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Crowd-Designed Motivation: Motivational Messages for Exercise Adherence Based on Behavior Change Theory Behavioral Change / de Vries, Roelof A. J. / Truong, Khiet P. / Kwint, Sigrid / Drossaert, Constance H. C. / Evers, Vanessa Proceedings of the ACM CHI'16 Conference on Human Factors in Computing Systems 2016-05-07 v.1 p.297-308
ACM Digital Library Link
Summary: Developing motivational technology to support long-term behavior change is a challenge. A solution is to incorporate insights from behavior change theory and design technology to tailor to individual users. We carried out two studies to investigate whether the processes of change, from the Transtheoretical Model, can be effectively represented by motivational text messages. We crowdsourced peer-designed text messages and coded them into categories based on the processes of change. We evaluated whether people perceived messages tailored to their stage of change as motivating. We found that crowdsourcing is an effective method to design motivational messages. Our results indicate that different messages are perceived as motivating depending on the stage of behavior change a person is in. However, while motivational messages related to later stages of change were perceived as motivational for those stages, the motivational messages related to earlier stages of change were not. This indicates that a person's stage of change may not be the (only) key factor that determines behavior change. More individual factors need to be considered to design effective motivational technology.

Cultural differences in how an engagement-seeking robot should approach a group of people Session 4: cultural contexts for interaction / Joosse, Michiel P. / Poppe, Ronald W. / Lohse, Manja / Evers, Vanessa Proceedings of the 2014 CABS International Conference on Collaboration Across Boundaries 2014-08-20 p.121-130
ACM Digital Library Link
Summary: In our daily life everything and everyone occupies an amount of space, simply by "being there". Edward Hall coined the term proxemics for the studies of man's use of this space. This paper presents a study on proxemics in Human-Robot Interaction and particularly on robot's approaching groups of people. As social psychology research found proxemics to be culturally dependent, we focus on the question of the appropriateness of the robot's approach behavior in different cultures. We present an online survey (N=181) that was distributed in three countries; China, the U.S. and Argentina. Our results show that participants prefer a robot that stays out of people's intimate space zone just like a human would be expected to do. With respect to cultural differences, Chinese participants showed high-contact responses and believed closer approaches were appropriate compared to their U.S. counterparts. Argentinian participants more closely resembled the ratings of the U.S. participants.

Towards an Interactive Leisure Activity for People with PIMD Games and Entertainment Software: Accessibility and Therapy / van Delden, Robby / Reidsma, Dennis / van Oorsouw, Wietske / Poppe, Ronald / van der Vos, Peter / Lohmeijer, Andries / Embregts, Petri / Evers, Vanessa / Heylen, Dirk ICCHP'14: International Conference on Computers Helping People with Special Needs, Part 1 2014-07-09 v.1 p.276-282
Keywords: Snoezelen; Interactive Therapy; Profound Intellectual and Multiple Disabilities; PIMD; Interactive Ball; Interactive Floor Mat
Link to Digital Content at Springer
Summary: We address the possibilities of truly interactive systems for people with Profound Intellectual and Multiple Disabilities (PIMD). These are intended to improve alertness, movement and mood. We are working on an interactive ball that follows body movement and an interactive floor mat for this target group. We explain the key features in the design that are essential for the possible success.

Robot gestures make difficult tasks easier: the impact of gestures on perceived workload and task performance Human-robot interaction / Lohse, Manja / Rothuis, Reinier / Gallego-Pérez, Jorge / Karreman, Daphne E. / Evers, Vanessa Proceedings of ACM CHI 2014 Conference on Human Factors in Computing Systems 2014-04-26 v.1 p.1459-1466
ACM Digital Library Link
Summary: Gestures are important non-verbal signals in human communication. Research with virtual agents and robots has started to add to the scientific knowledge about gestures but many questions with respect to the use of gestures in human-computer interaction are still open. This paper investigates the influence of robot gestures on the users' perceived workload and task performance (i.e. information recall) in a direction-giving task. We conducted a 2 x 2 (robot gestures vs. no robot gestures x easy vs. difficult task) experiment. The results indicate that robot gestures increased user performance and decreased perceived workload in the difficult task but not in the easy task. Thus, robot gestures are a promising means to improve human-robot interaction particularly in challenging tasks.

The development and real-world deployment of FROG, the fun robotic outdoor guide Video session / Evers, Vanessa / Menezes, Nuno / Merino, Luis / Gavrila, Dariu / Nabais, Fernando / Pantic, Maja / Alvito, Paulo / Karreman, Daphne Proceedings of the 2014 ACM/IEEE International Conference on Human-Robot Interaction 2014-03-03 p.100
ACM Digital Library Link
Summary: This video details the development of an intelligent outdoor Guide robot. The main objective is to deploy an innovative robotic guide which is not only able to show information, but to react to the affective states of the users, and to offer location-based services using augmented reality. The scientific challenges concern autonomous outdoor navigation and localization, robust 24/7 operation, affective interaction with visitors through outdoor human and facial feature detection as well as engaging interactive behaviors in an ongoing non-verbal dialogue with the user.

Sound over matter: the effects of functional noise, robot size and approach velocity in human-robot encounters HRI2014 late breaking reports poster / Joosse, Michiel / Lohse, Manja / Evers, Vanessa Proceedings of the 2014 ACM/IEEE International Conference on Human-Robot Interaction 2014-03-03 p.184-185
ACM Digital Library Link
Summary: In our previous work we introduced functional noise as a modality for robots to communicate intent [6]. In this follow-up experiment, we replicated the first study with a robot which was taller in order to find out if the same results would apply to a tall vs. a short robot. Our results show a similar trend: a robot using functional noise is perceived more positively compared with a robot that does not.

Robot etiquette: how to approach a pair of people? HRI2014 late breaking reports poster / Karreman, Daphne / Utama, Lex / Joosse, Michiel / Lohse, Manja / van Dijk, Betsy / Evers, Vanessa Proceedings of the 2014 ACM/IEEE International Conference on Human-Robot Interaction 2014-03-03 p.196-197
ACM Digital Library Link
Summary: Research has been carried out on robots approaching one person [1, 3, 4]. However, further research is needed on robots approaching groups of people. In the study reported in this paper, we studied participants who were paired up for a task and assessed their perception and behaviors as they were approached by a robot from various angles. On an individual level, participants liked the frontal approaches, and they disliked being approached from the back. However, we found that the presence of a task-partner influenced participants' comfort with a robot approaching (i.e. when the robot approaches and one is standing behind the task-partner). Apart from the positioning of the individuals, the layout of the room, position of furniture and doors, also seemed to influence their experience. This pilot study was performed with a limited number of participants (N=30). However, the study offers preliminary insights into the factors that influence the choice for a robot approach direction when approaching a pair of people that are focused on a task.

Useful and motivating robots: the influence of task structure on human-robot teamwork HRI2014 late breaking reports poster / Lohse, Manja / Evers, Vanessa Proceedings of the 2014 ACM/IEEE International Conference on Human-Robot Interaction 2014-03-03 p.232-233
ACM Digital Library Link
Summary: Robots have recently started to leave their safety cages to be used in close vicinity to humans. This also causes changes in the nature of the tasks that robots and humans solve together, i.e., in the degree of structure of the tasks. While traditional, industrial tasks were highly structured, the new tasks often have a low level of structure. We present a user study that compares a highly and a little structured task in a text-based computer game played by human-robot teams. The results suggest that users do not only find robots useful and motivating in highly structured tasks where they depend on their help, but also in little structured tasks that they could solve on their own.

The development and real-world application of FROG, the fun robotic outdoor guide Video presentations / Evers, Vanessa / Menezes, Nuno / Merino, Luis / Gavrila, Dariu / Nabais, Fernando / Pantic, Maja / Alvito, Paulo Companion Proceedings of ACM CSCW 2014 Conference on Computer-Supported Cooperative Work and Social Computing 2014-02-15 v.2 p.281-284
ACM Digital Library Link
Summary: This video details the development of an intelligent outdoor guide robot. The main objective is to deploy an innovative robotic guide which is not only able to show information, but to react to the affective states of the users, and to offer location-based services using augmented reality. The scientific challenges concern autonomous outdoor navigation and localization, robust 24/7 operation, affective interaction with visitors through outdoor human and facial feature detection as well as engaging interactive behaviours in an ongoing non-verbal dialogue with the user.

Combining social strategies and workload: a new design to reduce the negative effects of task interruptions CSCW / de Vries, Roelof Anne Jelle / Lohse, Manja / Winterboer, Andi / Groen, Frans C. A. / Evers, Vanessa Extended Abstracts of ACM CHI'13 Conference on Human Factors in Computing Systems 2013-04-27 v.2 p.175-180
ACM Digital Library Link
Summary: Being interrupted by notifications and reminders is common while working. In this study we consider whether system politeness reduces (negative) effects of being interrupted by system requests. We carried out a 2 (polite vs. neutral system request) x 2 (high vs. low mental load) between-participants experiment. We measured annoyance, frustration and mental effort. Our results suggest that social strategies can mitigate some of the negative effects, but that this depends on the difficulty of the task. We discuss the implications of these results for the design of interruptive system messages and for further research into social computing.

What happens when a robot favors someone?: How a tour guide robot uses gaze behavior to address multiple persons while storytelling about art HRI 2013 late breaking results and poster session / Karreman, Daphne E. / Bradford, Gilberto U. Sepúlveda / van Dijk, Betsy E. M. A. G. / Lohse, Manja / Evers, Vanessa Proceedings of the 2013 ACM/IEEE International Conference on Human-Robot Interaction 2013-03-03 p.157-158
ACM Digital Library Link
Summary: We report intermediate results of an ongoing study into the effectiveness of robot gaze behaviors when addressing multiple persons. The work is being carried out as part of the EU FP7 project FROG and concerns the design and evaluation of interactive behaviors of a tour guide robot. Our objective is to understand how to address and engage multiple visitors simultaneously. The robot engages small groups of visitors in interaction and offers information on objects of interest. In the current experiment, a robot tells three visitors about two different paintings. A 2 X 2 independent factorial design is used. The robot engages the three visitors in mutual gaze by looking at the artwork while talking about it vs. only looking at the visitors (between subject-groups). Also, the robot 'favors' one of the three participants by directing it's gaze at them more frequently and longer compared to the other two participants. We are interested to find out whether gaze at the object of interest and favoring through gaze has an effect on the user's experience and knowledge retention. Preliminary results indicate that a robot that engages visitors in mutual gaze is seen as more humanlike and 'favoring' a person in a small group positively influences attitudes toward the robot.

Changing requirements to HCI funding: a global perspective SIGs / Evers, Vanessa / Brewster, Stephen / Lazar, Jonathan / Liu, Zhengjie / Marsden, Gary / Prates, Raquel / Nijboer, Femke Extended Abstracts of ACM CHI'12 Conference on Human Factors in Computing Systems 2012-05-05 v.2 p.1209-1212
ACM Digital Library Link
Summary: The requirements for funding for HCI research are changing globally. In this SIG meeting, we will review with panel members and high-level grant decision makers from different continents and countries how the requirements are changing and discuss how this affects HCI research and its impact.

HCI public policy activities in 2012: a 10-country discussion Forums: Public Policy / Lazar, Jonathan / Abascal, Julio / Davis, Janet / Evers, Vanessa / Gulliksen, Jan / Jorge, Joaquim / McEwan, Tom / Paternò, Fabio / Persson, Hans / Prates, Raquel / von Axelson, Hans / Winckler, Marco / Wulf, Volker interactions 2012-05-01 v.19 n.3 p.78-81
Jonathan Lazar, Editor
ACM Digital Library Link

Knowing me knowing you: exploring effects of culture and context on perception of robot personality Intercultural communication, virtual teams, and technology / Weiss, Astrid / van Dijk, Betsy / Evers, Vanessa Proceedings of the 2012 International Conference on Intercultural Collaboration 2012-03-21 p.133-136
ACM Digital Library Link
Summary: We carry out a set of experiments to assess collaboration between human users and robots in a cross-cultural setting. This paper describes the study design and deployment of a video-based study to investigate task-dependence and cultural-background dependence of the personality trait attribution on a socially interactive robot. In Human-Robot Interaction, as well as in Human-Agent Interaction research, the attribution of personality traits towards intelligent agents has already been researched intensively in terms of the social similarity or complementary rule. We assume that searching the explanation for personality trait attribution in the similarity and complementary rule does not take into account important contextual factors. Just like people equate certain personality types to certain professions, we expect that people may have certain personality expectations depending on the context of the task the robot carries out. Because professions have different social meaning in different national culture, we also expect that these task-dependent personality preferences differ across cultures. Therefore, we suggest an experiment that considers the task-context and the cultural-background of users.

Don't stand so close to me: users' attitudinal and behavioral responses to personal space invasion by robots LBR highlights / Sardar, Aziez / Joosse, Michiel / Weiss, Astrid / Evers, Vanessa Proceedings of the 7th International Conference on Human-Robot Interaction 2012-03-05 p.229-230
ACM Digital Library Link
Summary: When in a human environment, one might expect that a social robot would act according to the social norms people expect of each other. When someone does not adhere to a prevalent social norm, people usually feel threatened and disturbed. Thus, insight is needed into what is perceived as socially normative behavior for robots. We conducted an experiment in which an agent approached a participant in order to determine the effect of personal space invasion. We manipulated the agent-type (human/robot) and the approach speed (slow/fast) of the agent towards the participant. Unexpectedly, our results show that the participants displayed more compensatory behavior in the robot condition than in the human condition. We consider this response toward personal space invasion as indication that people react in a similar way to robots as they do to humans, however with more intensity.

Exploring collaboration in challenging environments: from the car to the factory and beyond Workshops / Tscheligi, Manfred / Meschtscherjakov, Alexander / Weiss, Astrid / Wulf, Volker / Evers, Vanessa / Mutlu, Bilge Companion Proceedings of ACM CSCW'12 Conference on Computer-Supported Cooperative Work 2012-02-11 v.2 p.15-16
ACM Digital Library Link
Summary: We propose a daylong workshop at CSCW2012 on the topic collaboration in challenging and difficult environments, which are to our understanding all contexts, which go beyond traditional working/office settings topic. Examples for these environments can be the automotive context or the context of a semiconductor factory, which show very specific contextual conditions and therefore offer special research challenges: How to address all passengers in the car, not only the driver? How to explore operator tasks in a cleanroom? How could the long-term (social) collaboration of robots and humans be investigated in privacy critical environments?

EDITED BOOK The human-computer interaction handbook: fundamentals, evolving technologies, and emerging applications / Jacko, Julie A. 2012 p.1518 CRC Press
ISBN: 978-1-4398-2943-1, 1-4398-2943-8 oclc: 441142179
Third edition
www.taylorandfrancis.com/books/details/9781439829431/
Introduction: A Moving Target: The Evolution of Human-Computer Interaction
		+ Grudin, Jonathan
Humans in HCI
	Perceptual-Motor Interaction: Some Implications for Human-Computer Interaction
		+ Welsh, Timothy N.
		+ Chandrasekharan, Sanjay
		+ Ray, Matthew
		+ Neyedli, Heather
		+ Chua, Romeo
		+ Weeks, Daniel J.
	Human Information Processing: An Overview for Human-Computer Interaction
		+ Proctor, Robert W.
		+ Vu, Kim-Phuong L.
	Mental Models in Human-Computer Interaction
		+ Payne, Stephen J.
	Task Loading and Stress in Human-Computer Interaction: Theoretical Frameworks and Mitigation Strategies
		+ Szalma, James L.
		+ Hancock, Gabriella M.
		+ Hancock, Peter A.
	Choices and Decisions of Computer Users
		+ Jameson, Anthony
Computers in HCI
	Input Technologies and Techniques
		+ Hinckley, Ken
		+ Wigdor, Daniel
	Sensor- and Recognition-Based Input for Interaction
		+ Wilson, Andrew D.
	Visual Displays
		+ Schlick, Christopher M.
		+ Winkelholz, Carsten
		+ Ziefle, Martina
		+ Mertens, Alexander
	Haptic Interface
		+ Iwata, Hiroo
	Nonspeech Auditory and Crossmodal Output
		+ Hoggan, Eve
		+ Brewster, Stephen
	Network-Based Interaction
		+ Dix, Alan
	Wearable Computers
		+ Siewiorek, Daniel
		+ Smailagic, Asim
		+ Starner, Thad
	Design of Fixed, Portable, and Mobile Information Devices
		+ Smith, Michael J.
		+ Carayon, Pascale
Designing Human-Computer Interactions
	Visual Design Principles for Usable Interfaces: Everything Is Designed: Why We Should Think before Doing
		+ Watzman, Suzanne
		+ Re, Margaret
	Globalization, Localization, and Cross-Cultural User-Interface Design
		+ Marcus, Aaron
		+ Gould, Emilie W.
	Speech and Language Interfaces, Applications, and Technologies
		+ Karat, Clare-Marie
		+ Lai, Jennifer
		+ Stewart, Osamuyimen
		+ Yankelovich, Nicole
	Multimedia User Interface Design
		+ Sutcliffe, Alistair
	Multimodal Interfaces
		+ Oviatt, Sharon
	Systems That Adapt to Their Users
		+ Jameson, Anthony
		+ Gajos, Krzysztof Z.
	Mobile Interaction Design in the Age of Experience Ecosystems
		+ Susani, Marco
	Tangible User Interfaces
		+ Ishii, Hiroshi
		+ Ullmer, Brygg
	Achieving Psychological Simplicity: Measures and Methods to Reduce Cognitive Complexity
		+ Thomas, John C.
		+ Richards, John T.
	Information Visualization
		+ Card, Stuart
	Collaboration Technologies
		+ Olson, Gary M.
		+ Olson, Judith S.
	Human-Computer Interaction and the Web
		+ Ashman, Helen
		+ Dagger, Declan
		+ Brailsford, Tim
		+ Goulding, James
		+ O'Sullivan, Declan
		+ Schmakeit, Jan-Felix
		+ Wade, Vincent
	Human-Centered Design of Decision-Support Systems
		+ Smith, Philip J.
		+ Beatty, Roger
		+ Hayes, Caroline C.
		+ Larson, Adam
		+ Geddes, Norman D.
		+ Dorneich, Michael C.
	Online Communities
		+ Zaphiris, Panayiotis
		+ Ang, Chee Siang
		+ Laghos, Andrew
	Virtual Environments
		+ Stanney, Kay M.
		+ Cohn, Joseph V.
	Privacy, Security, and Trust: Human-Computer Interaction Challenges and Opportunities at Their Intersection
		+ Karat, John
		+ Karat, Clare-Marie
		+ Brodie, Carolyn
Application-/Domain-Specific Design
	Human-Computer Interaction in Health Care
		+ Sainfort, François
		+ Jacko, Julie A.
		+ McClellan, Molly A.
		+ Edwards, Paula J.
	Why We Play: Affect and the Fun of Games -- Designing Emotions for Games, Entertainment Interfaces, and Interactive Products
		+ Lazzaro, Nicole
	Motor Vehicle-Driver Interfaces
		+ Green, Paul A.
	Human-Computer Interaction in Aerospace
		+ Landry, Steven J.
	User-Centered Design in Games Randy J. Pagulayan
		+ Keeker, Kevin
		+ Fuller, Thomas
		+ Wixon, Dennis
		+ Romero, Ramon L.
		+ Gunn, Daniel V.
Designing for Diversity
	Older Adults and Information Technology: Opportunities and Challenges
		+ Czaja, Sara J.
		+ Lee, Chin Chin
	Human-Computer Interaction for Kids
		+ Bruckman, Amy
		+ Bandlow, Alisa
		+ Dimond, Jill
		+ Forte, Andrea
	Information Technology for Communication and Cognitive Support
		+ Newell, Alan F.
		+ Carmichael, Alex
		+ Gregor, Peter
		+ Alm, Norman
		+ Waller, Annalu
		+ Hanson, Vicki L.
		+ Pullin, Graham
		+ Hoey, Jesse
	Perceptual Impairments: New Advancements Promoting Technological Access
		+ Jacko, Julie A.
		+ Leonard, V. Kathlene
		+ McClellan, Molly A.
		+ Scott, Ingrid U.
	Universal Accessibility and Low-Literacy Populations: Implications for Human-Computer Interaction Design and Research Methods
		+ Gribbons, William M.
	Computing Technologies for Deaf and Hard of Hearing Users
		+ Hanson, Vicki L.
The Development Process
Section A Requirements Specification
	User Experience Requirements Analysis within the Usability Engineering Lifecycle
		+ Mayhew, Deborah J.
		+ Follansbee, Todd J.
	Task Analysis
		+ Courage, Catherine
		+ Jain, Jhilmil
		+ Redish, Janice (Ginny)
		+ Wixon, Dennis
	Contextual Design
		+ Holtzblatt, Karen
	Grounded Theory Method in Human-Computer Interaction and Computer-Supported Cooperative Work
		+ Muller, Michael J.
		+ Kogan, Sandra
	An Ethnographic Approach to Design
		+ Blomberg, Jeanette
		+ Burrell, Mark
Section B Design and Development
	Putting Personas to Work: Employing User Personas to Focus Product Planning, Design, and Development
		+ Pruitt, John
		+ Adlin, Tamara
	Prototyping Tools and Techniques
		+ Beaudouin-Lafon, Michel
		+ Mackay, Wendy E.
	Scenario-Based Design
		+ Rosson, Mary Beth
		+ Carroll, John M.
	Participatory Design: The Third Space in Human-Computer Interaction
		+ Muller, Michael J.
		+ Druin, Allison
	Unified User Interface Development: A Software Refactoring Perspective
		+ Savidis, Anthony
		+ Stephanidis, Constantine
	Usability + Persuasiveness + Graphic Design = eCommerce User Experience
		+ Mayhew, Deborah J.
	Human-Computer Interaction and Software Engineering for User Interface Plasticity
		+ Coutaz, Joëlle
		+ Calvary, Gaëlle
Section C Testing, Evaluation, and Technology Transfer
	Usability Testing
		+ Dumas, Joseph S.
		+ Fox, Jean E.
	Usability for Engaged Users: The Naturalistic Approach to Evaluation
		+ Siegel, David
	Survey Design and Implementation in HCI
		+ Ozok, A. Ant
	Inspection-Based Evaluations
		+ Cockton, Gilbert
		+ Woolrych, Alan
		+ Hornbæk, Kasper
		+ Frøkjær, Erik
	Model-Based Evaluation
		+ Kieras, David
	Spreadsheet Tool for Simple Cost-Benefit Analyses of User Experience Engineering
		+ Mayhew, Deborah J.
	Technology Transfer
		+ Schofield, Kevin M.
Emerging Phenomena in HCI
	Augmenting Cognition in HCI: Twenty-First Century Adaptive System Science and Technology
		+ Hale, Kelly S.
		+ Stanney, Kay M.
		+ Schmorrow, Dylan D.
	Social Networks and Social Media
		+ McClellan, Molly A.
		+ Jacko, Julie A.
		+ Sainfort, François
		+ Johnson, Layne M.
	Human-Computer Interaction for Development: Changing Human-Computer Interaction to Change the World
		+ Dray, Susan M.
		+ Light, Ann
		+ Dearden, Andrew M.
		+ Evers, Vanessa
		+ Densmore, Melissa
		+ Ramachandran, Divya
		+ Kam, Matthew
		+ Marsden, Gary
		+ Sambasivan, Nithya
		+ Smyth, Thomas
		+ van Greunen, Darelle
		+ Winters, Niall

Re-framing HCI through Local and Indigenous Perspectives Workshops / Abdelnour-Nocera, José L. / Kurosu, Masaaki / Clemmensen, Torkil / Bidwell, Nicola J. / Vatrapu, Ravikiran / Winschiers-Theophilus, Heike / Evers, Vanessa / Heimgärtner, Rüdiger / Yeo, Alvin Proceedings of IFIP INTERACT'11: Human-Computer Interaction 2011-09-05 v.4 p.738-739
Keywords: Indigenous HCI; HCI theory and methodology; localization; globalization; cultural usability
Link to Digital Content at Springer
Summary: This one-day workshop aims to present different local and indigenous perspectives from all over the world in order to lead into an international dialogue on re-framing concepts and models in HCI/Interaction Design. The target audience is HCI researchers and practitioners who have experience with working with culture and HCI. The expected outcome of the workshop is a) network building among the participants, b) a shortlist of papers that can be basis for a proposal for a special issue of the UAIS journal, and c) identify opportunities to develop a funded network or research proposal.

Canary in a coal mine: monitoring air quality and detecting environmental incidents by harvesting Twitter Works-in-progress / Smid, Henricus / Mast, Patrick / Tromp, Maarten / Winterboer, Andi / Evers, Vanessa Proceedings of ACM CHI 2011 Conference on Human Factors in Computing Systems 2011-05-07 v.2 p.1855-1860
ACM Digital Library Link
Summary: We present an application that facilitates environmental monitoring by and for the general public. 'Canary in a Coal Mine' (CIACM) gathers and analyses pollution-related tweets in real-time from the micro-blogging platform Twitter and visualizes temporal and spatial characteristics of the data. CIACM allows citizens to keep track of the environmental quality of their region and empowers users to contribute to this public environmental monitoring system.

DIADEM: a system for collaborative environmental monitoring Video abstracts / Winterboer, Andi / Martens, Merijn A. / Pavlin, Gregor / Groen, Frans C. A. / Evers, Vanessa Proceedings of ACM CSCW'11 Conference on Computer-Supported Cooperative Work 2011-03-19 p.589-590
ACM Digital Library Link
Summary: Environmental monitoring and emergency response projects in urban-industrial areas increasingly rely on efficient collaboration between experts in control rooms and at incident locations, and citizens who live or work in the area. In the video accompanying this abstract we present a system that uses distributed sensor technology, Bayesian decision tools, and advanced map-based interfaces to facilitate collaboration between environmental experts and the public for environmental monitoring and early detection of chemical incidents.

Towards support for collaborative navigation in complex indoor environments Interactive presentations / Bouwer, Anders / Nack, Frank / Evers, Vanessa Proceedings of ACM CSCW'11 Conference on Computer-Supported Cooperative Work 2011-03-19 p.601-604
ACM Digital Library Link
Summary: In this paper we present first results of an observation study on indoor navigation behaviour of visitors at a large public fair. As an outcome we present a number of requirements for mobile indoor navigation systems that support collaborative destination and path finding tasks.

Designing interruptive behaviors of a public environmental monitoring robot Late-breaking reports/poster session / Evers, Vanessa / de Vries, Roelof / Alvito, Paulo Proceedings of the 6th International Conference on Human-Robot Interaction 2011-03-06 p.131-132
ACM Digital Library Link
Summary: This paper reports ongoing research to inform the design of a social robot to monitor levels of pollutant gasses in the air. Next to licensed environmental agents and immobile chemical sensors, mobile technologies such as robotic agents are needed to collect complaints and smell descriptions from humans in urban industrial areas. These robots will interact with members of the public and ensure responsiveness and accuracy of responses. For robots to be accepted as representative environmental monitoring agents and for people to comply with robot instructions in the case of a calamity, social skills will be important. In this paper we will describe the intelligent environment the environmental robot is part of and discuss preliminary work to understand in what way robot interruptions can be mitigated with help of social robot behaviors.

Toward an ambient empathic health companion for self care in the intelligent home Posters and demonstrations / Evers, Vanessa / Kröse, Ben Proceedings of the 2010 Annual European Conference on Cognitive Ergonomics 2010-08-25 p.365-366
ACM Digital Library Link
Summary: Motivation -- This paper describes our work in progress to develop a personal monitoring system that can monitor the physical and emotional condition of a patient by using contextual information from a sensor network, provide the patient with feedback concerning their health status and motivate the patient to adopt behavior with a positive health impact (such as exercising or taking medication at the right moment).
    Research approach -- We will extend the capabilities of an existing robotic health buddy with a (DBN based) sensor network. Then we will carry out a series of controlled, long-term field experiments where we identify and evaluate the effects of various agent social communicative behaviours on the user's adoption of health improving lifestyle patterns.
    Findings/Design -- The findings of the experiments will inform the final design of the health buddy and it's behaviours. We will also realise system adaptivity of the data processing and data fusion methods as well as the health buddy adaptivity to the user's emotional state.
    Research limitations/Implications -- The project will limit itself to monitoring and motivating people who suffer from cardiovascular chronic conditions and to the home environment.
    Originality/Value -- The research makes a contribution to the needs of health monitoring for a specific user group. The health buddy will use social behaviours to motivate users over a long-term time period.
    Take away message -- Home health monitoring and self care can be more enjoyable and easier through motivating smart health buddies.

Culturally adaptive mobile agent dialogue to communicate with people in crisis recovery Poster session 1: intercultural communication, virtual teams, and technology / Evers, Vanessa / Winterboer, Andi / Pavlin, Gregor / Groen, Frans Proceedings of the 2010 International Conference on Intercultural Collaboration 2010-08-19 p.183-186
ACM Digital Library Link
Summary: We present ongoing research concerning the interaction between users and environmental agencies through autonomous mobile agents in the environmental monitoring domain. The overarching EU FP7 project DIADEM, concerns the development of a system that detects potentially hazardous situations in populated areas using input from both a distributed sensor network and humans through their mobile devices. We propose a model of interaction with a system where concerned citizens communicate with a social virtual agent through their mobile phone to inform the environmental monitoring agency about unusual smells. In case of an emergency, people will receive instructions or directions for evacuation from the agent. In this paper, we review relevant literature and describe the development of a dynamic dialogue agent that supports international collaboration by adapting its social interaction to the cultural background of the humans it interacts with.

Trying too hard: effects of mobile agents' (Inappropriate) social expressiveness on trust, affect and compliance Humans and sociability / Cramer, Henriette / Evers, Vanessa / van Slooten, Tim / Ghijsen, Mattijs / Wielinga, Bob Proceedings of ACM CHI 2010 Conference on Human Factors in Computing Systems 2010-04-10 v.1 p.1471-1474
Keywords: autonomy, mobile interaction, social expressiveness, trust
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Summary: Mobile services can provide users with information relevant to their current circumstances. Distant services in turn can acquire local information from people in an area of interest. Socially expressive agent behaviour has been suggested as a way to build reciprocal relationships and to increase user response to such requests. This between-subject, Wizard-of-Oz experiment aimed to investigate the potential of such behaviours. 44 participants performed a search task in an urgent context while being interrupted by a mobile agent that both provided and requested information. The socially expressive behaviour shown in this study did not increase compliance to requests; it instead reduced trust in provided information and compliance to warnings. It also negatively impacted the affective experience of users scoring lower on empathy as a personality trait. Inappropriate social expressiveness can have serious consequences; we here elaborate on the reasons for our negative results.
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