Transition Resilience with ICTs: 'Identity Awareness' in Veteran
Re-Integration
Managing Design for Life Disruptions
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Semaan, Bryan C.
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Britton, Lauren M.
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Dosono, Bryan
Proceedings of the ACM CHI'16 Conference on Human Factors in Computing
Systems
2016-05-07
v.1
p.2882-2894
© Copyright 2016 ACM
Summary: This paper reports on a qualitative interview study of ICT use amongst a
population undergoing transition following a life disruption. We interviewed 13
veterans who were re-integrating into civil society. Veterans are unique in
that they experience several transitions at once-that is, after returning home,
they often suffer from PTSD, become homeless, change occupations, etc. Amongst
other things, veterans often undergo identity crises as caused by the lack of
continuity between military and civilian social structures. We show how
veterans are resilient through their uses of ICTs when navigating identity
crises. We find that they use ICTs to develop identity awareness-that is, they
connect with a human infrastructure through which they can develop a "big
picture" understanding of unfamiliar rules and norms and receive support when
navigating civil society. We discuss the implications of our study and identify
implications for design.
"I'm Stuck!": A Contextual Inquiry of People with Visual Impairments in
Authentication
Authentication Experience
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Dosono, Bryan
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Hayes, Jordan
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Wang, Yang
Proceedings of the 2015 Symposium on Usable Privacy and Security
2015-07-22
p.151-168
© Copyright 2015 Authors
Summary: Current authentication mechanisms pose significant challenges for people
with visual impairments. This paper presents results from a contextual inquiry
study that investigated the experiences this population encounters when logging
into their computers, smart phones, and websites that they use. By
triangulating results from observation, contextual inquiry interviews and a
hierarchical task analysis of participants' authentication tasks, we found that
these users experience various difficulties associated with the limitations of
assistive technologies, suffer noticeable delays in authentication and fall
prey to confusing login challenges. The hierarchical task analysis uncovered
challenging and time-consuming steps in the authentication process that
participants performed. Our study raises awareness of these difficulties and
reveals the limitations of current authentication experiences to the security
community. We discuss implications for designing accessible authentication
experiences for people with visual impairments.
Thirty years of software problems in the news
Full Papers
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Ko, Andrew J.
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Dosono, Bryan
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Duriseti, Neeraja
Proceedings of the 2014 International Workshop on Cooperative and Human
Aspects of Software Engineering
2014-06-02
p.32-39
© Copyright 2014 ACM
Summary: How have the consequences of software problems changed over the past 30
years? To begin to answer this question, we analyzed 386,381 news articles
reporting on software problems published between 1980 and 2012, spanning widely
circulated newspapers to small trade magazines. Our results show that after an
increase in reporting just prior to Y2K, news on software problems has declined
in North America, but increased in the rest of the world. Most articles only
report minor consequences such as frustration, confusion, anger, or at worst,
having to delay some activity for a few hours, usually due to service outages
in government, transportation, finance, and information services. However,
about once per month, the news reports at least one death, injury, or
threatened access to food or shelter due to software problems. Reports of these
severe consequences are also increasing, due primarily to stories about
transportation and government software.
