[1]
Finding the Way to OSM Mapping Practices: Bounding Large Crisis Datasets for
Qualitative Investigation
Big Data and Local Society
/
Kogan, Marina
/
Anderson, Jennings
/
Palen, Leysia
/
Anderson, Kenneth M.
/
Soden, Robert
Proceedings of the ACM CHI'16 Conference on Human Factors in Computing
Systems
2016-05-07
v.1
p.2783-2795
© Copyright 2016 ACM
Summary: OpenStreetMap (OSM) is the most widely used volunteer geographic information
system. Although it is increasingly relied upon during humanitarian response as
the most up-to-date, accurate, or accessible map of affected areas, the
behavior of the mappers who contribute to it is not well understood. In this
paper, we explore the work practices and interactions of volunteer mappers
operating in the high-tempo, high-volume context of disasters. To do this, we
built upon and expanded prior network analysis techniques to select high-value
portions of the vast OSM data for further qualitative analysis. We then
performed detailed content analysis of the identified activity and, where
possible, conducted interviews with the participants. This research allowed the
identification of seven distinct mapping practices that can be classified
according to dimensions of time, space, and interpersonal interaction. Our work
represents a baseline for future research about how OSM crisis mapping
practices have evolved over time.
[2]
Infrastructure in the Wild: What Mapping in Post-Earthquake Nepal Reveals
about Infrastructural Emergence
Big Data and Local Society
/
Soden, Robert
/
Palen, Leysia
Proceedings of the ACM CHI'16 Conference on Human Factors in Computing
Systems
2016-05-07
v.1
p.2796-2807
© Copyright 2016 ACM
Summary: Disasters and their impacts have unavoidable spatial characteristics. As
such, maps are necessary and omnipresent features of the information landscapes
that surround and support disaster response. Professional and volunteer GIS
services are increasingly in demand to support map-based information
visualization during crises. This paper investigates the work of mapmakers
working on the response to the 2015 Nepal earthquakes. In comparison to prior
events, we found significantly more collaboration and spatial data sharing took
place between map producers working across humanitarian organizations and parts
of the Nepal government. Collaboration between mapping practitioners was
supported by a complex and emergent information infrastructure composed of
social and technical elements, some of which were brought through experience
with prior disaster events, and some which were shaped anew by the availability
and acceptance of open data sources. Our research investigates these elements
of the spatial information infrastructure in post-earthquake Nepal to consider
infrastructural emergence.
[3]
Success & Scale in a Data-Producing Organization: The Socio-Technical
Evolution of OpenStreetMap in Response to Humanitarian Events
Disasters & Humanitarian Events
/
Palen, Leysia
/
Soden, Robert
/
Anderson, T. Jennings
/
Barrenechea, Mario
Proceedings of the ACM CHI'15 Conference on Human Factors in Computing
Systems
2015-04-18
v.1
p.4113-4122
© Copyright 2015 ACM
Summary: OpenStreetMap (OSM) is a volunteer-driven, globally distributed organization
whose members work to create a common digital map of the world. OSM embraces
ideals of open data, and to that end innovates both socially and technically to
develop practices and processes for coordinated operation. This paper provides
a brief history of OSM and then, through quantitative and qualitative
examination of the OSM database and other sites of articulation work, examines
organizational growth through the lens of two catastrophes that spurred
enormous humanitarian relief responses-the 2010 Haiti Earthquake and the 2013
Typhoon Yolanda. The temporally- and geographically- constrained events scope
analysis for what is a rapidly maturing, whole-planet operation. The first
disaster identified how OSM could support other organizations responding to the
event. However, to achieve this, OSM has had to refine mechanisms of
collaboration around map creation, which were tested again in Typhoon Yolanda.
The transformation of work between these two events yields insights into the
organizational development of large, data-producing online organizations.
[4]
SIGCHI Social Impact Award
Special Award Talks
/
Palen, Leysia
Extended Abstracts of the ACM CHI'15 Conference on Human Factors in
Computing Systems
2015-04-18
v.2
p.821-822
© Copyright 2015 ACM
Summary: SIGCHI Social Impact Award is given to individuals who promote the
application of human-computer interaction research to pressing social needs.
The recipient will have past or current work within the HCI profession that
demonstrates social benefit. Example criteria include: Facilitating use of
computer and telecommunication technology by diverse populations. Increasing
access to technology for those with limited educational opportunities. Reducing
economic barriers for access to information and communication technologies.
Promoting privacy, security, trust, and safety. Improving medical care,
education, housing, water supplies, and nutrition. Supporting technologies for
international development and conflict resolution. Improving human
communication and reducing isolation. Reasonably active participant in the ACM
SIGCHI community, although outstanding individuals active in other professional
communities are considered.
Crisis informatics addresses socio-technical concerns in large-scale
emergency response. Additionally it expands consideration to include not only
official responders (who tend to be the focus in policy and technology-focused
matters), but also members of the public. It therefore views emergency response
as a much broader socio-technical system where information is disseminated
within and between official and public channels and entities. Crisis
informatics wrestles with methodological concerns as it strives to develop new
theory and support informed development of ICT and policy. Palen will describe
the range of work her team has engaged in at CU-Boulder since 2006, and
highlight the different branches of crisis informatics research through
discussion of the multidisciplinary research they have conducted here.
BIO: Leysia Palen is an Associate Professor of Computer Science at the
University of Colorado Boulder. She is a faculty fellow with the ATLAS
Institute and the Institute of Cognitive Science. She is also a Full Adjunct
Professor at the University of Agder in Norway. Leysia Palen is a graduate of
the University of California, San Diego with a BS in Cognitive Science, and of
the University of California, Irvine with an MS and PhD in Information and
Computer Science. Prof. Palen is a leader in the area of crisis informatics, an
area she forged with her graduate students and colleagues at CU-Boulder. She
brings her training in human-computer interaction (HCI), computer-supported
cooperative work and social computing to bear on understanding and advancing
socio-technical issues of societal import. Prof. Palen is the author of over 70
articles and a co-edited book in the areas of human computer interaction,
computer supported cooperative work, mobility, and crisis informatics. She was
awarded an NSF CAREER in 2006. She is an Associate Editor for the Human
Computer Interaction Journal (Taylor and Francis) and for the
Computer-Supported Cooperative Work Journal (Springer).
[5]
Expertise in the Wired Wild West
Teamwork Challenges
/
White, Joanne I.
/
Palen, Leysia
Proceedings of ACM CSCW 2015 Conference on Computer-Supported Cooperative
Work and Social Computing
2015-02-28
v.1
p.662-675
© Copyright 2015 ACM
Summary: This ethnographic study reveals how expertise was sought, articulated and
actuated across online and offline worlds to enable the evacuation of 38 horses
from an isolated ranch in the mountainous region of Northern Colorado following
a series of devastating flash floods in September 2013. The shared expertise
within a loosely connected community of practice bridged spatial-temporal
limitations and afforded opportunities for practical assistance and response,
both virtually and on the ground. Interaction via social media articulated the
parameters of the emergent problem to be solved, and "cast a net" to find the
expertise necessary to address different aspects of the perceived problem.
Eventually, more than 60 people with equine expertise converged onto the ranch,
bringing their materials to execute a single-day evacuation and relocation of
the herd.
[6]
Think Local, Retweet Global: Retweeting by the Geographically-Vulnerable
during Hurricane Sandy
Collaborating Around Crisis
/
Kogan, Marina
/
Palen, Leysia
/
Anderson, Kenneth M.
Proceedings of ACM CSCW 2015 Conference on Computer-Supported Cooperative
Work and Social Computing
2015-02-28
v.1
p.981-993
© Copyright 2015 ACM
Summary: Hurricane Sandy wrought $6 billion in damage, took 162 lives, and displaced
776,000 people after hitting the US Eastern seaboard on October 29, 2012.
Because of its massive impact, the hurricane also spurred a flurry of social
media activity, both by the population immediately affected and by the globally
convergent crowd. In this paper we explore how retweeting activity by the
geographically vulnerable differs (if at all) from that of the general Twitter
population. We investigate whether they spread information differently,
including what and whose content they chose to propagate. We investigate
whether the Twitter-based relationships are preexisting or if they are newly
formed because of the disaster, and if so if they persist. We find that the
people in the path of the disaster favor in their retweeting locally-created
tweets and those with locally-actionable information. They also form denser
networks of information propagation during disaster than before or after.
[7]
From Crowdsourced Mapping to Community Mapping: The Post-earthquake Work of
OpenStreetMap Haiti
/
Soden, Robert
/
Palen, Leysia
Proceedings of the 2014 International Conference on the Design of
Cooperative Systems
2014-05-27
p.311-326
© Copyright 2014 Springer International Publishing Switzerland
Summary: The earthquake that struck Haiti on January 12, 2010 catalyzed a nascent set
of efforts in then-emergent "volunteer technology communities." Among these was
the response from OpenStreetMap, a volunteer-driven project that makes
geospatial data free and openly available. Following the earthquake, remotely
located volunteers rapidly mapped the affected areas to support the aid effort
in a remarkable display of crowdsourced work. However, some within that effort
believed that the impact and import of open and collaborative mapping
techniques could provide much richer value to humanitarian aid work and the
long-term development needs of the country. They launched an ambitious project
that trialed methods for how to create sustainable and locally-owned
community-mapping ecosystems in at-risk regions of the world. This paper
describes how an organization that emerged out of the response--the
Humanitarian OpenStreetMap Team--formalized their practices in relation to many
different stakeholder needs with the aim for setting a model for how the
potential of participatory, community mapping could be realized in Haiti and
beyond.
[8]
Online public communications by police & fire services during the 2012
Hurricane Sandy
Emergency response
/
Hughes, Amanda L.
/
St. Denis, Lise A. A.
/
Palen, Leysia
/
Anderson, Kenneth M.
Proceedings of ACM CHI 2014 Conference on Human Factors in Computing Systems
2014-04-26
v.1
p.1505-1514
© Copyright 2014 ACM
Summary: Social media and other online communication tools are a subject of great
interest in mass emergency response. Members of the public are turning to these
solutions to seek and offer emergency information. Emergency responders are
working to determine what social media policies should be in terms of their
"public information" functions. We report on the online communications from all
the coastal fire and police departments within a 100 mile radius of Hurricane
Sandy's US landfall. Across four types of online communication media, we
collected data from 840 fire and police departments. Findings indicate that few
departments used these online channels in their Sandy response efforts, and
that communications differed between fire and police departments and across
media type. However, among the highly engaged departments, there is evidence
that they bend and adapt policies about what constitutes appropriate public
communication in the face of emergency demands; therefore, we propose that
flexibility is important in considering future emergency online communication
policy. We conclude with design recommendations for making online communication
media more "listenable" for both emergency managers and members of the public.
[9]
Digital mobilization in disaster response: the work & self-organization
of on-line pet advocates in response to hurricane sandy
Crowds in crises
/
White, Joanne I.
/
Palen, Leysia
/
Anderson, Kenneth M.
Proceedings of ACM CSCW 2014 Conference on Computer-Supported Cooperative
Work and Social Computing
2014-02-15
v.1
p.866-876
© Copyright 2014 ACM
Summary: This ethnographic study of a Facebook Page founded on 28 October 2012 in
anticipation of Hurricane Sandy's US landfall reveals how on-line pet advocates
-- a large but loosely organized social movement -- mobilized their ad hoc
discretionary activities to more cooperative, organized work to assist numerous
displaced pets. The investigation shows how innovations around 'crossposting'
to create a more persistent form of visual data management were important. It
describes how these innovations produced an improvised case management system
around which members of the pet-advocacy crowd could collectively work to help
displaced pets. The paper connects to the CSCW and organizational science
literature to consider how this emergent community articulated work and
structured the mission of the Page.
[10]
Working and sustaining the virtual "Disaster Desk"
Making the world a better place
/
Starbird, Kate
/
Palen, Leysia
Proceedings of ACM CSCW'13 Conference on Computer-Supported Cooperative Work
2013-02-23
v.1
p.491-502
© Copyright 2013 ACM
Summary: Humanity Road is a volunteer organization working within the domain of
disaster response. The organization is entirely virtual, relying on ICT to both
organize and execute its work of helping to inform the public on how to survive
after disaster events. This paper follows the trajectory of Humanity Road from
an emergent group to a formal non-profit, considering how its articulation,
conduct and products of work together express its identity and purpose, which
include aspirations of relating to and changing the larger ecosystem of
emergency response. Through excerpts of its communications, we consider how the
organization makes changes in order to sustain itself in rapid-response work
supported in large part by episodic influxes of volunteers. This case
enlightens discussion about technology-supported civic participation, and the
means by which dedicated long-term commitment to the civic sphere is mobilized.
[11]
(How) will the revolution be retweeted?: information diffusion and the 2011
Egyptian uprising
Social media in war and crisis
/
Starbird, Kate
/
Palen, Leysia
Proceedings of ACM CSCW'12 Conference on Computer-Supported Cooperative Work
2012-02-11
v.1
p.7-16
© Copyright 2012 ACM
Summary: This paper examines microblogging information diffusion activity during the
2011 Egyptian political uprisings. Specifically, we examine the use of the
retweet mechanism on Twitter, using empirical evidence of information
propagation to reveal aspects of work that the crowd conducts. Analysis of the
widespread contagion of a popular meme reveals interaction between those who
were "on the ground" in Cairo and those who were not. However, differences
between information that appeals to the larger crowd and those who were doing
on-the-ground work reveal important interplay between the two realms. Through
both qualitative and statistical description, we show how the crowd expresses
solidarity and does the work of information processing through recommendation
and filtering. We discuss how these aspects of work mutually sustain crowd
interaction in a politically sensitive context. In addition, we show how
features of this retweet-recommendation behavior could be used in combination
with other indicators to identify information that is new and likely coming
from the ground.
[12]
Blogs as a collective war diary
Social media in war and crisis
/
Mark, Gloria
/
Bagdouri, Mossaab
/
Palen, Leysia
/
Martin, James
/
Al-Ani, Ban
/
Anderson, Kenneth
Proceedings of ACM CSCW'12 Conference on Computer-Supported Cooperative Work
2012-02-11
v.1
p.37-46
© Copyright 2012 ACM
Summary: Disaster-related research in human-centered computing has typically focused
on the shorter-term, emergency period of a disaster event, whereas effects of
some crises are long-term, lasting years. Social media archived on the Internet
provides researchers the opportunity to examine societal reactions to a
disaster over time. In this paper we examine how blogs written during a
protracted conflict might reflect a collective view of the event. The sheer
amount of data originating from the Internet about a significant event poses a
challenge to researchers; we employ topic modeling and pronoun analysis as
methods to analyze such large-scale data. First, we discovered that blog war
topics temporally tracked the actual, measurable violence in the society
suggesting that blog content can be an indicator of the health or state of the
affected population. We also found that people exhibited a collective identity
when they blogged about war, as evidenced by a higher use of first-person
plural pronouns compared to blogging on other topics. Blogging about daily life
decreased as violence in the society increased; when violence waned, there was
a resurgence of daily life topics, potentially illustrating how a society
returns to normalcy.
[13]
"Beacons of hope" in decentralized coordination: learning from on-the-ground
medical twitterers during the 2010 Haiti earthquake
Social media in crisis and culture
/
Sarcevic, Aleksandra
/
Palen, Leysia
/
White, Joanne
/
Starbird, Kate
/
Bagdouri, Mossaab
/
Anderson, Kenneth
Proceedings of ACM CSCW'12 Conference on Computer-Supported Cooperative Work
2012-02-11
v.1
p.47-56
© Copyright 2012 ACM
Summary: We examine the public, social media communications of 110 emergency medical
response teams and organizations in the immediate aftermath of the January 12,
2010 Haiti earthquake. We found the teams through an inductive analysis of
Twitter communications acquired over the three-week emergency period from
89,114 Twitterers. We then analyzed the teams' Twitter streams, as well as all
digital media they generated and pointed to in their streams -- blog posts,
photographs, videos, status updates and field reports -- to understand the
medical coordination challenges they faced from pre-deployment readiness to
on-the-ground action. Here we identify opportunities for improving coordination
in a decentralized and distributed environment where staffing, disease
trajectories, and other circumstances rapidly change. We extrapolate from these
findings to theorize about how "beaconing" behavior is a sign of latent
potential for coordination upon which mechanisms of coordination can
capitalize.
[14]
Workshop summary: collaboration & crisis informatics (CCI'2012)
Workshops
/
Pipek, Volkmar
/
Palen, Leysia
/
Landgren, Jonas
Companion Proceedings of ACM CSCW'12 Conference on Computer-Supported
Cooperative Work
2012-02-11
v.2
p.13-14
© Copyright 2012 ACM
Summary: Events that include the 9/11 attacks, the 2005 Hurricane Katrina or the 2011
Sendai Earthquake have drawn attention to how individuals, organizations or
societies can improve crisis preparedness, resilience and recovery. In all
scenarios, collaboration between professional responders, public
administrations, citizens is critical to response, and needs to be further
understood and explored. In this workshop we will bring together academics from
various disciplines as well as reflective practitioners to discuss challenges
and approaches for improving intra- and inter-organizational collaboration in
crisis situations.
[15]
"Voluntweeters": self-organizing by digital volunteers in times of crisis
Microblogging behavior
/
Starbird, Kate
/
Palen, Leysia
Proceedings of ACM CHI 2011 Conference on Human Factors in Computing Systems
2011-05-07
v.1
p.1071-1080
© Copyright 2011 ACM
Summary: This empirical study of "digital volunteers" in the aftermath of the January
12, 2010 Haiti earthquake describes their behaviors and mechanisms of
self-organizing in the information space of a microblogging environment, where
collaborators were newly found and distributed across continents. The paper
explores the motivations, resources, activities and products of digital
volunteers. It describes how seemingly small features of the technical
environment offered structure for self-organizing, while considering how the
social-technical milieu enabled individual capacities and collective action.
Using social theory about self-organizing, the research offers insight about
features of coordination within a setting of massive interaction.
[16]
Coordinating time-critical work with role-tagging
Health care
/
Sarcevic, Aleksandra
/
Palen, Leysia A.
/
Burd, Randall S.
Proceedings of ACM CSCW'11 Conference on Computer-Supported Cooperative Work
2011-03-19
p.465-474
© Copyright 2011 ACM
Summary: A Level-1 US trauma center introduced role-tags in their trauma
resuscitation rooms to help team members identify respective medical functions,
and to limit the number of people in the rooms to required staff only. We use
this in situ experiment with a paper prototype to investigate the role-driven
nature of coordination and to identify system requirements for computerized
support of role-based coordination in time-critical work. While role
information is useful in coordinating time-critical work, our findings show
that the current low-tech solution did not provide significant improvement in
team coordination. The situations that were most in need of role-identification
were the least likely to achieve it because role-tags required work by trauma
team members. Similarly, because role-tags allowed workarounds and misuse, they
proved ineffective in controlling the number of people in the room. We suggest
technological ways of identifying roles to help coordination in the trauma bay.
[17]
More than the usual suspects: the physical self and other resources for
learning to program using a 3D avatar environment
eLearning
/
Starbird, Kate
/
Palen, Leysia
Proceedings of the 2011 iConference
2011-02-08
p.614-621
© Copyright 2011 ACM
Summary: This paper presents results from a video-based analysis of non-programmers'
use of a new platform for end-user programming, the 3D Avatar Programming
System (3DAPS). We use micro-ethnographic analytic methods to understand how
learning about programming occurs. We discuss how the management of internal
and external cognitive representations of 3D movement information leverages
existing, embodied knowledge to unravel less familiar knowledge -- that of
programmatic instruction. In other words, the 3D movement serves as the
language of translation between the representations to support learning. We
also examine how shared code is used as an educational resource in a learning
environment without a teacher.
[18]
Microblogging during two natural hazards events: what twitter may contribute
to situational awareness
Crisis informatics
/
Vieweg, Sarah
/
Hughes, Amanda L.
/
Starbird, Kate
/
Palen, Leysia
Proceedings of ACM CHI 2010 Conference on Human Factors in Computing Systems
2010-04-10
v.1
p.1079-1088
Keywords: computer-mediated communication, crisis informatics, disaster, emergency,
hazards, microblogging, situational awareness
© Copyright 2010 ACM
Summary: We analyze microblog posts generated during two recent, concurrent emergency
events in North America via Twitter, a popular microblogging service. We focus
on communications broadcast by people who were "on the ground" during the
Oklahoma Grassfires of April 2009 and the Red River Floods that occurred in
March and April 2009, and identify information that may contribute to enhancing
situational awareness (SA). This work aims to inform next steps for extracting
useful, relevant information during emergencies using information extraction
(IE) techniques.
[19]
Chatter on the red: what hazards threat reveals about the social life of
microblogged information
Participating online
/
Starbird, Kate
/
Palen, Leysia
/
Hughes, Amanda L.
/
Vieweg, Sarah
Proceedings of ACM CSCW'10 Conference on Computer-Supported Cooperative Work
2010-02-06
p.241-250
Keywords: computer-mediated communication, crisis informatics, disaster, emergency,
microblogging, risk communication
© Copyright 2010 ACM
Summary: This paper considers a subset of the computer-mediated communication (CMC)
that took place during the flooding of the Red River Valley in the US and
Canada in March and April 2009. Focusing on the use of Twitter, a microblogging
service, we identified mechanisms of information production, distribution, and
organization. The Red River event resulted in a rapid generation of Twitter
communications by numerous sources using a variety of communications forms,
including autobiographical and mainstream media reporting, among other types.
We examine the social life of microblogged information, identifying generative,
synthetic, derivative and innovative properties that sustain the broader system
of interaction. The landscape of Twitter is such that the production of new
information is supported through derivative activities of directing, relaying,
synthesizing, and redistributing, and is additionally complemented by
socio-technical innovation. These activities comprise self-organization of
information.
[20]
The emergence of online widescale interaction in unexpected events:
assistance, alliance & retreat
Disrupted environments
/
Palen, Leysia
/
Vieweg, Sarah
Proceedings of ACM CSCW'08 Conference on Computer-Supported Cooperative Work
2008-11-08
p.117-126
© Copyright 2008 ACM
Summary: This paper examines online, widescale interaction during an emergency event
of national interest. Widescale interaction describes the potential for broad,
immediate, and varied participation that the conditions of online forums, and
social networking sites in particular, increasingly allow. Here, we examine a
group on a popular social networking site as a virtual destination in the
aftermath of the Northern Illinois University (NIU) shootings of February 14,
2008 in relation to related activity that happened in response to the Virginia
Tech (VT) tragedy 10 months earlier. We consider features of interactions that
are enabled when a vast audience converges under such conditions. We discuss
how commiseration and information seeking are interrelated, and how
geographical communities that share a common experience ally in such a public,
online setting.
[21]
Finding community through information and communication technology in
disaster response
Disrupted environments
/
Shklovski, Irina
/
Palen, Leysia
/
Sutton, Jeannette
Proceedings of ACM CSCW'08 Conference on Computer-Supported Cooperative Work
2008-11-08
p.127-136
© Copyright 2008 ACM
Summary: Disasters affect not only the welfare of individuals and family groups, but
also the well-being of communities, and can serve as a catalyst for innovative
uses of information and communication technology (ICT). In this paper, we
present evidence of ICT use for re-orientation toward the community and for the
production of public goods in the form of information dissemination during
disasters. Results from this study of information seeking practices by members
of the public during the October 2007 Southern California wildfires suggest
that ICT use provides a means for communicating community-relevant information
especially when members become geographically dispersed, leveraging and even
building community resources in the process. In the presence of pervasive ICT,
people are developing new practices for emergency response by using ICT to
address problems that arise from information dearth and geographical
dispersion. In doing so, they find community by reconnecting with others who
share their concern for the locale threatened by the hazard.
[22]
Of Coffee Shops and Parking Lots: Considering Matters of Space and Place in
the Use of Public Wi-Fi
/
Sanusi, Alena
/
Palen, Leysia
Computer Supported Cooperative Work
2008
v.17
n.2/3
p.257-273
© Copyright 2008 Springer-Verlag
Summary: Wireless local area networks -- or Wi-Fi networks -- are proliferating in
some societies. Our interest in this exploratory essay is to illustrate how
ostensibly free, publicly-accessible Wi-Fi requires users to apply conventional
understandings of space and place (particularly commercial spaces and places)
as they make sense of some ambiguities about proper use in those places. We
show, through an examination of the metaphorical terms used to describe Wi-Fi,
how spatial notions are employed in an attempt to define ownership of the
signal and rights to its use. We consider how place-behaviors require
evaluation of legitimacy of users in public places and of hospitality of Wi-Fi
providers. We observe that commercial interests underpin notions of ownership,
legitimacy and hospitality of social actors in public places like coffee shops
and parking lots. As researchers considering matters of participation in
virtual places, we must first have some appreciation for the normative
constraints and conventions that govern the commercial public places in which
users access "free" Wi-Fi.
[23]
EDITED BOOK
HCI Remixed: Reflections on Works that have Influenced the HCI Community
/
Erickson, Thomas
/
McDonald, David W.
2008
p.337
Cambridge, Massachusetts
MIT Press
Section I - Big Ideas
1. My Vision Isn't My Vision: Making a Career Out of Getting Back to Where I Started
+ Buxton, William
2. Deeply Intertwingled: The Unexpected Legacy of Ted Nelson's Computer Lib/Dream Machines
+ Russell, Daniel M.
3. Man-Computer Symbiosis
+ Baecker, Ronald M.
4. Drawing on SketchPad: Reflections on Computer Science and HCI
+ Konstan, Joseph A.
5. The Mouse, the Demo and the Big Idea
+ Ju, Wendy
Section II - Influential Systems
6. A Creative Programming Environment
+ Lieberman, Henry
7. Fundamentals in HCI: Learning the Value of Consistency and User Models
+ Bly, Sara
8. It is still a Star
+ Bødker, Susanne
9. The Disappearing Computer
+ Streitz, Norbert A.
10. It Really Is All About Location!
+ Dey, Anind K.
Section III - Large Groups, Loosely Joined
11. Network Nation: Human Communication via Computer
+ Kiesler, Sara
12. On the Diffusion of Innovations in HCI
+ Fisher, Danyel
13. From Smart to Ordinary
+ Brown, Barry
14. Knowing the Particulars
+ Erickson, Thomas
15. Back to Samba School: Revisiting Seymour Papert's Ideas on Community, Culture, Computers and Learning
+ Bruckman, Amy
16. The Work to Make Software Work
+ Grinter, Rebecca E.
Section IV - Groups in the Wild
17. McGrath and the Behaviors of Groups (BOGs)
+ Grudin, Jonathan
18. Observing Collaboration: Group-Centered Design
+ Greenberg, Saul
19. Infrastructure and its Effect on the Interface
+ Edwards, W. Keith
20. Taking Articulation Work in CSCW Seriously
+ Fitzpatrick, Geraldine
21. Let's Shack Up: Getting Serious about GIM
+ McDonald, David W.
22. A CSCW Sampler
+ Palen, Leysia
23. Video, Toys, and Beyond Being There
+ Smith, Brian K
Section V - Reflective Practitioners
24. A Simulated Listening Typewriter: John Gould plays Wizard of Oz
+ Schmandt, Chris
25. Seeing the Hole In Space
+ Harrison, Steve
26. Edward Tufte's 1+1=3
+ Jenson, Scott
27. Typographic Space: A Fusion of Design and Technology
+ Forlizzi, Jodi
28. Making Sense of Sense Making
+ Whittaker, Steve
29. Does Voice Coordination Have to be 'Rocket Science'?
+ Aoki, Paul M.
30. Decomposing a Design Space
+ Resnick, Paul
Section VI - There's More to Design
31. Discovering America
+ Winograd, Terry
32. Interaction Design Considered as a Craft
+ Löwgren, Jonas
33. Designing 'Up' in the Software Industry
+ Cherny, Lynn
34. Revisiting an Ethnocritical Approach to HCI: Verbal Privilege and Translation
+ Muller, Michael J.
35. Some Experience! Some Evolution!
+ Cockton, Gilbert
36. Mumford Re-Visited
+ Dray, Susan M.
Section VII - Tacking and Jibbing
37. Learning from Learning from Notes
+ Olson, Judith S.
38. A Site for SOAR Eyes: (Re)placing Cognition
+ Churchill, Elizabeth F.
39. You Can Go Home Again: Revisiting a Study of Domestic Computing
+ Woodruff, Allison
40. From Gaia to HCI: On Multi-disciplinary Design and Co-adaptation
+ Mackay, Wendy E.
41. Fun at Work: Managing HCI with the Peopleware Perspective
+ Thomas, John C.
42. Learning from Engineering Research
+ Newman, William
43. Interaction is the Future of Computing
+ Beaudouin-Lafon, Michel
Section VIII - Seeking Common Ground
44. A Source of Stimulation: Gibson's Account of the Environment
+ Gaver, William
45. When the External Entered HCI: Designing Effective Representations
+ Rogers, Yvonne
46. The Essential Role of Mental Models in HCI: Card, Moran and Newell
+ Ehrlich, Kate
47. A Most Fitting Law
+ Olson, Gary M.
48. Reflections on Card, English, and Burr
+ MacKenzie, I. Scott
49. The Contribution of the Language-Action Perspective to a New Foundation for Design
+ De Michelis, Giorgio
50. Following Procedures: A Detective Story
+ Henderson, Austin
51. Play, Flex, and Slop: Sociality and Intentionality
+ Dourish, Paul
[24]
Citizen communications in crisis: anticipating a future of ICT-supported
public participation
Emergency action
/
Palen, Leysia
/
Liu, Sophia B.
Proceedings of ACM CHI 2007 Conference on Human Factors in Computing Systems
2007-04-28
v.1
p.727-736
© Copyright 2007 ACM
Summary: Recent world-wide crisis events have drawn new attention to the role
information communication technology (ICT) can play in warning and response
activities. Drawing on disaster social science, we consider a critical aspect
of post-impact disaster response that does not yet receive much information
science research attention. Public participation is an emerging, large-scale
arena for computer-mediated interaction that has implications for both informal
and formal response. With a focus on persistent citizen communications as one
form of interaction in this arena, we describe their spatial and temporal
arrangements, and how the emerging information pathways that result serve
different post-impact functions. However, command-and-control models do not
easily adapt to the expanding data-generating and -seeking activities by the
public. ICT in disaster contexts will give further rise to improvised
activities and temporary organizations with which formal response organizations
need to align.
[25]
Of pill boxes and piano benches: "home-made" methods for managing medication
Healthcare
/
Palen, Leysia
/
Aalokke, Stinne
Proceedings of ACM CSCW'06 Conference on Computer-Supported Cooperative Work
2006-11-04
p.79-88
© Copyright 2006 ACM
Summary: We report on the results of an ethnographic study of how elders manage their
medication with the objective of informing the design of in-home assistive
health technology to support "medication adherence." We describe the methods by
which elders organize and remember to take their medication-methods that
leverage a kind of distributed cognition. Elders devise medication management
systems that rely on the spatial features of their homes, the temporal rhythms
of their days, as well as the routines that occasion these places and times to
help recall and prospective remembering. We show how mobile health care workers
participate in the development and execution of these systems, and "read" them
to infer an elder's state of health and ability to manage medication. From this
analysis, we present five principles for the design of assistive technology
that support the enhanced but ongoing use of personalized medication management
systems, and that also allow for remote health care assistance as it becomes
needed.
