Shared Language and the Design of Home Healthcare Technology
Participating in Well-Being and Family
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Burrows, Alison
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Gooberman-Hill, Rachael
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Coyle, David
Proceedings of the ACM CHI'16 Conference on Human Factors in Computing
Systems
2016-05-07
v.1
p.3584-3594
© Copyright 2016 ACM
Summary: Words and language are central to most human communication. This paper
explores the importance of language for the participatory design of smart home
technologies for healthcare. We argue that to effectively involve a broad range
of users in the design of new technologies, it is important to actively develop
a shared language that is accessible to and owned by all stakeholders, and that
facilitates productive dialogues among them. Our discussion is grounded firstly
in work with end users, in which problematic language emerged as a key barrier
to participation and effective design. Three specific categories of language
barriers are identified: jargon, ambiguity, and emotive words. Building on this
we undertook a workshop and focus group, respectively involving researchers
developing smart health technologies and users, where the focus was on
generating a shared language. We discuss this process, including examples that
emerged of alternative terminology and specific strategies for creating a
shared language.
SPLASH: Smart-Phone Logging App for Sustaining Hydration Enabled by NFC
Late-Breaking Works: Engineering of Interactive Systems
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Luo, Xu
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Woznowski, Przemyslaw
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Burrows, Alison
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Haghighi, Mo
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Craddock, Ian
Extended Abstracts of the ACM CHI'16 Conference on Human Factors in
Computing Systems
2016-05-07
v.2
p.1526-1532
© Copyright 2016 ACM
Summary: Maintaining good hydration is crucial for adequate physical and mental
performance for all human beings. In this paper we present SPLASH, an Android
app that enables users to set daily goals and to keep track of their liquid
intake through a combination of smart-phone NFC technology and NFC-tagged cups.
We conducted several experiments to verify the robustness of the technology,
which indicated that the selected NFC tags had acceptable robustness,
operational distance and good penetration ability to meet the intended
requirements for monitoring hydration. To further assess the feasibility of our
concept, we evaluated SPLASH with ten users who gave feedback on its usability.
We discuss the current prototype's advantages and limitations, as well as
possible improvements and potential capabilities. At the end of this paper, we
propose additional healthcare application scenarios for our concept.
