Untethered Workspaces: A Zones Concept Towards Supporting Operator Movements
in Control Rooms
Case Study: Tools for Workers
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Domova, Veronika
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Azhar, Saad
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Ralph, Maria
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Brönmark, Jonas
Extended Abstracts of the ACM CHI'16 Conference on Human Factors in
Computing Systems
2016-05-07
v.2
p.680-689
© Copyright 2016 ACM
Summary: Within industrial domains there is a need for control room operators to be
in constant contact with the different processes they are responsible for
controlling. With this responsibility comes the need to constantly be near
their workstations in order to monitor, diagnose and quickly troubleshoot
issues presented. These workstations, however, restrict operators in control
rooms from moving freely within the control room itself, such as between their
own and their colleague's workstations since they cannot interact with the
system from a distance. These systems also restrict those operators who need to
continuously enter the control room from the plant/factory floor since
interacting with process graphics requires them to remove all of their
specialized equipment every time (e.g. large bulky safety gloves). We therefore
present a concept for control room operators that supports their untethering
from dedicated workstations, providing them with the ability to interact in a
more flexible way.
Designing a Remote Video Collaboration System for Industrial Settings
Session 8: In the World
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Domova, Veronika
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Vartiainen, Elina
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Englund, Marcus
Proceedings of the 2014 ACM International Conference on Interactive
Tabletops and Surfaces
2014-11-16
p.229-238
© Copyright 2014 ACM
Summary: In industry settings, it is essential to keep the production up and running
at all times. In case of new machine installation or process failure, technical
support from the equipment manufacturer often needs to be contacted. In these
cases, local workers and remote experts need to collaborate to solve the
occurred problem. Ideally, in order to cut costs and speed up the process, the
situation should be handled remotely, without bringing the expert to the site.
This paper describes the design and implementation of a remote video
collaboration system, which enables effective communication between a field
worker and a remote expert. The system includes a smartphone/tablet application
used by the field worker to capture and stream video to a desktop application
of the remote expert. Furthermore, the system enables instantly synchronized
snapshots and annotations between both parties. A performed field study testing
the design choices, potential and limitations by including target users showed
that the system holds good potential given that some key issues are handled.
An interactive surface solution to support collaborative work onboard ships
Latency and occlusion + CSCW
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Domova, Veronika
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Vartiainen, Elina
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Azhar, Saad
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Ralph, Maria
Proceedings of the 2013 ACM International Conference on Interactive
Tabletops and Surfaces
2013-10-06
p.265-272
© Copyright 2013 ACM
Summary: Industrial environments are notoriously known as difficult places to gain
access to conduct any type of contextual inquiry work, and marine vessels are
no exception. But once this initial hurdle is overcome, these environments
reveal interesting research directions. Challenges faced onboard ships range
from issues with communication links, to the lack of support for current work
practices. Based on findings from an earlier field study, the work presented in
this paper focuses on several challenges involving collaboration,
communication, information sharing such as video and images, and tracking task
completion of crew members. This paper therefore presents a prototype which
consists of a Microsoft surface, mobile phones, and PCs to enable crew members
onboard ships to effectively communicate and collaborate with their colleagues.
