%M J.CACM.43.5.84
%T Universal Usability -- Pushing human-computer interaction research to
empower every citizen
%A Shneiderman, Ben
%J Communications of the ACM
%D 2000
%V 43
%N 5
%P 84-91
%* Copyright (c) 2000 ACM
%W http://dx.doi.org/10.1145/332833.332843
%W http://www.cs.umd.edu/~ben/p84-shneiderman-May2000CACMf.pdf
%X The goal of universal access to information and communications services is
compelling. Enthusiastic networking innovators, business leaders, and
government policymakers see opportunities and benefits from widespread usage.
But even if they succeed and the economies of scale bring low costs, computing
researchers will still have much work to do. They will have to deal with the
difficult question: How can information and communications services be made
usable for every citizen?