| Welcome to AIS Transactions on Human-Computer Interaction | | BIB | Full-Text | 1-2 | |
| David Avison; Guy Fitzgerald | |||
| Praise for AIS Transactions on Human-Computer Interaction | | BIB | Full-Text | 3-4 | |
| Jane Carey | |||
| A New Era for the Human-Computer Interaction Community | | BIB | Full-Text | 5-6 | |
| Eleanor Loiacono | |||
| Introducing AIS Transactions on Human-Computer Interaction | | BIB | Full-Text | 7-12 | |
| Dennis F. Galletta; Ping Zhang | |||
| The Reader-to-Leader Framework: Motivating Technology-Mediated Social Participation | | BIBAK | Full-Text | 13-32 | |
| Jennifer Preece; Ben Shneiderman | |||
| Billions of people participate in online social activities. Most users
participate as readers of discussion boards, searchers of blog posts, or
viewers of photos. A fraction of users become contributors of user-generated
content by writing consumer product reviews, uploading travel photos, or
expressing political opinions. Some users move beyond such individual efforts
to become collaborators, forming tightly connected groups with lively
discussions whose outcome might be a Wikipedia article or a carefully edited
YouTube video. A small fraction of users becomes leaders, who participate in
governance by setting and upholding policies, repairing vandalized materials,
or mentoring novices. We analyze these activities and offer the
Reader-to-Leader Framework with the goal of helping researchers, designers, and
managers understand what motivates technology-mediated social participation.
This will enable them to improve interface design and social support for their
companies, government agencies, and non-governmental organizations. These
improvements could reduce the number of failed projects, while accelerating the
application of social media for national priorities such as healthcare, energy
sustainability, emergency response, economic development, education, and more. Keywords: Social participation, motivation, technology mediated communication, a
Reader-to-Leader framework, online community, social networks, contribution,
collaboration | |||
| Design for Social Presence in Online Communities: A Multidimensional Approach | | BIBAK | Full-Text | 33-54 | |
| Kathy N. Shen; Mohamed Khalifa | |||
| The design of online communities that promotes user participation is
critical to the community's success in fostering new ideas and innovations,
building knowledge competencies, and strengthening customer relations. Social
presence has been considered as a major design principle and important concept
in explaining the relationship between online community artifacts and online
user behavior. While most prior IS research adopts a unidimensional
conceptualization of social presence and focuses on its effects on user
attitude and/or behavior, this research employs a multidimensional
conceptualization and demonstrates its suitability for understanding the
effects of online community artifacts on social presence. More specifically,
this research examines the effects of three categories of design artifacts
(artifacts supporting self-presentation, deep profiling, and virtual
co-presence) on three social presence dimensions (awareness, affective social
presence and cognitive social presence). To validate the research model, a
survey was conducted with four online communities. Different social presence
dimensions were found to carry different weights in forming the overall sense
of social presence and the effects of perceived usage of various online
community artifacts varied for different social presence dimensions. Keywords: Social Presence, Online Communities, IT Artifacts, Multidimensional
Conceptualization | |||
| The Intellectual Advancement of Human-Computer Interaction Research: A Critical Assessment of the MIS Literature (1990-2008) | | BIBAK | Full-Text | 55-107 | |
| Ping Zhang; Na Li; Michael Scialdone; Jane Carey | |||
| This paper assesses the intellectual advancement of Human-Computer
Interaction (HCI) scholarship as one of the five research streams of the
Management Information Systems (MIS) discipline. It particularly demonstrates
the vitality and maturity that the HCI stream (or sub-discipline) has achieved
in recent years, and adds to the few studies that draw an overarching picture
of HCI. This study uses the same approach as that of Zhang and Li (2005), and
delineates the intellectual development of HCI research in MIS by employing a
multifaceted assessment of the published HCI articles over a period of 19 years
(1990-2008) in eight primary MIS journals. In addition, this study includes
several journal special issues and two book collections in the assessment.
Twenty-four specific questions are addressed to answer the following five
mega-research questions about the HCI sub-discipline: (1) What constitutes
HCI's intellectual substance? (2) What relationships does HCI have with other
disciplines? (3) How is HCI evolving? (4) What are the patterns of HCI
publication in the primary MIS journals? And, (5) Who are the contributing
scholars? A number of areas for future research are predicted, along with a
discussion of potential future directions for the sub-discipline. This study is
of interest to researchers in the HCI sub-discipline, the MIS discipline, and
other related disciplines to inform future research, collaboration,
publication, and education. It should also be of interest to doctoral students
for identifying potential topics for dissertation research and to identify
academic institutions for future employment where such research is understood,
appreciated, and encouraged. Keywords: Human-Computer Interaction (HCI), Human Factors in Information Systems
(HFIS), scientific fields, intellectual development, literature assessment,
subject topics, research methods, study contexts, individual characteristics,
levels of analysis, contributing disciplines, IT and service, Management
Information Systems (MIS) | |||
| Diagnosing and Managing Online Business-to-Consumer (B2C) Relationships: Toward an eCommerce B2C Relationship Stage Theory | | BIBAK | Full-Text | 108-132 | |
| Damon E. Campbell; John D. Wells; Joseph S. Valacich | |||
| The emergence of eCommerce has provided organizations with an unprecedented
opportunity to take advantage of business-to-consumer (B2C) interactions.
Generally speaking, relationships move through various stages, when a customer
chooses to establish a relationship with a person or an organization. Likewise,
when a customer forms an ongoing relationship with an online organization, it
progresses through similar stages. Yet, the IT-mediated nature of B2C eCommerce
interactions causes the manifestation of these stages to be different from
offline B2C interactions. As such, this paper proposes a theoretical framework
for examining stages of online B2C relationships, based on Stage Theory. The
proposed eCommerce B2C Relationship Stage Theory (eB2C-RST) highlights three
stages of eCommerce B2C relationships from the customer's perspective:
Attraction, Build-Up, and Continuance. This theoretical framework provides a
foundation for both research and practice in the areas of interface design and
online B2C customer relationship management. Keywords: Business-to-Consumer Relationships, Electronic Commerce, Customer
Relationship Management (CRM), Stage Theory, Relationship Marketing | |||