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EN
RW
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The Use of Breakdown Analysis in Synchronous CSCW System Design
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Urquijo, Silvia Ponguta
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Scrivener, Stephen A. R.
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Palmen, Hilary K.
Proceedings of the Third European Conference on Computer-Supported
Cooperative Work
1993
p.281-293
© Copyright 1993 Kluwer Academic Publishers
Summary: CSCW systems are invariably intended to support complex group activities.
This complexity is reflected in the richness of the data required to adequately
evaluate a system intended to support these activities. Consequently, there is
a need for the development of an evaluation technique which can reliably
provide diagnostic information quickly from rich data (such as video and audio
recordings). In this paper, the development and use of an approach based on
'breakdowns' within the scope of a Model of Interaction is described.
Breakdown analysis provides a systematic means of approaching large quantities
of communication data, identifying those areas which highlight problems and
relieving the evaluator of the task of consulting or becoming an expert in a
more complex form of conversational analysis or HCI.