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CRIWG Tables of Contents: 02030405060708091011121314

CRIWG 2008: Groupware: Design, Implementation, and Use 2008-09-14

Fullname:CRIWG 2008: Groupware: Design, Implementation, and Use: 14th International Workshop
Editors:Robert O. Briggs; Pedro Antunes; Gert-Jan de Vreede; Aaron S. Read
Location:Omaha, Nebraska
Dates:2008-Sep-14 to 2008-Sep-18
Publisher:Springer Berlin Heidelberg
Series:Lecture Notes in Computer Science 5411
Standard No:DOI: 10.1007/978-3-540-92831-7; ISBN: 978-3-540-92830-0 (print), 978-3-540-92831-7 (online); hcibib: CRIWG08
Papers:30
Pages:379
Links:Online Proceedings
  1. Groupware Solutions
  2. Co-located Groups
  3. Groupware for Health Care
  4. Collaborative Systems Development
  5. Collaborative Emergency Response
  6. Groupware Approaches
  7. Patterns of Collaboration
  8. ThinkLets-Based Process Design
  9. Mobile Applications
  10. Knowledge and Learning
  11. Groupware Technologies
  12. Collaborative Modeling

Groupware Solutions

Attention-Based Management of Information Flows in Synchronous Electronic Brainstorming BIBAFull-Text 1-16
  Antonio Ferreira; Valeria Herskovic; Pedro Antunes
In this paper we argue for buffering group awareness information to mitigate information overload and help users keep up with the group. We propose an attentive groupware device, called the opportunity seeker, that leverages the natural alternation between a user doing individual work and attending to the group to automatically manage the timing and quantity of information to be delivered based upon each user's state of attention. We explain how this device can be applied to synchronous electronic brainstorming and present results from a laboratory experiment, which indicate that groups produced 9.6% more ideas when compared to the immediate broadcast of ideas. In addition, a user-level post-hoc analysis suggests that information overload was attenuated with the opportunity seeker as users had 7.5 seconds of extra uninterrupted time to think about and type an idea, which they began to write 6.4 seconds sooner, and completed in 4.2 seconds less time.
Implementing a System for Collaborative Search of Local Services BIBAKFull-Text 17-24
  Tiago Conde; Luis Marcelino; Benjamim Fonseca
The internet in the last few years has changed the way people interact with each other. In the past, users were just passive actors, consuming the information available on the web. Nowadays, their behavior is the opposite. With the so-called web 2.0, internet users became active agents and are now responsible for the creation of the content in web sites like MySpace, Wikipedia, YouTube, Yahoo! Answers and many more. Likewise, the way people buy a product or service has changed considerably. Thousands of online communities have been created on the internet, where users can share opinions and ideas about an electronic device, a medical service or a restaurant. An increasing number of consumers use this kind of online communities as information source before buying a product or service. This article describes a web system with the goal of creating an online community, where users could share their knowledge about local services, writing reviews and answering questions made by other members of the community regarding those services. The system will provide means for synchronous and asynchronous communication between users so that they can share their knowledge more easily.
Keywords: groupware; web 2.0; local services; social communities
Shared Resource Availability within Ubiquitous Collaboration Environments BIBAKFull-Text 25-40
  Kimberly García; Sonia Mendoza; Gustavo Olague; Dominique Decouchant; José Rodríguez
Most research works in ubiquitous computing remain in the domain of mono-user systems, which make assumptions such as: "nobody interferes, observes and hurries up". In addition, these systems ignore third-part contributions and do not encourage consensus achievement. This paper proposes a system for managing availability of distributed resources in ubiquitous cooperative environments. Particularly, the proposed system allows collaborators to publish resources that are intended to be shared with others collaborators and to subscribe to allowed resources depending on their interest in accessing or using them. Resource availability is determined according to several parameters: technical characteristics, roles, usage restrictions, and dependencies with other resources in terms of ownership, presence, location, and even availability. To permit or deny access to context-aware information, we develop a face recognition system, which is able to dynamically identify collaborators and to automatically locate them within the cooperative environment.
Keywords: Availability of distributed resources; perception; ubiquitous cooperative environments; human face recognition; automatic user localization

Co-located Groups

Context Awareness and Uncertainty in Collocated Collaborative Systems BIBAFull-Text 41-56
  Roc Messeguer; Pedro Damián-Reyes; Jesús Favela; Leandro Navarro
Context awareness is a necessary feature for mobile collocated collaborative learning. In this paper we describe how requirements for context-aware cooperative learning activities are derived from the jigsaw technique augmented with the use of mobile devices, applications to support the activities of groups, and tools to provide context-awareness to detect group formation. The emergence of groups is detected based on the location of the students within the classroom, but this information has to be careful filtered to evaluate the degree of uncertainty and protect from erroneous estimations. A three-phase strategy to manage uncertainty by identifying possible sources of uncertainty, representing uncertain information, and determining how to proceed under the presence of uncertainty is used for this propose. These requirements are validated and confirmed in experiments with students working together in the classroom, measuring neutral or positive effects on learning and the usefulness of introducing mobile devices, group support applications, and context awareness. The ratio of unwanted interruptions to users made by the system is used to evaluate the utility of the system. Results show that by managing uncertainty, location estimation becomes more reliable, thus increasing the usefulness of the learning application.
Information Needs for Meeting Facilitation BIBAKFull-Text 57-64
  Adriana Santarosa Vivacqua; Leandro Carreira Marques; Marcos S. Ferreira; Jano Moreira de Souza
In many group work settings, meetings take up a reasonable amount of time and often do not achieve satisfactory outcomes. One of the techniques that has been introduced to ensure meetings run smoothly and reach their goals places an individual in the role of meeting facilitator. Facilitation involves putting together the meeting agenda, designing meeting dynamics and overseeing the meeting at run time, to ensure goals are met. This may involve intervening or adjusting meeting structure to produce desired results. Thus, a facilitator should be able to act according to perceived group dynamics or problems. In this paper, we investigate information needs during facilitation activities. Our goal is to be able to construct systems that provide information to the facilitator so he or she can decide when to act and what to do.
Keywords: meeting facilitation; information provision

Groupware for Health Care

Risk Assessment in Healthcare Collaborative Settings: A Case Study Using SHELL BIBAKFull-Text 65-73
  Pedro Antunes; Rogério Bandeira; Luís Carriço; Gustavo Zurita; Nelson Baloian; Rodrigo Vogt
This paper describes a case study addressing risk assessment in a hospital unit. The objective was to analyse the impact on collaborative work after the unit changed their installations. The study adopted the SHELL model. A tool aiming to support the inquiring activities was also developed. The outcomes of this research show the model is adequate to analyze the complex issues raised by healthcare collaborative settings. The paper also provides preliminary results from the tool use.
Keywords: SHELL; Risk Assessment; Collaborative Settings; Hospitals
Persuasive Virtual Communities to Promote a Healthy Lifestyle among Patients with Chronic Diseases BIBAKFull-Text 74-82
  Eduardo Gasca; Jesús Favela; Monica Tentori
The World Health Organization has declared obesity a world-wide epidemic. People with obesity have a higher risk to attain chronic diseases, high risk of premature death and a reduced quality of life. Recent studies have shown that persuasive technologies and virtual communities can promote healthy lifestyles. In this article, we describe the development of a Persuasive Ecosystem aimed at promoting a healthy lifestyle in patients with a chronic disease that participate in a support group. The study was inspired in the results of a case study conducted in a hospital responsible for running this group. The results of a preliminary evaluation show an increased engagement of the patients with the program due to the use of the system.
Keywords: Persuasive Ecosystem; Virtual Community; pHealthNet

Collaborative Systems Development

Supporting the Social Practices of Distributed Pair Programming BIBAFull-Text 83-98
  Till Schümmer; Stephan Lukosch
When considering the principles for eXtreme Programming, distributed eXtreme Programming, especially distributed pair programming, is a paradox predetermined to failure. However, global software development as well as the outsourcing of software development are integral parts of software projects. Hence, the support for distributed pair programming is still a challenging field for tool developers so that failure for distributed pair programming becomes less mandatory. In this paper, we analyze the social interaction in distributed pair programming and investigate how current technology supports this interaction. We present XPairtise, a plug-in for Eclipse that allows instant pair programming in distributed development teams. In addition, we report on experiences and findings when using XPairtise in a distributed software development setting.
Using Second Life in Programming's Communities of Practice BIBAKFull-Text 99-106
  Micaela Esteves; Ricardo Antunes; Benjamim Fonseca; Leonel Morgado; Paulo Martins
This paper presents a novel approach to teaching and learning computer programming, using the three-dimensional virtual world Second Life® to develop a programming community of practice. Our students have developed their programming projects as part of this community as an alternative way of learning. The learning of programming is a difficult process, with many students experiencing difficulties which result in high levels of failure in introductory programming courses. In this paper, we describe and analyse how this approach spurred students' motivation and interest in learning programming. We also present observations on the difficulties felt by both students and teachers in the development of projects and activities, and discuss the approaches taken to overcome those difficulties.
Keywords: Communities of practice; Collaboration; Programming learning; Virtual worlds; Second Life
Integrating Collaborative Program Development and Debugging within a Virtual Environment BIBAKFull-Text 107-120
  Hani Bani-Salameh; Clinton Jeffery; Ziad Al-Sharif; Iyad Abu Doush
A collaborative integrated development environment enables developers to share programming-related tasks. This paper presents the design and implementation of a collaborative IDE named ICI (Idaho Collaborative IDE). ICI enables developers in different locations to collaborate on a variety of software development activities in real-time. It supports software development in C, C++, Java, and Unicon. ICI combines a synchronous collaborative program editor and a real-time collaborative debugger within a 3D multi-user virtual environment. ICI reduces cognitive context switches between tools inside the IDE and between IDE tasks and virtual environment activities, allowing developers to share, in real-time, the process of editing, compiling, running, and debugging of their software projects.
Keywords: collaborative environment; debugger; run-time debugging; Integrated Development Environment (IDE)

Collaborative Emergency Response

Evaluating a Mobile Emergency Response System BIBAFull-Text 121-134
  Cláudio Sapateiro; Pedro Antunes; Gustavo Zurita; Rodrigo Vogt; Nelson Baloian
Existing information systems often lack support to crisis and emergency situations. In such scenarios, the involved actors often engage in ad hoc collaborations necessary to understand and respond to the emerging events. We propose a collaboration model and a prototype aiming to improve the consistency and effectiveness of emergent work activities. Our approach defends the requirement to construct shared situation awareness (SA). To support SA, we developed a collaborative artifact named situation matrixes (SM), which relates different situation dimensions (SD) of the crisis/emergency scenario. A method was also developed to construct and evaluate concrete SM and SD. This method was applied in two organizations' IT service desk teams, which often have to deal with emergency situations. The target organizations found our approach very relevant in organizing their response to emergencies.
Maturity Levels of Information Technologies in Emergency Response Organizations BIBAKFull-Text 135-150
  Raphael S. Santos; Marcos R. S. Borges; José Orlando Gomes; José Hilario Canós
In emergency response organizations with very limited resources, information technologies are not adequately explored. In such organizations, the simple adoption of new information technologies is not productive, as their efficient use depends on many other interrelated technologies. This work describes a model to help understanding these interrelationships. The model allows the cooperative evaluation of an organization through different perspectives. The model also helps the performing of the evaluation from different perspectives, making it suitable to collaborative evaluation. Using the model, an organization can measure its maturity level and guide the investment in emergency response capabilities. The information technology dimension of the model has been applied to the firefight organization in Brazil.
Keywords: Emergency organizations; collaborative assessment; maturity models

Groupware Approaches

The Semantic Architecture Tool (SemAT) for Collaborative Enterprise Architecture Development BIBAFull-Text 151-163
  Frank Fuchs-Kittowski; Daniel Faust
In this paper the semantic architecture tool (SemAT) for collaborative EA development is presented. This includes the concept of a semantic wiki-like collaboration tool for collaborative EA management and an EA ontology as a formal representation of the EA. In addition, the prototypical implementation of the semantic collaboration environment is described. Finally, the benefits of the approach are discussed.
Towards a Virtual Environment for Regulated Interaction Using the Social Theatres Model BIBAKFull-Text 164-170
  Ana Guerra; Hugo Paredes; Benjamim Fonseca; Fernando Mário Martins
The last decade brought about several virtual communities spread all over the world composed of thousands of people with different ages and social, cultural and physical characteristics. These communities enable users to communicate and share information, often with the aim of achieving a common goal. Due to the vast diversity of users there's often a need to control the activities that occur inside the virtual environment to avoid inappropriate behaviors. However, this control can cause a feeling of digital surveillance, but an appropriate design of the interface can help minimize its impact, becoming an important success factor for the community. For this purpose we analyzed a selection of virtual environments, conducted a survey on users' preferences and analyzed the corresponding results. From these activities we defined a set of requirements to build a 3D interface for a regulated virtual environment.
Keywords: Interaction Environments; Social Interaction; User interfaces; Virtual Environments
Addressing Co-text Loss with Multiple Visualizations for Chat Messages BIBAKFull-Text 171-182
  Torsten Holmer; Stephan Lukosch; Verena Kunz
In this article we address the problem of co-text-loss in chat communication, identify requirements for a solution, discuss related work and present a new approach for addressing co-text loss in text-based chats. We report about first experiences with our solution and give an outlook on future work directions. The core idea of our solution MuViChat (multiple-visualization chat) is to support multiple visualizations of referenced chat transcripts in which users can choose their preferred view. By enabling the recording and replaying of chat discussions and an extensible modular architecture we are supporting evaluation and further integration of advanced visualization concepts.
Keywords: chat tool; multiple visualizations; threading; chat transcript

Patterns of Collaboration

Modifiers for Quality Assurance in Group Facilitation BIBAKFull-Text 183-195
  Gwendolyn L. Kolfschoten; Paul Grünbacher; Robert O. Briggs
One of the key tasks of a facilitator is to assure the quality of the knowledge outcome created in the collaborative effort. To manage the quality of the knowledge generated facilitators need to follow along in the communication, and to judge the quality of contributions, decisions and consensus. When facilitators or group members detect quality deficiencies, facilitators have the difficult task of making interventions to support the group in improving the quality of their output, without interrupting the flow of the process. In this paper we will present a framework for quality assessment and a toolbox with flexible interventions that can be added to the process design on the fly, as soon as quality deficiencies are detected. The toolbox exists of a set of conditional adjustment interventions, which can be used to enhance the selected facilitation techniques to guard for quality.
Keywords: Facilitation; Quality Assurance; ThinkLets; Collaboration Engineering; Modifiers
Linking to Several Messages for Convergence: A Case Study in the AulaNet Forum BIBAKFull-Text 196-203
  Mariano Gomes Pimentel; Hugo Fuks; Carlos José Pereira de Lucena
In this article, a piece of research on the development and use of a discussion forum is presented. In an online course, it was identified that one of the problems of the educational use of discussion forums is the high number of messages that go unanswered. To attenuate this problem a convergence mechanism was elaborated: links to messages beyond the replied one. In the case study conducted in two course editions, it was verified that the use of links decreased the number of unanswered messages.
Keywords: LMS; Discussion forum; convergence; links
Understanding Methodological Differences to Study Convergence in Group Support System Sessions BIBAKFull-Text 204-216
  Alanah J. Davis; Victoria Badura; Gert-Jan de Vreede
While previous research has studied the process of group divergence extensively, little studies have been published regarding the process of group convergence. Therefore, this research answers a call for more research on group convergence to establish a better understanding of this critical group process. The goal of this study is to answer a methodological question: Does the idea set that a group processes during a convergence activity supported with a Group Support System have to be pre-defined or should it be generated by the group itself? The results of our lab experiment suggest that the results of the convergence process are not significantly affected by whether or not participants use pre-defined ideas or generate their own. This finding has implications for experimental design in collaboration research and participant selection and session design within organizations.
Keywords: Convergence; divergence; brainstorming; thinkLets; collaboration engineering; group support systems; collaboration; facilitation

ThinkLets-Based Process Design

Repeatable Collaboration Processes for Mature Organizational Policy Making BIBAFull-Text 217-232
  Josephine Nabukenya; Patrick van Bommel; Henderik Alex Proper
Organizational policy making processes are complex processes in which many people are involved. Very often the results of these processes are not what the different stakeholders intended. Since policies play a major role in key decision making concerning the future of organizations, our research aims at improving the policies on the basis of collaboration.
   In order to achieve this goal, we apply the practice of collaboration engineering to the field of organizational policy making. We use the thinklet as a basic building block for facilitating intervention to create a repeatable pattern of collaboration among people working together towards achieving a goal. Our case studies show that policy making processes do need collaboration support indeed and that the resulting policies can be expected to improve.

Mobile Applications

Comparing Usage Performance on Mobile Applications BIBAKFull-Text 233-247
  Luís Carriço; Luís Duarte; António Broega; Diogo Reis
This paper presents an analysis tool for comparative and collaborative evaluation of mobile artefact usage. Three scenarios were envisioned for the comparative dimension covering both multiple user performance analysis and single-user evolution analysis through three different settings: result browsing, interaction replay and online monitoring. The collaborative dimension is detailed according to two settings: existence of a public display and the use of shared spaces to exchange information between analysts. A couple of analysis sessions were performed by end-users under group psychotherapy and educational domains to assess how the tool fits in such scenarios.
Keywords: Groupware; User Performance & Monitoring; Mobile Devices
Coordination Patterns to Support Mobile Collaboration BIBAKFull-Text 248-265
  H. Andrés Neyem; Sergio F. Ochoa; José A. Pino
The increasing popularity of portable devices and advances in wireless communication technologies push the development of mobile groupware applications. Mobile applications are challenging for software designers because the use of centralized components is not recommended, the communication service cannot be ensured and the software must run on computer devices with little hardware resources. Frequently, data and services interoperability is also required for collaborators. A design patterns system is presented as a way to deal with these modeling requirements; it is intended to help modeling the coordination services required to support mobile collaboration. These patterns serve as educational and communicative media for developers, students or researchers on how to design services for mobile collaborative applications. They also foster the reuse of proven solutions.
Keywords: Coordination patterns; groupware mobile applications; design guidelines; mobile collaboration

Knowledge and Learning

LeadFlow4LD: Learning and Data Flow Composition-Based Solution for Learning Design in CSCL BIBAKFull-Text 266-280
  Luis Palomino Ramírez; Miguel L. Bote-Lorenzo; Juan I. Asensio-Pérez; Yannis A. Dimitriadis
IMS-LD is the de facto standard for learning design (LD) specification which typically comprises an activity flow and a data flow. Nevertheless, the specification of the data flow between tools is an open issue in IMS-LD, especially in collaborative learning. In such case, handling shared data derived from individual and collaborative tools is error-prone for learners who suffer an extra cognitive load. Additionally, problems in the collaborative data flow specification affect the reusability of the whole learning design. In this paper, we present LeadFlow4LD, a solution of specification and enactment for LD in CSCL in order to address the aforementioned issues in an interoperable and standard way. Such a solution is based on approaches for the composition of the activity flow specified in IMS-LD and the data flow specified in a standard workflow language, such as BPEL. An architecture and a prototype for validating the propose solution through a case study based on a significant CSCL situation are also presented.
Keywords: Data Flow; Learning Design; Workflow; CSCL; IMS-LD
A Version Control System as a Tool and Methodology to Foster Children's Collaboration in Spatial Configuration Decision Tasks BIBAKFull-Text 281-288
  Filipe Santos; Benjamim Fonseca; Leonel Morgado; Paulo Martins
Nowadays a growing number of research and projects emphasize a culture of childhood that sees the child as an active participant in social life and, in particular, in the planning and decision processes of the spaces where they live most of their time. Under these projects children are asked to have a direct role on the configuration of several spaces, such as public and school playgrounds. This paper refers to a work in progress where a version control system for a multiuser virtual world is being developed to address some of the challenges that this kind of task and participants bring. Particularly this tool is being designed and prototyped to foster children's involvement in primary school activities where a class participation and consensus are requested on the several school spatial configurations.
Keywords: Virtual Worlds; Children; Groupware Development Frameworks; Workflow Management Systems
Facilitating Audio-Based Collaborative Storytelling for Informal Knowledge Management BIBAFull-Text 289-304
  Stephan Lukosch; Michael Klebl; Tanja Buttler
The increased demand for audio books and the rise of podcasting indicate a comeback of listening. On this basis, audio-based collaborative storytelling functionalises the act of telling stories in groups. In this paper we identify the requirements for informal knowledge management by means of audio-based collaborative storytelling. After reviewing the state of the art, we present our solution which addresses these requirements and supports a process for audio-based collaborative storytelling. Our solution consists of a storytelling client application which supports nomadic work as well as a web portal which aims at building a storytelling community. We present the storytelling client application and the web portal along our process for of collecting, structuring, linking and using audio clips, and finish with a report on first experiences and an outlook on future advancements.

Groupware Technologies

Toward a Taxonomy of Groupware Technologies BIBAKFull-Text 305-317
  Daniel D. Mittleman; Robert O. Briggs; John D. Murphy; Alanah J. Davis
The rise of the global marketplace and the advancing of the World Wide Web have given impetus to rapid advances in groupware. Hundreds of products now exist in the groupware marketplace, and more appear monthly. To ease the cognitive load of understanding what groupware technologies are, what capabilities they afford, and what can be done with them, we analyzed hundreds of computer-based collaboration-support products and distilled their attributes into two complementary schemas -- a classification scheme and a comparison scheme. The classification scheme provides a way to organize the many products from the rapidly expanding groupware arena into a small set of relatively stable categories. The comparison scheme provides the means to compare and differentiate collaboration technologies within and across categories. Taken together, the classification and comparison schemas provide a basis for making sense of collaboration technologies and their potential benefits to the collaboration community.
Keywords: collaboration technology; computer-based collaboration-support products
PaperFlow: A Platform for Cooperative Editing of Scientific Publications BIBAKFull-Text 318-323
  Guilherme Saraiva; Orlando Carvalho; Benjamim Fonseca; Hugo Paredes
The production of scientific publications requires usually the participation of several authors that contribute to the final result according to their role in the work being described. Nevertheless, this is obviously a cooperative activity and requires the simultaneous presence of the collaborators or the exchange of documents and annotations through email. Cooperative editors introduced a further step in the cooperation, but the current solutions do not accommodate issues like referencing and publishing. This gap motivated us to build a platform that integrates the three main functionalities required to effectively produce scientific publications: a cooperative text editor, a cooperative reference manager and a connector to scientific digital repositories. This paper presents this solution, which we called PaperFlow and was specified with the aid of a study conducted with Portuguese and Spanish researchers, which results are also presented, with the aim of evaluating the platform requirements.
Keywords: Groupware; Group Editors; Scientific Digital Repositories; Scientific publications
A Model Based Approach for GUI Development in Groupware Systems BIBAKFull-Text 324-339
  William J. Giraldo; Ana I. Molina; César A. Collazos; Manuel Ortega; Miguel A. Redondo
This paper proposes a methodological approach for Model Based User Interface Development of Collaborative Applications. This proposal is based on the use of several models for representing collaborative and interactive issues. Therefore, several techniques and notations are used. We describe the integration process of two notations: CIAN, which involves collaboration and human-computer interaction aspects; and UML, which specifies groupware systems functionality. In addition, we describe how this model is integrated into the Software Engineering Process. Both integration processes are developed by using software tools like CIAT and EPFC.
Keywords: Software Engineering; Groupware design; Interaction design; Model Based Design and Development

Collaborative Modeling

Comparative Study of Tools for Collaborative Task Modelling: An Empirical and Heuristic-Based Evaluation BIBAKFull-Text 340-355
  Jesús Gallardo; Ana I. Molina; Crescencio Bravo; Miguel A. Redondo; César A. Collazos
Within groupware systems, collaborative modelling systems play an important role. They are useful and promising tools for many fields of application. One of these fields in which collaborative modelling tools can be useful is the design and systematic development of usable User Interfaces (UI) using task models. In this paper, the use of a generic modelling groupware system, SPACE-DESIGN, is proposed for task modelling using CTT, one of the most used notations in this area. In order to evaluate the utility of the approach, a comparative study with two groups of experienced users and a heuristic evaluation using some well-known frameworks have been made. Results and conclusions of the evaluation are discussed.
Keywords: Groupware; Collaborative modelling tools; Usability and awareness evaluation; User Interface Design; Task Modelling
Using Interactive Whiteboard Technology to Support Collaborative Modeling BIBAKFull-Text 356-363
  Michiel Renger; Gwendolyn L. Kolfschoten; Gert-Jan de Vreede
Modeling is a key activity in conceptual design and system design. Users as well as stakeholders, experts and entrepreneurs need to be able to create shared understanding about a system representation. Technology like interactive whiteboards may provide new opportunities in the support of collaborative modeling. We conduct an exploratory research on experiences in using interactive whiteboards in collaborative modeling, based on semi-structured interviews. This paper offers a first overview of advantages and disadvantages of interactive whiteboards and creates a research agenda to explore how process support can help in harvesting the efficiency gain that we believe can be achieved using this technology.
Keywords: collaborative modeling; interactive whiteboards; system and design; groups; technology
Supporting the System Requirements Elicitation through Collaborative Observations BIBAKFull-Text 364-379
  Renata Guanaes Machado; Marcos R. S. Borges; José Orlando Gomes
Many approaches to work analysis have been proposed to enhance the requirements elicitation for systems design. However, systems delivered at dynamic, complex and socio-technical workplaces have still failed at satisfying the users' real needs, mainly because they are unable to support users' activities entirely, especially those related with cognition and collaboration aspects. We argue that the use of a combination cognitive and observation techniques can contribute to enhance the requirements elicitation activity, particularly if a collaborative approach is also adopted. This paper describes a collaborative observation model and a collaborative observation method aimed at improving the quality of the requirements elicitation process. We also include the description of a groupware prototype that supports our approach.
Keywords: Requirements Elicitation; Cognition; Collaborative Observation