tocauthor: Rohn_J* : Human-Computer Interaction Bibliography Search

Leading Design Teams and Organizations SIG Meetings / Thompson, Carola / Rohn, Janice Extended Abstracts of the ACM CHI'16 Conference on Human Factors in Computing Systems 2016-05-07 v.2 p.1108-1110

ACM Digital Library Link

Summary: This SIG will serve multiple purposes: as a forum to share the results from previous CHI leadership and management panels, workshops and current trends, and also as a forum for the management community to discuss topics of interest.

Managing UX teams Special interest group: 111 / Rohn, Janice Anne / Thompson, Carola Fellenz Proceedings of ACM CHI 2014 Conference on Human Factors in Computing Systems 2014-04-26 v.2 p.1151-1154

ACM Digital Library Link

Summary: This SIG will serve multiple purposes: as a forum to share the results from previous CHI management panels, workshops and current trends, and also as a forum for the management community to discuss topics of interest.

UX management: current and future trends Panels / Rohn, Janice A. / Baxter, Kathy / Courage, Catherine / Kumar, Janaki / Thompson, Carola Fellenz / Rogers, Steve Extended Abstracts of ACM CHI'13 Conference on Human Factors in Computing Systems 2013-04-27 v.2 p.2413-2418

ACM Digital Library Link

Summary: User Experience (UX) leaders and managers are required to continually adapt to changes in: organizational strategies and re-structuring, resources, technology, economic pressures, and other factors. Simultaneously, more companies are realizing that they need UX expertise to ensure that they are competitive in today's marketplace. This panel is comprised of UX leaders who have created strategies and tactics to succeed both in spite of and with the aid of the past and current trends. The panel will focus on the current trends, what strategies and tactics have and have not worked in addressing these trends, and also discuss which future trends they think will impact UX departments, companies, and the field, and how they are preparing for these future trends.
The panel will be of interest to managers, practitioners and those who work closely with these teams, including developers, project managers, market researchers, test managers, and executives.

Managing UX teams SIGs / Rohn, Janice A. / Thompson, Carola Fellenz Extended Abstracts of ACM CHI'13 Conference on Human Factors in Computing Systems 2013-04-27 v.2 p.2501-2504

ACM Digital Library Link

Summary: This SIG will serve two purposes: as a forum to share the results from previous CHI management workshops and current trends, and also as a forum for the management community to discuss topics of interest.

Women in UX leadership in business Panels / Kumar, Janaki / Rosenberg, Dan / Courage, Catherine / Rohn, Janice / Kamm, Lisa / Anderson, Lisa / Holsberry, Christine / Chavan, Apala Lahiri Extended Abstracts of ACM CHI'12 Conference on Human Factors in Computing Systems 2012-05-05 v.2 p.1107-1110

ACM Digital Library Link

Summary: The goal of this panel is to launch a dialog on women in UX leadership. Despite ongoing progress toward equality, women still haven't reached significant representation in leadership positions in the high-tech industry. Is the field of User Experience an exception to this norm? Does the interdisciplinary nature of UX play a role in making it easier or more difficult for women in our field? Does a career in UX, regardless of gender place a glass ceiling on upward mobility into "C" level positions? Our accomplished panel of UX managers will share their professional journeys, their observations on advantages and disadvantages, and their advice for the next generation.

Invited panel: managing UX teams: insights from executive leaders Panels / Rohn, Janice / Wixon, Dennis / Rosenberg, Dan / Ashley, Jeremy / Tesler, Larry Extended Abstracts of ACM CHI'12 Conference on Human Factors in Computing Systems 2012-05-05 v.2 p.1143-1146

ACM Digital Library Link

Summary: A number of well-known corporations were earlier adopters of creating and building User Experience departments, which has resulted in a small set of executive leaders in User Experience who have decades of corporate User Experience management experience. This session is an interview of some of these executive leaders to learn how the field has changed over the decades, their recommendations for best practices, lessons learned, and their vision for the future. The panel will be of interest to managers, practitioners and those who work closely with these teams, including developers, project managers, market researchers, test managers, and executives.

Special interest group for the CHI 2012 management community SIGs / Wixon, Dennis / Rohn, Janice Extended Abstracts of ACM CHI'12 Conference on Human Factors in Computing Systems 2012-05-05 v.2 p.1161-1164

ACM Digital Library Link

Summary: This SIG serves two purposes: sharing the results from the two-day CHI workshop, and also as a forum for the management community to discuss topics of interest.

Managing user experience teams: lessons from case studies, and establishing best practices Workshop summaries / Rohn, Janice / Wixon, Dennis Extended Abstracts of ACM CHI'12 Conference on Human Factors in Computing Systems 2012-05-05 v.2 p.2683-2686

ACM Digital Library Citation

Summary: This workshop is based on the initial findings from the CHI 2011 workshop, and focuses on managing cross-disciplinary teams for product and corporate success. The workshop brings together a diverse group of leaders in order to create a set of best practices and guidelines specific to a variety of topics that are important to the success of managers and their teams. Emphasis is placed on cross disciplinary teams, corporate culture and environment, and international factors.

Managing user experience teams: lessons from case studies, establishing best practices Workshops / Rohn, Janice / Wixon, Dennis Proceedings of ACM CHI 2011 Conference on Human Factors in Computing Systems 2011-05-07 v.2 p.29-31

ACM Digital Library Link

Summary: This workshop focuses on managing cross-disciplinary user experience teams to achieve product and corporate success. The workshop brings together a diverse group of leaders in order to create a set of case studies to illuminate challenges and success factors. Emphasis is placed on cross-disciplinary teams, corporate culture and environment, organizational structure, and international considerations. The goal of the workshop is to develop a set of contingent, specific, and applicable guidelines for managing user experience teams in a variety of circumstances based on case studies.

Managing UX teams SIG / Rohn, Janice / Wixon, Dennis / Nieters, Jim / Thompson, Carola Proceedings of ACM CHI 2011 Conference on Human Factors in Computing Systems 2011-05-07 v.2 p.815-817

ACM Digital Library Link

Summary: This SIG will serve two purposes: as a forum to share the results from the two-day CHI workshop, and also as a forum for the management community to discuss topics of interest.

How to organizationally embed UX in your company UX management / Rohn, Janice Anne interactions 2007-05 v.14 n.3 p.25-28

ACM Digital Library Link

How Does Usability Research Improve 21st Century Product Design PRODUCT DESIGN: Usability Research and 21st Century Design / Rosenbaum, Stephanie / Kaasgaard, Klaus / Kindlund, Erika / Nieters, Jim / Rohn, Janice / Rohrer, Christian Proceedings of the Human Factors and Ergonomics Society 50th Annual Meeting 2006-10-16 v.50 p.2119-2123

Link to HFES Digital Content

Summary: Usability research is dramatically affecting product design in the 21^st century. Five user experience and research managers from cutting-edge Silicon Valley companies discuss the strategic relationship between user research and product design, organizational processes that succeed in helping user research and user experience design improve products, and what's different about user research and user experience design for Internet companies and Web sites.

The route to the sea for user value Panels / Henderson, Austin / Anderson, Lisa / Ashley, Jeremy / Heuman, Patrik / Rohn, Janice Proceedings of ACM CHI 2006 Conference on Human Factors in Computing Systems 2006-04-22 v.2 p.53-56

ACM Digital Library Link

Summary: HCI managers with experience in delivering user value in shipping products that make good businesses will discuss the hazards that the product development process holds, and what it takes for HCI managers to ensure that user value remains in the products throughout that process. (See also the companion panel: "Building User Value into the Business Case.").

Usability community: past, present, and future SIGs / Rohn, Janice / Rosenbaum, Stephanie Proceedings of ACM CHI 2006 Conference on Human Factors in Computing Systems 2006-04-22 v.2 p.441-443

ACM Digital Library Link

Summary: This SIG is sponsored by the CHI 2006 and CHI 2007 Usability Community chairs to collect feedback and discuss how CHI can best serve the Usability Community, both at the annual conference and in other activities. If you're a practitioner or a researcher interested in usability, please join us and contribute your ideas!.

EDITED BOOK Cost-Justifying Usability: an update for an Internet age / Bias, Randolph G. / Mayhew, Deborah J. 2005 p.660 Morgan Kaufmann Publishers

ISBN: 0-12-095811-2 978-0-12-095811-5

2nd edition

INTRODUCTION:
1. Justifying cost-justifying usability
	+ Bias, Randolph G.
	+ Karat, Claire-Marie
2. User interface design's return on investment: Examples and statistics
	+ Marcus, Aaron
FRAMEWORK:
3. A basic framework
	+ Mayhew, Deborah J.
	+ Tremaine, Marilyn M.
4. A business case approach to usability cost justification for the web
	+ Karat, Claire-Marie
5. Marketing usability
	+ Hennemann, Richard L.
6. Valuing usability for startups
	+ Crow, David
ORGANIZATIONAL AND DESIGN CONTEXT:
7. Cost-justifying usability in vendor companies
	+ Rohn, Janice A.
8. Categories of return on investement and their practical implications
	+ Wilson, Chauncey E.
	+ Rosenbaum, Stephanie
9. Usability science: Tactical and strategic cost justifications in large corporate applications
	+ Mauro, Charles L.
10. The return on investment in usability of Web applications
	+ Karat, Claire-Marie
	+ Lund, Arnie
11. Making the business case for international user centered design
	+ Siegel, David A.
	+ Dray, Susan M.
12. Cost-justification of usability engineering for international Web sites
	+ Mayhew, Deborah J.
13. Return on goodwill: Return on investment for usability
	+ Brink, Tom
METHODS AND APPROACHES:
14. Ethnography for software development
	+ Kirah, Anne
	+ Fuson, Carolyn
	+ Grudin, Jonathan
	+ Feldman, Evan
15. Out of the box: Approaches to good initial interface designs
	+ Gillan, Douglas J.
	+ Sapp, Merrill V.
16. Keystroke level modeling as a cost-justification tool
	+ Mayhew, Deborah J.
17. The Rapid Iterative Test and Evaluation Method (RITE): Better products in less time
	+ Medlock, Michael C.
	+ Wixon, Dennis
	+ McGee, Mick
	+ Welsh, Dan
18. Summative usability testing: Measurement and sample size
	+ Kirakowski, Jurek
19. Cost-justifying online surveys
	+ Weiss, Scott
20. Cost-benefit framework and case studies
	+ Bevan, Nigel
21. At Sprint, understanding the language of business gives usability a position net present value
	+ Heppner, Clyde C.
	+ Kates, Jesse
	+ Lynch, Jefferey S.
	+ Moritz, Robert R.
22. Conclusion, wrap-up, next steps
	+ Bias, Randolph G.

Connecting with large market customers: can we still call it usability? Panels / Vaughan, Misha W. / Rohn, Janice / Courage, Catherine / Nodder, Chris / Herd, Simon Proceedings of ACM CHI 2004 Conference on Human Factors in Computing Systems 2004-04-24 v.2 p.1574-1575

Usability in practice: alternatives to formative evaluations-evolution and revolution Usability in Practice Session / Rohn, Janice A. / Spool, Jared / Ektare, Mayuresh / Koyani, Sanjay / Muller, Michael / Redish, Janice (Ginny) Proceedings of ACM CHI 2002 Conference on Human Factors in Computing Systems 2002-04-20 v.2 p.891-897

ACM Digital Library Link

Summary: The adoption of user experience methods within companies has followed a similar evolution over the past two decades. Typically organizations originally institute formative lab-based evaluations, and then add field studies and other user experience methods to their repertoire. This evolution typically occurs because the organization recognizes the need for more data on customer profiles, feature requirements, and task flows, along with the ability to iterate quickly among various design ideas and directions. These methods that fall outside of the categories of formative usability evaluations and field studies are addressed in this paper. Although there are a wide variety of methods within this 'alternative' category, a few representative samples will be discussed in more detail here. In actuality, these methods are not 'alternatives,' rather, they are additions to the toolkit of user experience methods that should be used in conjunction with formative usability studies and field studies.

Usability in Practice: user experience lifecycle -- evolution and revolution Usability in Practice Session / Rosenbaum, Stephanie / Wilson, Chauncey E. / Jokela, Timo / Rohn, Janice A. / Smith, Trixi B. / Vredenburg, Karel Proceedings of ACM CHI 2002 Conference on Human Factors in Computing Systems 2002-04-20 v.2 p.898-903

ACM Digital Library Link

Summary: The practice of usability and user-centered design must integrate with many other activities in the product development lifecycle. This integration requires political savvy, knowledge of a wide variety of methods, flexibility in using methods, inspiration, and innovation. The speakers and their colleagues have met these requirements and describe their experience fitting various methods into design and development efforts. This forum highlights their successes and setbacks.

A Toolkit for Strategic Usability: Results from Workshops, Panels, and Surveys Usability / Rosenbaum, Stephanie / Rohn, Janice Anne / Humburg, Judee Proceedings of ACM CHI 2000 Conference on Human Factors in Computing Systems 2000-04-01 v.1 p.337-344

Keywords: Usability, Strategic usability, Corporate planning, Methodology, HCI professionals, Organizational change

858 KB

Broken Link to ACM Digital Library

Summary: This paper describes the organizational approaches and usability methodologies considered by HCI professionals to increase the strategic impact of usability research within companies. We collected the data from 134 HCI professionals at three conferences: CHI 98, CHI 99, and the Usability Professionals' Association 1999 conference. The results are the first steps towards a toolkit for the usability community that can help HCI practitioners learn from the experiences of others in similar situations.

What makes strategic usability fail?: lessons learned from the field Panel / Rosenbaum, Stephanie / Bloomer, Sarah / Rinehart, Dave / Rohn, Janice / Dye, Ken / Humburg, Judee / Nielsen, Jakob / Wixon, Dennis Proceedings of ACM CHI 99 Conference on Human Factors in Computing Systems 1999-05-15 v.2 p.93-94

ACM Digital Library Link

Summary: This panel asks a group of well-known usability practitioners what is keeping us from achieving the penetration of strategic usability within organizations. Eight panelists describe the lessons they learned while attempting to make usability pervasive in different organizational environments.

Unpacking Strategic Usability: Corporate Strategy and Usability Research Workshops / Rosenbaum, Stephanie / Humburg, Judee / Rohn, Janice Proceedings of ACM CHI 98 Conference on Human Factors in Computing Systems (Summary) 1998-04-18 v.2 p.205-206

Keywords: Best practices, Business direction, Corporate planning, Corporate strategy, Customer data collection, Customer needs, Market positioning, Strategic planning, Strategic usability, Usability, Usability research, User-centered design

Broken Link to ACM Digital Library

Summary: Some of the issues we'll explore include:

Impact of organizational profiles (including characteristics such as size, culture, organizational structure, products and services, product life cycles) on strategic usability
Human factors as a bridge between marketing and development; ties between market research and usability research
Use of consultants as missionaries for usability research, as well as usability planners and implementers
What customer research activities are central to corporate planning
Organizational and educational barriers to implementing strategic usability
Management commitments or positioning needed to support strategic usability

SIG on Unpacking Strategic Usability: Corporate Strategy and Usability Research Special Interest Groups (SIGs) / Rosenbaum, Stephanie / Humburg, Judee / Rohn, Janice Proceedings of ACM CHI 98 Conference on Human Factors in Computing Systems (Summary) 1998-04-18 v.2 p.382

Broken Link to ACM Digital Library

Summary: Some of the issues the workshop explored are:

Impact of organizational profiles (including characteristics such as size, culture, organizational structure, products and services, product life cycles) on strategic usability
Human factors as a bridge between marketing and development; ties between market research and usability research
Use of consultants as missionaries for usability research, as well as usability planners and implementers
What customer research activities are central to corporate planning
Organizational and educational barriers to implementing strategic usability
Management commitments or positioning needed to support strategic usability

Positioning usability in an organisation: can usability really help organisations achieve their business objectives / Rohn, J. A. / Bloomer, S. Proceedings of IFIP INTERACT'97: Human-Computer Interaction 1997-07-14 p.370-372

Corporate Strategy and Usability Research: A New Partnership PANELS / Rosenbaum, Stephanie / Rohn, Janice / Thomas, John / Humburg, Judee / Bloomer, Sarah / Czerwinski, Mary Proceedings of ACM CHI 97 Conference on Human Factors in Computing Systems 1997-03-22 v.2 p.115-116

Keywords: Strategic planning, Usability research, Corporate strategy, Organizational environments, Organizational profiles

Link to ACM SIGCHI Conference Paper

Summary: This panel explores approaches to making usability research more strategic within organizations -- not just with respect to the product development life cycle, but pervasive throughout the organization. Six panelists discuss different ways in which usability can be strategic, depending on their organizational environments or "profiles."

The Usability Engineering Laboratories at Sun Microsystems Special Issue: Usability Laboratories: Building a Usability Laboratory / Rohn, Janice Anne Behaviour and Information Technology 1994 v.13 n.1/2 p.25-35

Summary: In designing and constructing the laboratories for Sun Microsystems, the company's need for highly efficient and proficient evaluations was a significant factor in driving the design decisions. The laboratories needed to facilitate data gathering and analysis, in addition to providing an appealing forum for the product teams to watch the evaluations live. This paper describes the goals for designing the usability laboratories, the video equipment used, the construction requirements, and tools used (such as event-logging software). Many of these design considerations are applicable to any usability laboratory.