%T Usability - Designing and Application with the User in Mind
%A Myhill, Carl
%A Foster, Sue
%B GE Network Solutions 2002 Conference
%D 2002 October
%C Keystone, Colorado
%I GE Network Solutions
%K Utility Industry, Telecom Industry, Large Scale Systems, GIS,  Geographic
Information Systems
%W http://www.litsl.com/personal/publications.html
%X Designing large scale Geographic Information Systems in the  Utilities and
Telecommunications industries, with the user in mind.

%T Personas, participatory design and product development: An infrastructure
for engagement
%A Grudin, Jonathan
%A Pruitt, J.
%B Proceedings of the 2002 Conference on Participatory Design
%D 2002
%P 144-161
%W http://research.microsoft.com/en-us/UM/People/jgrudin/publications/personas/PDC2002.pdf
%W http://research.microsoft.com/en-us/UM/People/jgrudin/publications/personas/PersonaBook.pdf Book Chapter on why personas work