Exploring the Use of Visual Annotations in a Remote Assistance Platform
Late-Breaking Works: Collaborative Technologies
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Rice, Mark
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Chia, Shue Ching
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Tay, Hong Huei
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Wan, Marcus
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Li, Liyuan
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Ng, Jamie
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Lim, Joo Hwee
Extended Abstracts of the ACM CHI'16 Conference on Human Factors in
Computing Systems
2016-05-07
v.2
p.1295-1300
© Copyright 2016 ACM
Summary: In this paper, we report on the evaluation of a remote assistance platform
(RAP) that is designed to enable an expert to remotely assist a field operator.
A user study with 16 participants was conducted to evaluate its usability with
two assembly tasks that varied in their complexity. As part of the assessment,
we compared the interaction behavior of our platform with a commercial instant
messaging application, which lacked the ability to augment or view video
imagery. The results identified differences in the completion times between the
two conditions, as we examined the use of visual augmentation, including
recommendations to improve the platform.
Exploring users' attitudes towards social interaction assistance on Google
Glass
Wearable Interfaces
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Xu, Qianli
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Mukawa, Michal
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Li, Liyuan
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Lim, Joo Hwee
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Tan, Cheston
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Chia, Shue Ching
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Gan, Tian
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Mandal, Bappaditya
Proceedings of the 2015 Augmented Human International Conference
2015-03-09
p.9-12
© Copyright 2015 ACM
Summary: Wearable vision brings about new opportunities for augmenting humans in
social interactions. However, along with it comes privacy concerns and possible
information overload. We explore users' needs and attitudes toward augmented
interaction in face-to-face communications. In particular, we want to find out
whether users need additional information when interacting with acquaintances,
what information they want to access, and how they use it. Based on
observations of user behaviors in interactions assisted by Google Glass, we
find that users in general appreciated the usefulness of wearable assistance
for social interactions. We highlight a few key issues of how wearable devices
affect user experience in social interaction.
