Prototyping the Machine-Human Dialogues in a Smartphone Voice Call
Application With Task Resumption SupportLate-Breaking Works: Extending User Capabilities
/ Yeung, W. L.
/ Li, Simon Y. W.Extended Abstracts of the ACM CHI'16 Conference on Human Factors in
Computing Systems2016-05-07v.2p.1788-1793
Summary: Our on-going work concerns the effectiveness of voice-based task resumption
support for smartphone users. This Late-Breaking Work presents results of a
prototyping exercise involving a questionnaire-based survey and a
quasi-experiment. In the quasi-experiment, participants were required to
perform some manual tasks in a controlled environment while being interrupted
by various voice calls. The effectiveness of different prototypes of a voice
call application was tested. Subjective ratings of the prototypes were
collected from the participants as a usability measurement. The results reveal
some diverse views on the design of the dialogue interface for the voice call
application.