tocauthor: Henneman_R* : Human-Computer Interaction Bibliography Search

The Master's Degree in HCI at 20: Issues and Trends SIG Meetings / Henneman, Richard L. / Ballay, Laura / Wagner, Linda Extended Abstracts of the ACM CHI'16 Conference on Human Factors in Computing Systems 2016-05-07 v.2 p.1111-1114

ACM Digital Library Link

Summary: Over the past 20 years, professional HCI programs at the Master's level have emerged and evolved at a number of universities, providing academic training to future HCI practitioners. Demand for these programs by students and demand for graduates by industry has increased considerably. In this SIG, representatives from such programs, current students, alumni, and representatives from hiring companies will discuss emerging trends, tools and technologies that will influence the future structure of these programs. Industry attendees will identify how current programs meet their needs and identify where gaps exist. Attendees will also consider ways to build a community of support for those involved in delivering HCI education at the Master's level.

Evolution of a User Interface Design: NCR's Management Discovery Tool DESIGN BRIEFINGS: Access to Knowledge: Libraries and Data Mining / Knutson, James F. / Anand, Tej / Henneman, Richard L. Proceedings of ACM CHI 97 Conference on Human Factors in Computing Systems 1997-03-22 v.1 p.526-533

Keywords: User-centered design, Iterative design, Prototypes, Mockups, Data mining, Data analysis, Data retrieval

Link to ACM SIGCHI Conference Paper

Broken Link to ACM Digital Library

Summary: Many companies are developing large data warehouses to understand their customers and business trends better; however, tools to analyze these data typically require significant expertise. Because of this, NCR has developed the Management Discovery Tool (MDT) for the typical manager who wants answers to business questions without having to know SQL or database table and column names. We provide an overview of the user-centered design process used to design one part of the MDT (the "Folders View" dialog) and give rationale for design decisions.

The NCR Human Interface Technology Center ORGANIZATIONAL OVERVIEWS / MacTavish, Thomas J. / Henneman, Richard L. Proceedings of ACM CHI 97 Conference on Human Factors in Computing Systems 1997-03-22 v.2 p.83-84

Keywords: User interface, User-centered design, Cognitive engineering, Human-interface technology

Link to ACM SIGCHI Conference Paper

Summary: The NCR Human Interface Technology Center (HITC) exists to meet its customers' business needs through the application of new human-interface technologies. The HITC designs and develops these user-interface solutions through a user-centered design (UCD) process, in which user needs and expectations guide all design and development decisions. The HITC consists of about 90 engineers and scientists with expertise in such areas as cognitive engineering, graphic design, image understanding, artificial intelligence, intelligent tutoring, database mining, and new I/O technologies. Established in 1988, the HITC is funded by work performed for its customers.

EDITED BOOK Cost-Justifying Usability / Bias, Randolph G. / Mayhew, Deborah J. 1994 n.14 p.334 Boston, MA Academic Press

ISBN: 0-12-095810-4, OCLC

I. A FRAMEWORK
1. Wherefore Cost Justification of Usability: Pay Me Now or Pay Me Later -- But How Much? (3)
	+ Bias, Randolph G.
2. A Basic Framework for Cost-Justifying Usability Engineering (9)
	+ Mayhew, Deborah J.
	+ Mantei, Marilyn
3. A Business Case Approach to Usability Cost Justification (45)
	+ Karat, Clare-Marie
II. APPROACHES TO COST-JUSTIFYING USABILITY (71)
4. Cost Justification of Usability Engineering: A Vendor's Perspective (73)
	+ Ehrlich, Kate
	+ Rohn, Janice Anne
5. Human Factors Cost Justification of an Internal Development Project (111)
	+ Dray, Susan M.
	+ Karat, Clare-Marie
6. Cost-Justifying Usability in a Contractor Company (123)
	+ Mauro, Charles L.
PART III. CASE STUDIES (143)
7. UPAR Analysis: Dollar Measurement of a Usability Indicator for Software Products (145)
	+ Cox, Mary E.
	+ O'Neal, Paige
	+ Pendley, Wayne L.
8. Cost-Benefit Analysis of Upgrading Computer Hardware (159)
	+ Mayhew, Deborah J.
9. Reuse: A Case Study on Cost-Benefit of Adopting a Common Software Development Tool (177)
	+ Aykin, Nuray
10. Design of a Human Factors Cost-Justification Tool (203)
	+ Harrison, Mary C.
	+ Henneman, Richard L.
	+ Blatt, Louis A.
IV. SPECIAL ISSUES (243)
11. Guerrilla HCI: Using Discount Usability Engineering to Penetrate the Intimidation Barrier (245)
	+ Nielsen, Jakob
12. Justifying Prepaid Human Factors for User Interfaces (273)
	+ Brooks, Ruven
13. Organizational Inhibitors and Facilitators (287)
	+ Mayhew, Deborah J.
	+ Bias, Randolph G.
14. Summary: A Place at the Table (319)
	+ Bias, Randolph G.
	+ Mayhew, Deborah J.
Index (327-334)

Skills Needed by User-Centered Design Practitioners in Real Software Development Environments: Report on the CHI'92 Workshop Papers / Dayton, Tom / Barr, Bob / Burke, Pamela A. / Cohill, Andrew M. / Day, Mary Carol / Dray, Susan / Ehrlich, Kate / Fitzsimmons, Lynne Axel / Henneman, Richard L. / Hornstein, Susan B. / Karat, John / Kliger, Jill / Lowgren, Jonas / Rensch, Jeff / Sellers, Mike / Smith, Mary R. ACM SIGCHI Bulletin 1993 v.25 n.3 p.16-31

Summary: User-centered design (UCD) of human-computer interfaces-including task flow and documentation-is gaining acceptance in software development organizations. But managers who want their organizations to start using UCD often do not know what characteristics to look for, in candidates for hiring or retraining to fill UCD roles; this article can help. It has the recommendations from participants in a CHI '92 conference workshop on this topic. The 16 workshop participants were UCD practitioners and managers from companies and a few universities across the United States, Canada, and Sweden. This article first describes some typical roles of UCD practitioners in software development organizations. There follows a list of attributes that UCD practitioners should have. Some attributes should be had by all practitioners, regardless of their subspecialties. The most important of those universal attributes are of three types: knowledge that can be acquired formally (e.g., of the human-computer interaction literature, cognitive processes, experimental design, rapid prototyping), skill that can be gotten from experience (e.g., estimating resources needed to do a job, commitment to users, understanding of the software development process, negotiating ability, enjoyment of working on teams, ability to really listen), and attributes that are harder to acquire (e.g., tenacity, flexibility). Every practitioner needs other characteristics as well, but their importances differ by the practitioners' subspecialties (e.g., a design team leader needs team management skills).

On Handwriting Recognition System Performance: Some Experimental Results COMPUTER SYSTEMS: Handwriting, Speech, Touchscreen, and Other Input Techniques / Santos, Paulo J. / Baltzer, Amy J. / Badre, Albert N. / Henneman, Richard L. / Miller, Michael S. Proceedings of the Human Factors Society 36th Annual Meeting 1992-10-12 v.1 p.283-287

Summary: Performance of a rule-based handwriting recognition system is considered. Performance limits of such systems are defined by the robustness of the character templates and the ability of the system to segment characters. Published performance figures, however, are typically based on pre-segmented characters. Six experiments are reported (using a total of 128 subjects) that tested a state-of-the-art recognition system under more realistic conditions. Variables investigated include display format (grid, lined, and blank), surface texture, feedback (location and time delay), amount of training, practice, and effects of use over an extended period. Results indicated that novice users writing on a lined display (the most preferred format) averaged 57% recognition performance. By giving subjects continuous feedback of results, training, and after about 10 minutes of use, the system averaged 90.6% character recognition. Following three hours of interrupted use and with performance incentives, subjects achieved an average 96.8% accuracy with the system. Future work should focus on improving the ability of the recognition algorithm to segment characters and on developing non-obtrusive interaction techniques to train users, to provide feedback and to correct mis-recognized characters.

Model-Based Interface Design for Transaction-Processing Tasks Computer Systems: Models and Modeling / Henneman, Richard L. / Inderrieden, Michael / Benson, Charlene Proceedings of the Human Factors Society 35th Annual Meeting 1991-09-02 v.1 p.421-424

Summary: Characteristics of transaction-processing tasks are described in the context of retail point-of-sale systems (cash registers). Proliferation of functionality coupled with a lack of emphasis on interface design have led to systems that require extensive training and result in high error rates. A state-action representation of a transaction-processing task is described. This approach to task modeling is appropriate given the deterministic nature of transaction-processing tasks. To illustrate this approach, a task model for a particular retail point-of-sale system and an interface design based on this model are described. A preliminary analysis of subjects using the new interface suggests that the model-based design will result in significant reductions in training time and error rates.

Evolutionary Design of a Customer Activated Terminal: A Case Study Computer Systems: Prototyping/Usability / Henneman, Richard L. / Inderrieden, Michael / Anderson, Andy / Taylor, Brett Proceedings of the Human Factors Society 34th Annual Meeting 1990-10-08 v.1 p.300-304

Summary: The process of designing a customer activated terminal (CAT) is described. A CAT is a self-service computer system that enables people to order food or merchandise, request information, complete banking transactions, etc. The specific application that this paper considers is a quick service restaurant lunch menu. Designers of CATs must assume that many users of such systems have no prior computer experience. One of the goals of this paper is to identify some specific interface design principles that seem to be appropriate for other CAT applications. A second goal is to illustrate how an iterative design process that focuses on user, task, and environmental characteristics can result in a successful product. The paper describes a four phase iterative development approach: data collection, initial design, testing and redesign, and implementation. Activities in each phase emphasize understanding user, task, and environmental characteristics. Several examples of the interface design at various stages of development are presented, and reasons for why design features were altered are discussed. The paper concludes by articulating several principles that apply to the design of CATs.