[1]
Persuasive Technology Based on Bodily Comfort Experiences: The Effect of
Color Temperature of Room Lighting on User Motivation to Change Room
Temperature
Empowering Individuals
/
Lu, Shengnan
/
Ham, Jaap
/
Midden, Cees
Proceedings of the 2015 International Conference on Persuasive Technology
2015-06-03
p.83-94
Keywords: Ambient persuasive technology; Sustainability; Comfort experiences;
Lighting; Color temperature
© Copyright 2015 Springer International Publishing Switzerland
Summary: In this paper we propose a new perspective on persuasive technology:
Comfort-Experience-Based Persuasive Technology. We argue that comfort
experiences have a dominant influence on people's (energy consumption)
behavior. In the current research, we argue that room lighting can influence
heating-related comfort experiences (by emitting a 'warm' versus 'cold'
lighting color temperature). Two studies were conducted to investigate the
effect of lighting color temperature on participants' perceptions of room
lighting temperature and their estimations of room temperature, their
experiences of the comfort related to room lighting temperature and related to
room temperature, and also their motivation to change room temperature settings
and participants' temperature-setting behavior. Results indicated that lighting
color temperature can influence a user's perception of the temperature in the
room, and can also motivate the user to change room temperature. This research
revealed that using persuasive strategies that targets user comfort experiences
could help users decrease their energy consumption.
[2]
Does Trigger Location Matter? The Influence of Localization and Motivation
on the Persuasiveness of Mobile Purchase Recommendations
Empowering Individuals
/
Basten, Frank
/
Ham, Jaap
/
Midden, Cees
/
Gamberini, Luciano
/
Spagnolli, Anna
Proceedings of the 2015 International Conference on Persuasive Technology
2015-06-03
p.121-132
Keywords: Persuasive technology; Fogg behavior model; Triggers; Motivation;
Location-based; Virtual supermarket
© Copyright 2015 Springer International Publishing Switzerland
Summary: Thanks to the ubiquity of wireless network, location has become an easily
available resource to exploit when sending purchase recommendations. We rely on
Fogg's Behavior model (FBM; Fogg, 2009) and on previous research to study
whether the appearance of such recommendations when the user spatially
approaches a target item improves the recommendation persuasiveness. We created
a virtual supermarket, where products images are displayed on posters and
customers can scan products' QR codes with a tablet to buy them. The
persuasiveness of triggers co-located or not with the target product was
examined, in conditions of high vs. poor motivation to purchase that product.
Confirming our hypotheses, triggers co-located with the target product lead to
higher sales of that product. Furthermore, participants who received a
co-located trigger that also contained a motivating message purchased more
items than participants in other conditions. Therefore, setting triggers to
appear at a specific location proximal to the target item can change behavior,
especially for motivated subjects.
[3]
Conforming to an Artificial Majority: Persuasive Effects of a Group of
Artificial Agents
Empowering Communities
/
Midden, Cees
/
Ham, Jaap
/
Baten, Joey
Proceedings of the 2015 International Conference on Persuasive Technology
2015-06-03
p.229-240
Keywords: Conformity; Artificial agent; artificial majority; persuasive technology;
Persuasive agents; Groups of artificial agents
© Copyright 2015 Springer International Publishing Switzerland
Summary: In this paper we propose a new perspective on persuasive technology:
Persuasive effects of a group of artificial agents. We argue that while effects
of single social agents have been corroborated, understanding of persuasion by
multiple agents in a group setting is very limited. In the current research, we
argue that conformity effects could occur not only with human majorities, but
also with artificial majorities consisting of smart agents or computers. Two
studies were conducted to investigate the conformity effect of group pressure
on participants' comparative judgments of lengths of lines, based on the
classic Asch paradigm. Group pressure by human majorities was compared with
pressure by majorities of boxed PC's and of artificial virtual agents. Results
indicated that normative pressure is limited to human majorities, while
informational pressure can also be exerted by artificial majorities. This
research revealed that applying majorities of artificial agents opens up a new
domain of persuasive technology.
[4]
The Power of Negative Feedback from an Artificial Agent to Promote Energy
Saving Behavior
Emotional and Persuasion Design
/
Midden, Cees
/
Ham, Jaap
DUXU 2014: Third International Conference on Design, User Experience, and
Usability, Part IV: User Experience Design Practice
2014-06-22
v.4
p.328-338
Keywords: Persuasive technology; artificial social agents; social evaluation;
sustainability
© Copyright 2014 Springer International Publishing
Summary: In this paper we analyze the role of negative feedback as provided by
artificial agents. We examine the hypothesis that negative feedback offers
substantial potential to enhance persuasive interventions aimed to change
behavior. This hypothesis is tested based on a review of several studies using
the same experimental paradigm that includes a virtual washing machine, in
which users have to make choices how to program the washing machine. The
studies show how the provision of positive and negative feedback influences
these choices under various experimental conditions. Results show that negative
feedback can be more effective than positive feedback, also independent of the
presence of positive feedback. Negative feedback is in particular effective
when the feedback is social instead of factual. Furthermore, the analysis
suggests that the effect of negative feedback is enhanced under conditions of
task similarity, which stimulate using the feedback for performance
improvement. Finally, we show that negative feedback is superior to positive
feedback under multiple goals conditions.
[5]
Using Ambient Lighting in Persuasive Communication: The Role of Pre-existing
Color Associations
/
Lu, Shengnan
/
Ham, Jaap
/
Midden, Cees J. H.
Proceedings of the 2014 International Conference on Persuasive Technology
2014-05-21
p.167-178
Keywords: Ambient persuasive technology; Ambient lighting; Color association; Color
perception
© Copyright 2014 Springer International Publishing
Summary: Earlier research indicated that ambient persuasive lighting can have
persuasive effects on energy-efficiency behavior. However, why would this kind
of ambient feedback be effective? The current research investigated the
influence of the strength of associations (of colors used for giving feedback)
on the effectiveness of ambient feedback. Two color sets were chosen from a
pre-test to represent strongly- and weakly-associated with energy consumption,
i.e. red versus green and yellow vs. purple, respectively. Results indicated
that lighting feedback that was strongly associated with energy consumption had
stronger persuasive effects than weakly-associated lighting feedback. Moreover,
participants who received weakly-associated feedback needed more time to
program the thermostat when performing the additional cognitive task (as
compared to participants without additional task), while this difference was
not found in strongly-associated feedback condition. This research reveals that
the persuasive potential of ambient persuasive lighting can be enhanced by
making use of pre-existing color associations.
[6]
Investigating the Influence of Social Exclusion on Persuasion by a Virtual
Agent
/
Ruijten, Peter A. M.
/
Ham, Jaap
/
Midden, Cees J. H.
Proceedings of the 2014 International Conference on Persuasive Technology
2014-05-21
p.191-200
Keywords: Social exclusion; Social influence; Virtual agent
© Copyright 2014 Springer International Publishing
Summary: Persuasive agents may function as a tool to induce changes in human
behavior. Research has shown that human-likeness of such agents influences
their effectiveness. Besides characteristics of the agent, other
characteristics may also have strong influences on persuasive agents'
effectiveness. One such characteristic is social exclusion. When people feel
socially excluded, they are more sensitive to social influence. In two studies,
we investigated this effect in a human-agent interaction. Results show stronger
behavior changes for socially exclusion compared to social inclusion. This
effect seems stronger for females than for males.
[7]
Introducing a rasch-type anthropomorphism scale
HRI2014 late breaking reports poster
/
Ruijten, Peter A. M.
/
Bouten, Diane H. L.
/
Rouschop, Dana C. J.
/
Ham, Jaap
/
Midden, Cees J. H.
Proceedings of the 2014 ACM/IEEE International Conference on Human-Robot
Interaction
2014-03-03
p.280-281
© Copyright 2014 ACM
Summary: In human-robot interaction research, much attention is given to the extent
to which people perceive humanlike attributes in robots. Generally, the concept
anthropomorphism is used to describe this process. Anthropomorphism is defined
in different ways, with much focus on either typical human attributes or
uniquely human attributes. This difference has caused different measurement
tools to be developed. We argue that anthropomorphism can best be described as
a continuum ranging from low to high human likeness, and should be measured
accordingly. We found that anthropomorphic characteristics can be invariantly
ordered according to the ease with which these can be ascribed to robots.
[8]
I Didn't Know That Virtual Agent Was Angry at Me: Investigating Effects of
Gaze Direction on Emotion Recognition and Evaluation
/
Ruijten, Peter A. M.
/
Midden, Cees J. H.
/
Ham, Jaap
Proceedings of the 2013 International Conference on Persuasive Technology
2013-04-03
p.192-197
© Copyright 2013 Springer-Verlag
Summary: Previous research has shown a link between gazing behavior and type of
emotion felt. It appears that approach-oriented emotions are better perceived
in combination with a direct gaze, whereas avoidance-oriented emotions are
better perceived in combination with an averted gaze. In this study, we
investigate whether this effect can be applied to persuasive social agents. We
hypothesized that an approach-oriented emotion is more credible when combined
with a direct gaze, whereas an avoidance-oriented emotion is more credible when
combined with an averted gaze. This was tested with both an implicit
categorization task and an explicit evaluation. The hypothesis was supported
for angry expressions, but not for sad ones. Implications for further research
and the design of effective persuasive agents are discussed.
[9]
Trusting Digital Chameleons: The Effect of Mimicry by a Virtual Social Agent
on User Trust
/
Verberne, Frank M. F.
/
Ham, Jaap
/
Ponnada, Aditya
/
Midden, Cees J. H.
Proceedings of the 2013 International Conference on Persuasive Technology
2013-04-03
p.234-245
Keywords: liking; trust; virtual agent; investment game; route planner game
© Copyright 2013 Springer-Verlag
Summary: Earlier research suggested that mimicry increases liking and trust in other
people. Because people respond socially to technology and mimicry leads to
increased liking of virtual agents, we expected that a mimicking virtual agent
would be liked and trusted more than a non-mimicking one. We investigated this
expectation in an automotive setting. We performed an experiment in which
participants played an investment game and a route planner game, to measure
their behavioral trust in two virtual agents. These agents either mimicked
participant's head movements or not. Liking and trust of these virtual agents
were measured with questionnaires. Results suggested that for the investment
game, mimicry did not increase liking or trust. For the route planner game
however, a mimicking virtual agent was liked and trusted more than a
non-mimicking virtual agent. These results suggest that mimicry could be a
useful tool to persuade users to trust a virtual agent.
[10]
The Illusion of Agency: The Influence of the Agency of an Artificial Agent
on Its Persuasive Power
/
Midden, Cees J. H.
/
Ham, Jaap
Proceedings of the 2012 International Conference on Persuasive Technology
2012-06-06
p.90-99
Keywords: Persuasive Technology; Agency; Social Robotics; Persuasive Power
© Copyright 2012 Springer-Verlag
Summary: Artificial social agents can influence people. However, artificial social
agents are not real humans, and people may ascribe less agency to them. Would
the persuasive power of a social robot diminish when people ascribe only little
agency to it? To investigate this question, we performed an experiment in which
participants performed tasks on a washing machine and received feedback from a
robot about their energy consumption (e.g., "Your energy consumption is too
high"), or factual, non-social feedback. This robot was introduced to
participants as (a) an avatar (that was controlled a human in all its feedback
actions; high agency), or as (b) an autonomous robot (that controlled its own
feedback actions; moderate agency), or as (c) a robot that produced only random
feedback; low agency). Results indicated that participants consumed less energy
when a robotic social agent gave them feedback than when they received
non-social feedback. This behavioral effect was independent of the level of
robotic agency. In contrast, a perceived agency measure indicated that the
random feedback robot was ascribed the lowest agency rating. These results
suggest that the persuasive power of robot behavior is independent of the
extent to which the persuadee explicitly ascribes agency to the agent.
[11]
Persuasive power in groups: the influence of group feedback and individual
comparison feedback on energy consumption behavior
/
Midden, Cees
/
Kimura, Hiroaki
/
Ham, Jaap
/
Nakajima, Tatsuo
/
Kleppe, Mieke
Proceedings of the 2011 International Conference on Persuasive Technology
2011-06-02
p.1
© Copyright 2011 ACM
Summary: In this paper we argue that energy conservation is largely a group
phenomenon requiring group interventions to achieve change. Persuasive
technology can help to provide these interventions. The present study explores
the influence of group feedback and individual comparative feedback on energy
consumption using an experimental simulation paradigm. To account for cultural
differences in group orientation and the power of group feedback, two studies
were conducted, one in the Netherlands and one in Japan, in which groups of
participants received feedback on everyday tasks. As expected, Dutch
participants saved more energy when individual comparison feedback was present,
but not the Japanese participants. In contrast, as expected, group feedback
caused Japanese participants to save more energy. Providing solely group
feedback did not promote energy saving in the Netherlands. Group feedback made
the Dutch save more energy only in combination with individual comparison
feedback. These results suggest that persuasive technology can employ the power
of feedback as a group intervention, but that relevant cultural orientations
are crucial.
[12]
Unconscious persuasion needs goal-striving: the effect of goal activation on
the persuasive power of subliminal feedback
/
Ruijten, Peter A. M.
/
Midden, Cees J. H.
/
Ham, Jaap
Proceedings of the 2011 International Conference on Persuasive Technology
2011-06-02
p.4
© Copyright 2011 ACM
Summary: A fundamental characteristic of ambient persuasive technology is the ability
to persuade users outside of conscious attention. One method of influencing
people outside of their conscious awareness is subliminal priming: Presenting a
stimulus for less than 50 milliseconds so people can not consciously perceive
it but they are able to process the information unconsciously. Earlier research
has shown that subliminal feedback on energy consumption leads to more optimal
choices in an energy-related choice task compared with no feedback. Would
subliminal feedback always be effective in influencing people's choices, or do
people need to be motivated to reach a specific goal for it to work? In the
current research, we investigate if persuasion by subliminal feedback comprises
a goal-striving related process in which people strive for a goal and use the
subliminal information to reach that goal. In an experimental study, half of
the participants were primed with the goal to perform well, and the other half
was not primed with this goal. Next, half of the participants received
subliminal feedback in a learning task, whereas the other half received no
feedback. Results indicated that participants primed with a performance goal
made more correct choices in the task when given the subliminal feedback
compared with given no feedback. Participants who were not primed with a goal
were not influenced by this feedback. This finding indicates the need for a
behavior-relevant goal to make subliminal information effective, which in turn
has important implications for research and design of ambient persuasive
technology.
[13]
What Makes Social Feedback from a Robot Work? Disentangling the Effect of
Speech, Physical Appearance and Evaluation
/
Vossen, Suzanne
/
Ham, Jaap
/
Midden, Cees J. H.
Proceedings of the 2010 International Conference on Persuasive Technology
2010-06-07
p.52-57
Keywords: energy conservation; social feedback; social cues; evaluation
© Copyright 2010 Springer-Verlag
Summary: Previous research showed that energy consumption feedback of a social nature
resulted in less energy consumption than factual energy consumption feedback.
However, it was not clear which elements of social feedback (i.e. evaluation of
behavior, the use of speech or the social appearance of the feedback source)
caused this higher persuasiveness. In a first experiment we studied the role of
evaluation by comparing the energy consumption of participants who received
factual, evaluative or social feedback while using a virtual washing machine.
The results suggested that social evaluative feedback resulted in lower energy
consumption than both factual and evaluative feedback. In the second experiment
we examined the role of speech and physical appearance in enhancing the
persuasiveness of evaluative feedback. Overall, the current research suggests
that the addition of only one social cue is sufficient to enhance the
persuasiveness of evaluative feedback, while combining both cues will not
further enhance persuasiveness.
[14]
Ambient Persuasive Technology Needs Little Cognitive Effort: The
Differential Effects of Cognitive Load on Lighting Feedback versus Factual
Feedback
/
Ham, Jaap
/
Midden, Cees J. H.
Proceedings of the 2010 International Conference on Persuasive Technology
2010-06-07
p.132-142
Keywords: Ambient Persuasive Technology; Persuasive Technology; Lighting; Unconscious
Influences
© Copyright 2010 Springer-Verlag
Summary: Persuasive technology can influence behavior or attitudes by for example
providing interactive factual feedback about energy conservation. However,
people often lack motivation or cognitive capacity to consciously process such
relative complex information (e.g., numerical consumption feedback). Extending
recent research that indicates that ambient persuasive technology can persuade
the user without receiving the user's conscious attention, we argue here that
Ambient Persuasive Technology can be effective while needing only little
cognitive resources, and in general can be more influential than more focal
forms of persuasive technology. In an experimental study, some participants
received energy consumption feedback by means of a light changing color (more
green=lower energy consumption, vs. more red=higher energy consumption) and
others by means of numbers indicating kWh consumption. Results indicated that
ambient feedback led to more conservation than factual feedback. Also, as
expected, only for participants processing factual feedback, additional
cognitive load lead to slower processing of that feedback. This research sheds
light on fundamental characteristics of Ambient Persuasive Technology and
Persuasive Lighting, and suggests that it can have important advantages over
more focal persuasive technologies without losing its persuasive potential.
[15]
The Dominant Robot: Threatening Robots Cause Psychological Reactance,
Especially When They Have Incongruent Goals
/
Roubroeks, Maike A. J.
/
Ham, Jaap R. C.
/
Midden, Cees J. H.
Proceedings of the 2010 International Conference on Persuasive Technology
2010-06-07
p.174-184
Keywords: Persuasive Robot; Psychological Reactance; Intentionality; Social Influence;
Energy Conservation Behavior; Incongruent goals
© Copyright 2010 Springer-Verlag
Summary: Persuasive technology can take the form of a social agent that persuades
people to change behavior or attitudes. However, like any persuasive
technology, persuasive social agents might trigger psychological reactance,
which can lead to restoration behavior. The current study investigated whether
interacting with a persuasive robot can cause psychological reactance.
Additionally, we investigated whether goal congruency plays a role in
psychological reactance. Participants programmed a washing machine while a
robot gave threatening advice. Confirming expectations, participants
experienced more psychological reactance when receiving high-threatening advice
compared to low-threatening advice. Moreover, when the robot gave
high-threatening advice and expressed an incongruent goal, participants
reported the highest level of psychological reactance (on an anger measure).
Finally, high-threatening advice led to more restoration, and this relationship
was partially mediated by psychological reactance. Overall, results imply that
under certain circumstances persuasive technology can trigger opposite effects,
especially when people have incongruent goal intentions.
[16]
Enhancing Human Responses to Climate Change Risks through Simulated Flooding
Experiences
/
Zaalberg, Ruud
/
Midden, Cees J. H.
Proceedings of the 2010 International Conference on Persuasive Technology
2010-06-07
p.205-210
Keywords: Climate Change; Flooding Experience; Affect; Appraisal; Coping; Persuasive
Virtual Environment; Simulation; Presence
© Copyright 2010 Springer-Verlag
Summary: Delta areas are threatened by global climate change. The general aims of our
research were (1) to increase our understanding of climate and flood risk
perceptions and the factors that influence these judgments, and (2) to seek for
interventions that can contribute to a realistic assessment by laypersons of
long-term flooding risks. We argue that awareness of one's own vulnerability to
future flooding and insights into the effectiveness of coping strategies is
driven by direct flooding experiences. In the current research multimodal
sensory stimulation by means of interactive 3D technology is used to simulate
direct flooding experiences at the experiential or sensory level, thereby going
beyond traditional persuasion attempts using fear-evoking images. Our results
suggest that future communication efforts should not only use these new
technologies to transfer knowledge about effective coping strategies and
flooding risks, but should especially be directed towards residents living in
flood prone areas, but who lack direct flooding experiences as their guiding
principle.
[17]
Using negative and positive social feedback from a robotic agent to save
energy
Persuasion and climate/energy change
/
Midden, Cees
/
Ham, Jaap
Proceedings of the 2009 International Conference on Persuasive Technology
2009-04-26
p.12
© Copyright 2009 ACM
Summary: In this paper we explore the persuasive effects of social feedback, as
provided by an embodied agent, on behavioral change. In a lab setting, two
experiments were conducted in which participants had the opportunity to
conserve energy while carrying out washing tasks with a simulated washing
machine. The experiments tested the effect of positive and negative social
feedback and compared these effects to more widely used factual feedback.
Results of both studies indicate that social feedback has stronger persuasive
effects than factual feedback (Experiment 1) and factual-evaluative feedback
(Experiment 2). In addition, an effect of feedback valence was found,
demonstrating more conservation actions following negative feedback (social or
factual) as compared to positive feedback. Interestingly, especially negative
social feedback had the strongest persuasive effects. The predicted perceived
agency effect could not be demonstrated. These findings have several
implications for theory and design of persuasive robotic agents.
[18]
Does it make a difference who tells you what to do?: exploring the effect of
social agency on psychological reactance
Influence and trust
/
Roubroeks, Maaike
/
Midden, Cees
/
Ham, Jaap
Proceedings of the 2009 International Conference on Persuasive Technology
2009-04-26
p.15
© Copyright 2009 ACM
Summary: Nowadays, many advertising campaigns attempt to persuade people to perform a
specific behavior. In response to such messages, people can comply and adapt
their behavior in the proposed direction. However, people can also experience
psychological reactance, which may lead to the complete opposite of the target
behavior. In the present study, we were interested in the social nature of
psychological reactance. According to Social Agency Theory [12], more social
cues lead to more social interaction. We suggest that this also holds for
psychological reactance. We argue that there is a positive relation between the
level of social agency of the source of a message and the level of
psychological reactance that this message can arouse. In an online study,
participants received low-controlling or high-controlling advice about energy
conservation. This advice was delivered either solely as text, as text with a
still picture of a robotic agent, or as text with a brief film clip of the same
robotic agent. Results showed that a high-controlling advisory message resulted
in more reactance than a low-controlling advisory message. Confirming our
expectancies, stronger social agency of the messenger led to more psychological
reactance. Implications are discussed.
[19]
Can ambient persuasive technology persuade unconsciously?: using subliminal
feedback to influence energy consumption ratings of household appliances
Posters
/
Ham, Jaap
/
Midden, Cees
/
Beute, Femke
Proceedings of the 2009 International Conference on Persuasive Technology
2009-04-26
p.29
© Copyright 2009 ACM
Summary: In this paper we explore a fundamental characteristic of Ambient Persuasive
Technology: Can it persuade the user without receiving the user's conscious
attention? In a task consisting of 90 trials, participants had to indicate
which of three household appliances uses the lowest average amount of energy.
After each choice, participants in the supraliminal feedback condition received
feedback about the correctness of their choice through presentation of a
smiling or a sad face for 150 ms. Participants in the subliminal feedback
condition received identical feedback, but the faces were presented only for 25
ms, which prohibited conscious perception of these stimuli. The final third of
the participants received no feedback. In the next task, participants rated the
energy consumption of all presented appliances. Results indicated that
supraliminal feedback and subliminal feedback both led to more correct energy
consumption ratings as compared to receiving no feedback. Implications are
discussed.
[20]
Social influence of a persuasive agent: the role of agent embodiment and
evaluative feedback
Design & evaluation of persuasive systems
/
Vossen, Suzanne
/
Ham, Jaap
/
Midden, Cees
Proceedings of the 2009 International Conference on Persuasive Technology
2009-04-26
p.46
© Copyright 2009 ACM
Summary: Feedback can serve as an intervention aimed at reducing household energy
consumption. The present study focused on the effects of agent embodiment on
behavioral change through feedback. The effects of agent embodiment were
studied for female vs. male users. Also factual feedback was compared to
evaluative feedback. An experiment was conducted in which 76 participants used
a virtual washing machine to clean laundry. They received interactive feedback
about their energy consumption, from an embodied agent or from a computer. This
feedback indicated the consumption level (factual feedback) or good or bad
performance (evaluative feedback). The results showed that evaluative feedback,
especially when it was negative, was more effective than factual feedback in
reducing energy consumption, independent of the source of the feedback.
Overall, for men it did not matter whether the feedback was given by a computer
or by an embodied agent, but for women it did: women who interacted with the
embodied agent used less energy than women who interacted with the computer.
[21]
A robot that says bad!: using negative and positive social feedback from a
robotic agent to save energy
HRI late-breaking abstracts
/
Ham, Jaap
/
Midden, Cees
Proceedings of the 4th ACM/IEEE International Conference on Human-Robot
Interaction
2009-03-09
p.265-266
Keywords: embodied agents, persuasion, social feedback, social robotics
© Copyright 2009 ACM
Summary: Two experiments explored the persuasive effects of social feedback, as
provided by a robotic agent, on behavioral change. Results indicate stronger
persuasive effects of social feedback than of factual feedback (Experiment 1)
or factual evaluative feedback (Experiment 2), and of negative feedback
(especially social but also factual) than of positive feedback.
[22]
Effect of indirect information on system trust and control allocation
/
De Vries, P.
/
Midden, C.
Behaviour and Information Technology
2008
v.27
n.1
p.17-29
© Copyright 2008 Taylor and Francis Ltd.
Summary: In contrast with most other experimental system trust research, this paper
examines indirect information as a basis for trust. In experiment 1, the
overall valence of an evaluation concerning a route planner was pitted against
a consensus cue, i.e. a favourable opinion about the system endorsed by a
minority versus a majority. A positive evaluation caused an increase of system
trust, whereas a negative evaluation led to a decrease. Control allocation,
i.e. choosing manual or automatic mode, however, remained unaffected.
Furthermore, no effect was found of consensus; one explanation holds that,
despite the absence of outcome feedback, displaying of routes on-screen
provided interfering trust-relevant information. Focusing solely on the
consensus effect in the absence of route display, experiment 2 revealed
consensus to affect both trust and control allocation.
These experiments show that trust-relevant information can be processed
heuristically and systematically. Possibly, trust can also be based on direct
information despite absence of feedback whether generated solutions are good or
bad.
[23]
iParrot: Towards Designing a Persuasive Agent for Energy Conservation
New Form Factors for Persuasive Technology
/
Al Mahmud, Abdullah
/
Dadlani, Pavan
/
Mubin, Omar
/
Shahid, Suleman
/
Midden, Cees J. H.
/
Moran, Oliver
Proceedings of the 2007 International Conference on Persuasive Technology
2007-04-26
p.64-67
© Copyright 2007 Springer-Verlag
Summary: Computational agents can motivate people to change their behaviour towards
energy use in a home setting. In this paper, we investigate the design and
evaluation of the iParrot, an intelligent agent that helps to persuade family
members to conserve energy in their home. The iParrot was designed as a concept
in the form of a video prototype with two conditions. The results from the
evaluation show that people will comply with the advice from such an agent for
energy conservation if the agent is friendlier. Moreover, participants were
able to distinctly perceive the friendliness level for both conditions.
[24]
Persuasive Technology for Human Well-Being: Setting the Scene
/
IJsselsteijn, Wijnand
/
de Kort, Yvonne
/
Midden, Cees J. H.
/
Eggen, Berry
/
van den Hoven, Elise
Proceedings of the 2006 International Conference on Persuasive Technology
2006-05-18
p.1-5
© Copyright 2006 Springer-Verlag
Summary: In this short paper we aim to give a brief introduction to persuasive
technology, especially as it pertains to human well-being. We discuss a number
of current research opportunities in areas of healthcare, environmental
conservation, and education. We conclude by highlighting what we regard as the
key research challenges that need to be addressed, focusing on context sensing
and appropriate feedback, the need for longitudinal user studies, and ethical
concerns.
[25]
Persuasive Appliances: Goal Priming and Behavioral Response to
Product-Integrated Energy Feedback
Psychological Principles of Persuasive Technology
/
McCalley, Teddy
/
Kaiser, Florian
/
Midden, Cees J. H.
/
Keser, Merijn
/
Teunissen, Maarten
Proceedings of the 2006 International Conference on Persuasive Technology
2006-05-18
p.45-49
© Copyright 2006 Springer-Verlag
Summary: Previous studies have shown the embedding of feedback dialogue in electronic
appliances to be a promising energy conservation tool if the correct
goal-feedback match is made. The present study is the first in a series planned
to explore contextual effects as moderators of both the goal and the feedback.
Tentative results are reported of a study where two different levels of
alternative goals (related/unrelated) are primed and compared as to theory
predictions of their motivational strength. Results suggest enhanced
performance when an action-related goal is primed, however, more participants
must be included before final conclusions can be drawn.