Everyday Surveillance
Workshop Summaries
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Briggs, Pam
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Churchill, Elizabeth
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Levine, Mark
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Nicholson, James
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Pritchard, Gary W.
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Olivier, Patrick
Extended Abstracts of the ACM CHI'16 Conference on Human Factors in
Computing Systems
2016-05-07
v.2
p.3566-3573
© Copyright 2016 ACM
Summary: Surveillance, literally the 'close watching over' of a person or a group,
was historically carried out to monitor adversaries and criminals. The digital
era of sensor-rich, connected devices means that new forms of everyday
surveillance -- what some are calling 'dataveillance' -- are emerging. These
are changing the power structures that link people, businesses and governments.
In this multidisciplinary, one day workshop, we seek to rethink and understand
everyday surveillance practices, asking: what are new forms of surveillance
that accompany developments in Big Data and the emerging Internet of Things;
what are the anticipated and unanticipated effects of a surveillance culture;
how does surveillance need to be (re)configured in order to empower the citizen
or contribute to social good? We will ask who "owns" the data that arises from
these everyday acts of surveillance and what can result from rethinking these
ownership models. We will consider the role and place of research in
surveillance data collection and analysis.
Your Money's No Good Here: The Elimination of Cash Payment on London Buses
The Value of Things
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Pritchard, Gary
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Vines, John
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Olivier, Patrick
Proceedings of the ACM CHI'15 Conference on Human Factors in Computing
Systems
2015-04-18
v.1
p.907-916
© Copyright 2015 ACM
Summary: As digital payments become increasingly important features of economic
exchange, traditional forms of payment such as cash are becoming phased out in
certain settings. We study one such context-the elimination of cash payment on
London buses in July 2014. We conducted ethnographic fieldwork, interviews with
drivers and collected online and social media comments before, during and
shortly after the introduction of cashless fares. We explore how drivers and
passengers were fearful of the change due in part to a lack of information and
communication, the anticipation of negative effects on vulnerable passengers
and a compromise in freedom, flexibility and surveillance. We highlight the
ways cashless payments can alter the social function of money, create new forms
of work for drivers and passengers, and if not carefully introduced can cause
emotional stress and fears of state surveillance and control.
How to Drive a London Bus: Measuring Performance in a Mobile and Remote
Workplace
Sharing & Collaboration @ Work
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Pritchard, Gary W.
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Briggs, Pam
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Vines, John
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Olivier, Patrick
Proceedings of the ACM CHI'15 Conference on Human Factors in Computing
Systems
2015-04-18
v.1
p.1885-1894
© Copyright 2015 ACM
Summary: This paper examines how London bus drivers have responded to performance
monitoring via a telematics device called Drivewell. This device calculates a
score based on various recordable driving-related events like abrupt braking or
irregular turning actions. Our qualitative methodology incorporated
semi-structured interviews and ethnographic fieldwork, in order to explore
drivers' attitudes towards the system and its effect on driving behaviour and
working conditions. Our findings illustrate how bus operators simultaneously
accommodate and resist the demands Drivewell places upon them. Our work also
demonstrates how this digital intervention acts in conjunction with other
driver-related technologies, creating a unique digital ecosystem on the modern
London bus. Our research contributes to HCI understandings of digital
surveillance and performance monitoring in the modern workplace.
Digitally driven: how location based services impact the work practices of
London bus drivers
Location-based services and navigation
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Pritchard, Gary
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Vines, John
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Briggs, Pam
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Thomas, Lisa
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Olivier, Patrick
Proceedings of ACM CHI 2014 Conference on Human Factors in Computing Systems
2014-04-26
v.1
p.3617-3626
© Copyright 2014 ACM
Summary: This paper examines how an occupational group has adapted to the demands of
working with a Location Based Service (LBS). Instead of following a rigid
timetable, London's bus drivers are now required to maintain an equal distance
between the bus in front and the one behind. Our qualitative study employs
ethnographic fieldwork and in-depth semi-structured interviews to elicit
drivers' perspectives of the new system and show how it has modified their
driving and general work conditions. We explore how passengers influence the
movement of the bus and how the technology frames bus drivers' relationships to
their managers and commuters. This work contributes to our understanding of the
impact of LBS in the workplace and shows how technological imperatives can be
established that cause unanticipated consequences and gradually undermine human
relationships.
Making family care work: dependence, privacy and remote home monitoring
telecare systems
Health II
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Vines, John
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Lindsay, Stephen
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Pritchard, Gary W.
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Lie, Mabel
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Greathead, David
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Olivier, Patrick
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Brittain, Katie
Proceedings of the 2013 International Joint Conference on Pervasive and
Ubiquitous Computing
2013-09-08
v.1
p.607-616
© Copyright 2013 ACM
Summary: Supporting independent living for the ageing population in later life is an
often-cited application area for ubiquitous computing. Telecare services such
as remote monitoring systems are now coming onto the consumer market but there
is little knowledge of the impact these technologies may have on relationships
between family members and older relatives. We present findings from a live
field trial of SHel -- a telecare system that allows nominated caregivers to
remotely monitor activities -- in 17 older adult's homes. Interviews were
conducted with the 17 older participants and 11 of their nominated caregivers
before, during and after using the system. We establish that such technologies
transform existing hidden care routines between family members into care work,
and the impact they have upon the sense of independence and privacy of those
who are being monitored in their home.
Digital apartheid: an ethnographic account of racialised hci in Cape Town
hip-hop
Papers: crime and conflicts
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Pritchard, Gary W.
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Vines, John
Proceedings of ACM CHI 2013 Conference on Human Factors in Computing Systems
2013-04-27
v.1
p.2537-2546
© Copyright 2013 ACM
Summary: We describe findings from a 15-month ethnography of hip-hop performers in
Cape Town, South Africa. Mobile communications and social media are hugely
important to the development of these performers' careers, opening access to
collaborators, production tools, audiences and distribution channels. This
group go to extraordinary lengths to gain and maintain access to these
technologies, often by exploiting their social capital through musical and
ethnic networks. We document that even after nearly twenty years of democracy,
a ridged separation along racial lines persists, which can be seen in all areas
of life including access to and proficiency in digital technologies. We
illustrate how hip-hop performers harness these divisions both on and offline
in order to distinguish themselves from other artists. Our research raises a
number of implications for post-colonial computing, highlighting difficulties
related to discontinuous access, and how international preconceptions of
identity and authenticity emerge as a consequence of the increased use of
communication technology.
