. This device allows
users to understand their local environment and record preferences with regards
to their preferred level of office comfort. In addition to the tangible device
we built a web-based mobile application that allowed users to record comfort
preferences through a different interface. This paper describes the design
goals and technical setup of the MiniOrb platform.
[6]
Participatory Data Analytics: Collaborative Interfaces for Data Composition
and Visualisation
Posters
/
Filonik, Daniel
/
Rittenbruch, Markus
/
Foth, Marcus
Proceedings of the 2014 International Symposium on Visual Information
Communication and Interaction
2014-08-05
p.248-249
© Copyright 2014 ACM
Summary: This research proposes the development of interfaces to support
collaborative, community-driven inquiry into data, which we refer to as
Participatory Data Analytics. Since the investigation is led by local
communities, it is not possible to anticipate which data will be relevant and
what questions are going to be asked. Therefore, users have to be able to
construct and tailor visualisations to their own needs. The poster presents
early work towards defining a suitable compositional model, which will allow
users to mix, match, and manipulate data sets to obtain visual representations
with little-to-no programming knowledge. Following a user-centred design
process, we are subsequently planning to identify appropriate interaction
techniques and metaphors for generating such visual specifications on
wall-sized, multi-touch displays.
[7]
Evaluating the Use of a Very Large-scale Presentation and Collaboration
Framework
Papers Session #5
/
Rittenbruch, Markus
Proceedings of the 2014 ACM International Symposium on Pervasive Displays
2014-06-03
p.124-129
© Copyright 2014 ACM
Summary: In this paper we describe the use and evaluation of CubIT, a multi-user,
very large-scale presentation and collaboration framework. CubIT is installed
at the Queensland University of Technology's (QUT) Cube facility. The "Cube" is
an interactive visualisation facility made up of five very large-scale
interactive multi-panel wall displays, each consisting of up to twelve 55-inch
multi-touch screens (48 screens in total) and massive projected display screens
situated above the display panels. The paper outlines the unique design
challenges, features, use and evaluation of CubIT. The system was built to make
the Cube facility accessible to QUT's academic and student population. CubIT
enables users to easily upload and share their own media content, and allows
multiple users to simultaneously interact with the Cube's wall displays. The
features of CubIT are implemented via three user interfaces, a multi-touch
interface working on the wall displays, a mobile phone and tablet application
and a web-based content management system. The evaluation reveals issues around
the public use and functional scope of the system.
[8]
The cube: a very large-scale interactive engagement space
Surfaces in context + gestures and body
/
Rittenbruch, Markus
/
Sorensen, Andrew
/
Donovan, Jared
/
Polson, Debra
/
Docherty, Michael
/
Jones, Jeff
Proceedings of the 2013 ACM International Conference on Interactive
Tabletops and Surfaces
2013-10-06
p.1-10
© Copyright 2013 ACM
Summary: "The Cube" is a unique facility that combines 48 large multi-touch screens
and very large-scale projection surfaces to form one of the world's largest
interactive learning and engagement spaces. The Cube facility is part of the
Queensland University of Technology's (QUT) newly established Science and
Engineering Centre, designed to showcase QUT's teaching and research
capabilities in the STEM (Science, Technology, Engineering, and Mathematics)
disciplines. In this application paper we describe, the Cube, its technical
capabilities, design rationale and practical day-to-day operations, supporting
up to 70,000 visitors per week. Essential to the Cube's operation are five
interactive applications designed and developed in tandem with the Cube's
technical infrastructure. Each of the Cube's launch applications was designed
and delivered by an independent team, while the overall vision of the Cube was
shepherded by a small executive team. The diversity of design, implementation
and integration approaches pursued by these five teams provides some insight
into the challenges, and opportunities, presented when working with large
distributed interaction technologies. We describe each of these applications in
order to discuss the different challenges and user needs they address, which
types of interactions they support and how they utilise the capabilities of the
Cube facility.
[9]
CubIT: large-scale multi-user presentation and collaboration
Poster
/
Rittenbruch, Markus
Proceedings of the 2013 ACM International Conference on Interactive
Tabletops and Surfaces
2013-10-06
p.441-444
© Copyright 2013 ACM
Summary: CubIT is a multi-user, large-scale presentation and collaboration framework
installed at the Queensland University of Technology's (QUT) Cube facility, an
interactive facility made up 48 multi-touch screens and very large projected
display screens. CubIT was built to make the Cube facility accessible to QUT's
academic and student population. The system allows users to upload, interact
with and share media content on the Cube's very large display surfaces. CubIT
implements a unique combination of features including RFID authentication,
content management through multiple interfaces, multi-user shared workspace
support, drag and drop upload and sharing, dynamic state control between
different parts of the system and execution and synchronisation of the system
across multiple computing nodes.
[10]
A Customisable Dashboard Display for Environmental Performance
Visualisations
/
Filonik, Daniel
/
Medland, Richard
/
Foth, Marcus
/
Rittenbruch, Markus
Proceedings of the 2013 International Conference on Persuasive Technology
2013-04-03
p.51-62
Keywords: energy monitoring; environmental sustainability; persuasive technology;
domestic environments; households; urban informatics
© Copyright 2013 Springer-Verlag
Summary: We conducted an exploratory study of a mobile energy monitoring tool: The
Dashboard. Our point of departure from prior work was the emphasis of end-user
customisation and social sharing. Applying extensive feedback, we deployed the
Dashboard in real-world conditions to socially linked research participants for
a period of five weeks. Participants were encouraged to devise, construct,
place, and view various data feeds . The aim of our study was to test the
assumption that participants, having control over their Dashboard
configuration, would engage, and remain engaged, with their energy feedback
throughout the trial.
Our research points to a set of design issues surrounding the adoption and
continued use of such tools. A novel finding of our study is the impact of
social links between participants and their continued engagement with the
Dashboard. Our results also illustrate the emergence of energy-voyeurism, a
form of social energy monitoring by peers.
[11]
Being here: designing for distributed hands-on collaboration in blended
interaction spaces
Collaborate
/
Broughton, Michael
/
Paay, Jeni
/
Kjeldskov, Jesper
/
O'Hara, Kenton
/
Li, Jane
/
Phillips, Matthew
/
Rittenbruch, Markus
Proceedings of OZCHI'09, the CHISIG Annual Conference on Human-Computer
Interaction
2009-11-23
p.73-80
Keywords: CSCW, blended interaction spaces, distributed collaboration, hands-on
collaboration, video conferencing
© Copyright 2009 CHISIG and author(s)
Summary: This paper describes a concept for supporting distributed hands-on
collaboration through interaction design for the physical and the digital
workspace. The Blended Interaction Spaces concept creates distributed work
environments in which collaborating parties all feel that they are present
"here" rather than "there". We describe thinking and inspirations behind the
Blended Interaction Spaces concept, and summarize findings from fieldwork
activities informing our design. We then exemplify the Blended Interaction
Spaces concept through a prototype implementation of one of four concepts.
[12]
Understanding file access mechanisms for embedded Ubicomp collaboration
interfaces
Security & access
/
Collins, Anthony
/
Bezerianos, Anastasia
/
McEwan, Gregor
/
Rittenbruch, Markus
/
Wasinger, Rainer
/
Kay, Judy
Proceedings of the 2009 International Conference on Ubiquitous Computing
2009-09-30
p.135-144
Keywords: file system ui, single display groupware, tabletop interface
© Copyright 2009 ACM
Summary: This paper explores the nature of interfaces to support people in accessing
their files at tabletop displays embedded in the environment. To do this, we
designed a study comparing people's interaction with two very different classes
of file system access interface: Focus, explicitly designed for tabletops, and
the familiar hierarchical Windows Explorer. In our within-subjects
double-crossover study, participants collaborated on 4 planning tasks. Based on
video, logs, questionnaires and interviews, we conclude that both classes of
interface have a place. Notably, Focus contributed to improved collaboration
and more efficient use of the workspace than with Explorer. Our results inform
a set of recommendations for future interfaces enabling this important class of
interaction -- supporting access to files for collaboration at tabletop devices
embedded in an ubicomp environment.
[13]
Exploring Manual Interaction and Social Behaviour Patterns in Intensely
Collaborative Teamwork
Human-Work Interaction Design
/
Ruiz, Natalie
/
Cheng, Kelvin
/
Rittenbruch, Markus
Proceedings of IFIP INTERACT'09: Human-Computer Interaction
2009-08-24
v.1
p.578-581
Keywords: Manual gestures; CSCW; Multi-touch table; paper vs. digital
© Copyright 2009 IFIP
Summary: This paper presents the results of a comparative study of 4-person
collaborative teams working at a traditional table with pen and paper vs. a
multi-touch table with digital keyboards and notepads. We compare the social
behaviours of 'giving' and 'taking' during intensely collaborative teamwork,
namely the differences between paper-based behaviour, digital-object based
behaviour and a mixed condition behaviour where both paper and digital objects
were used. Differences in sharing behaviour may be attributed to the degree of
ownership afforded by digital objects on a touch display vs. paper objects.
Additional visual metaphors to help tabletop users are recommended.
[14]
EDITED BOOK
Awareness Systems: Advances in Theory, Methodology and Design
Human-Computer Interaction Series
/
Markopoulos, Panos
/
De Ruyter, Boris
/
Mackay, Wendy
2009
n.20
p.488
Springer London
DOI: 10.1007/978-1-84882-477-5
== Awareness in Context ==
An Historical Reflection of Awareness in Collaboration (3-48)
+ Rittenbruch, Markus
+ McEwan, Gregor
A Design Framework for Awareness Systems (49-72)
+ Markopoulos, Panos
Awareness in the Home: The Nuances of Relationships, Domestic Coordination and Communication (73-96)
+ Greenberg, Saul
+ Neustaedter, Carman
+ Elliot, Kathryn
== Theoretical Perspectives ==
Making Sense of What Is Going on 'Around': Designing Environmental Awareness Information Displays (99-124)
+ Eggen, Berry
+ Van Mensvoort, Koert
Social Inference Through Technology (125-147)
+ Oulasvirta, Antti
Abstractions of Awareness: Aware of What? (149-172)
+ Metaxas, Georgios
+ Markopoulos, Panos
Phatic Interactions: Being Aware and Feeling Connected (173-186)
+ Vetere, Frank
+ Smith, Jeremy
+ Gibbs, Martin
Privacy Considerations in Awareness Systems: Designing with Privacy in Mind (187-206)
+ Patil, Sameer
+ Kobsa, Alfred
Grounding Privacy with Awareness: A Social Approach to Describe Privacy Related Issues in Awareness Systems (207-229)
+ Romero, Natalia
+ Markopoulos, Panos
Awareness Information with Speech and Sound (231-256)
+ Kainulainen, Anssi
+ Turunen, Markku
+ Hakulinen, Jaakko
== Applications ==
Awareware: Narrowcasting Attributes for Selective Attention, Privacy, and Multipresence (259-289)
+ Cohen, Michael
+ Fernando, Owen Noel Newton
Emotinet: A Framework for the Development of Social Awareness Systems (291-311)
+ Ibáñez, Jesús
+ Serrano, Oscar
+ García, David
Conversational Awareness in Text-Based Computer Mediated Communication (313-333)
+ Tran, Minh Hong
+ Yang, Yun
+ Raikundalia, Gitesh K.
Fostering Social Engagement and Self-Efficacy in Later Life: Studies with Ubiquitous Computing (335-349)
+ Morris, Margaret E.
+ Lundell, Jay
+ Dishongh, Terry
+ Needham, Brad
Awareness of Daily Life Activities (351-365)
+ Metaxas, Georgios
+ Metin, Barbaros
+ Schneider, Jutta
+ Markopoulos, Panos
+ de Ruyter, Boris
Design and Evaluation of Intentionally Enriched Awareness (367-395)
+ Rittenbruch, Markus
+ Mansfield, Tim
+ Viller, Stephen
Situatedness of Awareness Information: Impact on the Design and Usage of Awareness Systems (397-422)
+ Cheverst, Keith
+ Dix, Alan
+ Fitton, Dan
+ Graham, Connor
+ Rouncefield, Mark
== Evaluating Awareness Systems ==
Supporting Family Awareness with the Whereabouts Clock (425-445)
+ Sellen, Abigail
+ Taylor, Alex S.
+ Kaye, Joseph 'Jofish'
+ Brown, Barry
+ Izadi, Shahram
Evaluating Peripheral Displays (447-472)
+ Matthews, Tara
+ Hsieh, Gary
+ Mankoff, Jennifer
Measuring Affective Benefits and Costs of Mediated Awareness: Development and Validation of the ABC-Questionnaire (473-488)
+ IJsselsteijn, Wijnand
+ van Baren, Joy
+ Markopoulos, Panos
+ Romero, Natalia
+ de Ruyter, Boris
[15]
Spontaneous scenarios: an approach to user engagement
Case studies
/
Yuille, Jeremy
/
Vaughan, Laurene
/
Rittenbruch, Markus
/
Viller, Stephen
/
MacColl, Ian
Proceedings of ACM CHI 2008 Conference on Human Factors in Computing Systems
2008-04-05
v.2
p.2109-2112
© Copyright 2008 ACM
Summary: In this paper we present work on a scenario and persona based approach to
exploring social software solutions for a globally distributed network of
researchers, designers and artists. We discuss issues identified with scenario
based approaches and a potential participatory solution adopted in this
project.
[16]
Understanding awareness in mixed presence collaboration
Collaboration + emotion
/
Mcewan, Gregor
/
Rittenbruch, Markus
/
Mansfield, Tim
Proceedings of OZCHI'07, the CHISIG Annual Conference on Human-Computer
Interaction
2007-11-28
p.171-174
© Copyright 2007 CHISIG and author(s)
Summary: Mixed presence collaboration combines distributed and collocated
collaboration -- there are multiple distributed sites, each with a collocated
group. While collocated collaboration and purely distributed collaboration are
each the subject of rich bodies of research, the combination is less well
explored. In this paper we present our initial concepts of awareness support in
mixed presence collaboration. We present this as a first version model of
awareness. The selected literature we have used to inform the model is drawn
from collocated research and distributed research as well as the small body of
work addressing mixed presence collaboration directly. In this paper we present
a discussion of this relevant literature and use it to explain our model. We
also offer a sample of applying the model through the use of a scenario.
[17]
Announcing Activity: Design and Evaluation of an Intentionally Enriched
Awareness Service
/
Rittenbruch, Markus
/
Viller, Stephen
/
Mansfield, Tim
Human-Computer Interaction
2007
v.22
n.1/2
p.137-171
© Copyright 2007 Lawrence Erlbaum Associates
Summary: We introduce and explore the notion of "intentionally enriched awareness."
Intentional enrichment refers to the process of actively engaging users in the
awareness process by enabling them to express intentions. We explore this
concept designing and evaluating the AnyBiff system, which allows users to
freely create, share, and use a variety of biff applications. Biffs are simple
representation of predefined activities. Users can select biffs to indicate
that they are engaged in an activity. AnyBiff was deployed in two different
organizations as part of a user-centered design process. We report on the
results of the trial, which allowed us to gain insights into the potential of
the AnyBiff prototype and the underlying biff concept to implement
intentionally enriched awareness. Our findings show that intentional disclosure
mechanisms in the form of biffs were successfully used in both fields of
application. Users actively engaged in the design of a large variety of biffs
and explored many different uses of the concept. The study revealed a whole
host of issues with regard to intentionally enriched awareness, which give
valuable insight into the conception and design of future applications in this
area.
[18]
Watching ourselves watching: ethical issues in ethnographic action research
Short papers
/
MacColl, Ian
/
Cooper, Roslyn
/
Rittenbruch, Markus
/
Viller, Stephen
Proceedings of OZCHI'05, the CHISIG Annual Conference on Human-Computer
Interaction
2005-11-21
p.1-4
© Copyright 2005 CHISIG and author(s)
Summary: In this paper we explore some of the ethical issues associated with
conducting Ethnographic Action Research (Tacchi, 2004; Tacchi et al., 2003) for
understanding and facilitating distributed collaboration. Ethnography and
action research are increasingly popular qualitative approaches to researching
computer-supported collaboration and we are applying them together in a project
within a distributed research centre. We identify ethical principles applied to
the conduct of research in Australia and we briefly describe a number of
ethical problems that arise due to the nature of Ethnographic Action Research.
[19]
Creating Heterogeneity -- Evolving Use of Groupware in a Network of
Freelancers
Evolving Use of Groupware
/
Torpel, Bettina
/
Pipek, Volkmar
/
Rittenbruch, Markus
Computer Supported Cooperative Work
2003
v.12
n.4
p.381-409
Keywords: evolving use, freelancers, groupware fabric, multiple approaches of
groupware use, multiple parallel experimental use, objectification and
appropriation, organization-wide groupware, Participatory Design, service
network
© Copyright 2003 Kluwer Academic Publishers
Summary: This contribution is a long-term study of the evolving use of the
organization-wide groupware in a service network. We are describing the
practices related to organization-wide groupware in conjunction with local
groupware-related practices and how they have proceeded since the organization
was established. In the discussion of these practices we are focussing on
issues such as: 1. tendencies for proliferation and integration, 2. local
appropriations of a variety of systems, 3. creative appropriations, including
the creation of a unique heterogeneous groupware fabric, 4. the design strategy
of multiple parallel experimental use and 5. the relation between disparate
local meanings and successful computer supported cooperative practice. As an
overarching theme we are exploring the explanatory value of the concepts of
objectification and appropriation as compared to the concepts of design vs.
use.
[20]
Extreme Participation -- Moving Extreme Programming Towards Participatory
Design
Plenary Papers
/
Rittenbruch, Markus
/
McEwan, Gregor
/
Ward, Nigel
/
Mansfield, Tim
/
Bartenstein, Dominik
Proceedings of the 2002 Conference on Participatory Design
2002-06-23
p.29-41
Keywords: Extreme Programming, User stories, Participatory Design
Summary: Extreme Programming (XP) is a lightweight software development methodology
that has risen to prominence in the last few years. XP and Participatory Design
are related in motivation and approach but complimentary in many ways. The
authors believe that integrating some Participatory Design approaches into XP
substantially improves XP and may even bring some advantages to Participatory
Design. This paper summarises XP, compares the two approaches, outlines our
experience with XP, draws out some problems with classic XP and suggests some
modifications based on Participatory Design.
[21]
Atmosphere: A Framework for Contextual Awareness
/
Rittenbruch, Markus
International Journal of Human-Computer Interaction
2002
v.14
n.2
p.159-180
© Copyright 2002 Lawrence Erlbaum Associates
Summary: This article enhances existing approaches to present-day asynchronous
awareness concepts by providing the means to explicitly represent and mediate
contextual information. The resulting concept of contextual awareness takes
different notions of the term context into account. Following a human-centered
approach, the proposed methods serve as mediators for context between persons
rather than automatically detecting context. Based on this variant of
awareness, the atmosphere framework is introduced to provide mechanisms to deal
with the problem of workload in tandem with contextual information. Atmosphere
provides a highly tailorable structure and interface to deal with a wide
variance of user and organizational requirements. The article closes with the
description of a partial implementation of the framework and its evaluation.
[22]
Atmosphere: towards context-selective awareness mechanisms
/
Rittenbruch, M.
Proceedings of the Eighth International Conference on Human-Computer
Interaction
1999-08-22
v.2
p.328-332
© Copyright 1999 Lawrence Erlbaum Associates
