Design Patterns, Principles, and Strategies for Sustainable HCI
Workshop Summaries
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Knowles, Bran
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Clear, Adrian K.
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Mann, Samuel
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Blevis, Eli
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Håkansson, Maria
Extended Abstracts of the ACM CHI'16 Conference on Human Factors in
Computing Systems
2016-05-07
v.2
p.3581-3588
© Copyright 2016 ACM
Summary: This workshop will bring together researchers in the Sustainable HCI (SHCI)
field to reflect on sustainability challenges in HCI and collaboratively
collate and develop a set of strategies for increasing and accelerating
positive impact. We will explore 5 key questions towards this, and produce a
collaborative position statement. Our key objective for the workshop will be to
begin developing a series of design patterns, which we will ground with 'field
trips' to areas of socio-ecological challenge. These design patterns will serve
to provide a resource for practitioners and researchers wishing to adopt a
sustainable approach to their work, and provide a touchstone for critique and
evaluation of this work. The design patterns will contribute to an evolving,
wiki-based repository and form the basis for several collaborative papers.
HCI, Civic Engagement & Trust
HCI for Civic Engagement
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Harding, Mike
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Knowles, Bran
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Davies, Nigel
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Rouncefield, Mark
Proceedings of the ACM CHI'15 Conference on Human Factors in Computing
Systems
2015-04-18
v.1
p.2833-2842
© Copyright 2015 ACM
Summary: There is a widespread belief that pervasive technologies will encourage and
facilitate partnerships between citizens and civic authorities, enabling
individuals to play a greater role in civic planning, service delivery and
infrastructure management. However, at present sustained use and perceived
value of civic engagement technologies remains low because the design space is
poorly understood by system developers who focus almost exclusively on
empowering citizens rather than adopting an informed, inclusive approach that
addresses the needs of both citizens and civic authorities, and helps establish
trusted relationships between these different stakeholders. We report on an
extensive study of civic engagement in the domain of public infrastructure
maintenance and provide insights into the civic management processes to support
future design of trusted civic engagement interactions.
Models and Patterns of Trust
Trust & Anonymity
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Knowles, Bran
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Rouncefield, Mark
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Harding, Mike
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Davies, Nigel
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Blair, Lynne
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Hannon, James
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Walden, John
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Wang, Ding
Proceedings of ACM CSCW 2015 Conference on Computer-Supported Cooperative
Work and Social Computing
2015-02-28
v.1
p.328-338
© Copyright 2015 ACM
Summary: As in all collaborative work, trust is a vital ingredient of successful
computer supported cooperative work, yet there is little in the way of design
principles to help practitioners develop systems that foster trust. To address
this gap, we present a set of design patterns, based on our experience
designing systems with the explicit intention of increasing trust between
stakeholders. We contextualize these patterns by describing our own learning
process, from the development, testing and refinement of a trust model, to our
realization that the insights we gained along the way were most usefully
expressed through design patterns. In addition to a set of patterns for trust,
this paper seeks to demonstrate of the value of patterns as a means of
communicating the nuances revealed through ethnographic investigation.
Next steps for sustainable HCI
Forums
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Silberman, M. Six
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Nathan, Lisa
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Knowles, Bran
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Bendor, Roy
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Clear, Adrian
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Håkansson, Maria
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Dillahunt, Tawanna
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Mankoff, Jennifer
interactions
2014-09
v.21
n.5
p.66-69
© Copyright 2014 ACM
Summary: In this forum we highlight innovative thought, design, and research in the
area of interaction design and sustainability, illustrating the diversity of
approaches across HCI communities. -- Lisa Nathan and Samuel Mann, Editors
Patterns of persuasion for sustainability
Sustainability
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Knowles, Bran
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Blair, Lynne
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Walker, Stuart
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Coulton, Paul
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Thomas, Lisa
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Mullagh, Louise
Proceedings of DIS'14: Designing Interactive Systems
2014-06-21
v.1
p.1035-1044
© Copyright 2014 ACM
Summary: Research into the values motivating unsustainable behavior has generated
unique insight into how NGOs and environmental campaigns contribute toward
successfully fostering significant and long-term behavior change, yet thus far
this research has not been applied to the domain of sustainable HCI. We explore
the implications of this research as it relates to the potential limitations of
current approaches to persuasive technology, and what it means for designing
higher impact interventions. As a means of communicating these implications to
be readily understandable and implementable, we develop a set of antipatterns
to describe persuasive technology approaches that values research suggests are
unlikely to yield significant sustainability wins, and a complementary set of
patterns to describe new guidelines for what may become persuasive technology
best practice.
Wicked Persuasion: A Designerly Approach
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Knowles, Bran
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Coulton, Paul
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Lochrie, Mark
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Whittle, Jon
Proceedings of the 2014 International Conference on Persuasive Technology
2014-05-21
p.137-142
Keywords: persuasion; persuasive games; interaction design; wicked problems; rhetoric
© Copyright 2014 Springer International Publishing
Summary: Persuasive computing has tended to be applied toward the promotion of minor
behavior change in the direction of easily understood and uncontroversial
goals. Such approaches may not make sense, however, when designing for so
called 'wicked problems'. We argue that while wicked problems can be
effectively addressed through persuasive technology, a 'designerly' (as opposed
to engineering or experimental psychology) approach is required in their
creation. We illustrate this approach through the design of our own persuasive
system directed at the wicked problem of encouraging local spending, and we
draw lessons for persuasive design more generally.
Rethinking plan A for sustainable HCI
PolitiCHI
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Knowles, Bran
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Blair, Lynne
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Coulton, Paul
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Lochrie, Mark
Proceedings of ACM CHI 2014 Conference on Human Factors in Computing Systems
2014-04-26
v.1
p.3593-3596
© Copyright 2014 ACM
Summary: This paper challenges the sustainable HCI community to move away from a
focus on demand and instead address climate change as a supply problem. We
identify a new route to impact, namely addressing the psychological barriers
that interfere with political mobilization toward limiting the use of fossil
fuels. Five barriers are explored as a means of re-focusing research objectives
for the community.
BARTER: promoting local spending behavior
Works-in-progress
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Knowles, Bran
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Lochrie, Mark
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Coulton, Paul
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Whittle, Jon
Proceedings of ACM CHI 2014 Conference on Human Factors in Computing Systems
2014-04-26
v.2
p.1933-1938
© Copyright 2014 ACM
Summary: In the wake of the 2008 economic collapse, there is renewed interest in
strategies for ensuring the future economic success of nations in a globalized
marketplace. One of the main ideas being championed by governments is to
promote growth by encouraging local spending, although it is not clear how to
motivate this behavioral shift. Local currency initiatives are increasingly
popular, though due to certain practicalities are rarely successful in
fostering long term and widespread change in spending behaviors. We report on
the development of a persuasive system (BARTER) that leverages mobile and
ubiquitous technology to overcome some of the limitations of local currencies,
while also providing users with the insight needed to determine for themselves
how local spending may benefit their community.
Trustworthy by design
The office
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Knowles, Bran
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Harding, Mike
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Blair, Lynne
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Davies, Nigel
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Hannon, James
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Rouncefield, Mark
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Walden, John
Proceedings of ACM CSCW 2014 Conference on Computer-Supported Cooperative
Work and Social Computing
2014-02-15
v.1
p.1060-1071
© Copyright 2014 ACM
Summary: Driven by changes in working practices and technology trends, organizations
are increasingly reliant on mobile workers and the data they capture. However,
while significant work has been carried out on increasing the usability of
mobile devices and applications, little attention has been paid to the quality
of data captured by mobile workers. If this data is inaccurate or
untrustworthy, serious consequences can ensue. In this paper we study a system
targeted at mobile workers in the highways sector that is deliberately designed
to increase the accuracy and trustworthiness of the data collected. The
resulting Inspections application has been very positively received by workers
and we present lessons that we believe can be applied to other applications of
this type.
Exploring sustainability research in computing: where we are and where we go
next
Sustainability I
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Knowles, Bran
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Blair, Lynne
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Hazas, Mike
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Walker, Stuart
Proceedings of the 2013 International Joint Conference on Pervasive and
Ubiquitous Computing
2013-09-08
v.1
p.305-314
© Copyright 2013 ACM
Summary: This paper develops a holistic framework of questions which seem to motivate
sustainability research in computing in order to enable new opportunities for
critique. Analysis of systematically selected corpora of computing publications
demonstrates that several of these question areas are well covered, while
others are ripe for further exploration. It also provides insight into which of
these questions tend to be addressed by different communities within
sustainable computing. The framework itself reveals discursive similarities
between other existing environmental discourses, enabling reflection and
participation with the broader sustainability debate. It is argued that the
current computing discourse on sustainability is reformist and premised in a
Triple Bottom Line construction of sustainability. A radical, Quadruple Bottom
Line alternative is explored as a new vista for computing research.
Re-imagining persuasion: designing for self-transcendence
Student research competition
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Knowles, Bran
Extended Abstracts of ACM CHI'13 Conference on Human Factors in Computing
Systems
2013-04-27
v.2
p.2713-2718
© Copyright 2013 ACM
Summary: The last few years have seen a flurry of persuasive technologies aiming to
encourage pro-environmental behaviors. In this study, I critique the dominant
means of persuasion by operationalizing and applying the lessons of a robust
body of psychology research on values, specifically exploring the kinds of
values accommodated by and appealed to with these technologies. Results
indicate that these designs overwhelming appeal to Self-Enhancement values, the
same strategic approach associated with historically unsuccessful environmental
and social campaigns. This insight is used as a springboard for discussion
about a radically different, and thus far untried strategy for addressing the
challenge of sustainability within persuasive technology research and
sustainable HCI more generally.
