| Visual Video Browsing Interfaces Using Key Frames | | BIBAK | PDF | 337-338 | |
| Anita Komlodi; Laura Slaughter | |||
| The development of automatic key frame extraction techniques makes it
possible to efficiently create compressed visual representations of digital
motion picture documents. In order to support browsing motion picture document
surrogates in retrieved sets or collections two studies have been conducted to
explore static and animated slide show key frame presentation techniques. The
two studies presented here explore: 1) number of multiple animated slide show
displays; and 2) a comparison of animated slide show and static displays of key
frames. Keywords: Video browsing, Multimedia, Interface design, Key frames | |||
| A Desktop Virtual Environment Trainer Provides Superior Retention of a Spatial Assembly Skill | | BIBAK | PDF | 339-340 | |
| David Waller; Jon Miller | |||
| We compared the efficacy of a simple virtual environment (VE) training
system with two media more commonly used to train people: paper and video
tutorials. Participants learned how to solve a spatial puzzle in one of the
three training media. People who trained with the VE spent more time training,
however they performed significantly better than people in the other groups a
week later. Keywords: Virtual environments, Virtual reality, Training, Spatial skills | |||
| Bamse-Land: A Virtual Theatre with Entertaining Agents Based on Well-Known Characters | | BIBAK | PDF | 341-342 | |
| Peter Bohlin; Victoria Nilsson; Magdalena Siverbo | |||
| The virtual theatre Bamse-land is an entertaining virtual world, where
characters taken from the Swedish comic book Bamse are implemented as
autonomous agents. The agents interact with each other according to their
different personalities, which were derived from the comic. Our main concern
has been to make an entertaining and believable application, and by keeping the
algorithms non-complicated show that there can be easy solutions to the problem
of designing believable agent applications. Experiences with users show that
entertaining agents based on well-known characters bring many advantages,
including a simplified design process and higher user involvement. Keywords: Believable agents, Entertainment | |||
| Interface Design for Inducing and Assessing Immersion in Virtual Reality | | BIBAK | PDF | 343-344 | |
| Michael S. Miller; Deborah M. Clawson; Marc M. Sebrechts; Benjamin A. Knott | |||
| The prospect of individual virtual reality workstations pose new challenges
for design of an interface that can provide an immersive experience in a
relatively confined space. CyberSeat II is one strategy that provides a
compelling virtual environment (VE) under these circumstances. This approach,
as well as the tools for assessing spatial location in and out of a VE, are
described. Keywords: Virtual reality, Navigation, Immersion, Kinesthetic cues, Direction
estimation | |||
| The Effects of Gaze Awareness on Dialogue in a Video-Based Collaborative Manipulative Task | | BIBAK | PDF | 345-346 | |
| Caroline Gale | |||
| An experiment was constructed to compare a video configuration that made it
possible for an "expert" to judge a "repairer's" focus of visual attention
(full gaze awareness condition) and two control conditions. Conversational
Games Analysis was then used to examine the effects of gaze awareness on the
efficiency with which the conversations were conducted. Keywords: Computer-mediated communication, Video, Gaze awareness, Conversational games
analysis | |||
| Personal Space in a Virtual Community | | BIBAK | PDF | 347-348 | |
| Phillip Jeffrey | |||
| This paper explores whether the societal norm of personal space influences
behaviour during interaction and communication in a virtual environment. An
online virtual world was explored using an ethnomethodological approach over a
period of 3 months. The results parallel personal space and physical distance
literature: personal space exists; influences behaviour; produces discomfort
and possible flight when violated. Future research should explore whether
these results indicate identification with one's avatar or if another
interpretation is possible. Keywords: Virtual community, Avatars, Personal space | |||
| An Empirical Study of Speech and Gesture Interaction: Toward the Definition of Ergonomic Design Guidelines | | BIBAK | PDF | 349-350 | |
| Sandrine Robbe | |||
| We present two related empirical studies of the use of speech and gestures
in simulated HCI environments. This research aims at providing designers of
future multimodal interfaces for the general public with useful information on
users' expectations and requirements. Results demonstrate the usability of
tractable artificial command languages composed of utterances from a restricted
subset of natural language, a few pointing gestures, and multimodal
combinations of both types of units. Keywords: Multimodal user interface, Usability evaluation, User acceptance | |||
| Wind and Wave Auditory Icons for Monitoring Continuous Processes | | BIBAK | PDF | 351-352 | |
| Stephane Conversy | |||
| This article presents the design and the use of two new auditory icons: the
sounds of waves and wind. A synthesis algorithm is described to compute and
control these sounds with high-level parameters in real-time. These auditory
icons can be used effectively to monitor background activities, in particular
when there is a need for continuous monitoring or when there is a need to
prevent problems rather than to address them. They are a first step in the
realization of controllable cohesive sound ecologies. Keywords: Non-speech audio, Auditory icons, Background activities, Continuous
monitoring | |||
| Interactive Error Repair for an Online Handwriting Interface | | BIBAK | PDF | 353-354 | |
| Wolfgang Huerst; Jie Yang; Alex Waibel | |||
| Current online handwriting recognition systems have very limited error
recovery mechanisms. In this paper, we discuss the problem of error repair in
an online handwriting interface. Based on user study of common repair patterns
found in human handwriting, we propose an approach that allows users to recover
from recognition errors. The basic idea is to handle the error repair at the
interface level by interacting with users. The method requires few
modifications on original recognition engine and imposes few restrictions on
users. We have developed a prototype system to demonstrate the proposed
concept and perform user study when the system provides error recovery
mechanisms. Keywords: Online handwriting recognition, Error repair in human handwriting, Error
recovery, Interactive user interface | |||
| Electronic Engineering Notebooks: A Study in Structuring Design Meeting Notes | | BIBAK | PDF | 355-356 | |
| Jacek Gwizdka; Mark Fox; Mark Chignell | |||
| The electronic engineering notebook (EEN) is a pen-based computer tool
designed to capture engineering notes and to assist in structuring them.
Structuring of design meeting notes was studied using three different notebook
interfaces. The system is described briefly, along with the initial results
obtained. The discussion focuses on issues in structuring design information
and on user strategies in information retrieval. Keywords: Personal electronic notebook, Note-taking, Structuring notes, Semantic
indexing, Design meeting | |||
| A Specification Paradigm for Design and Implementation of Non-WIMP User Interfaces | | BIBAK | PDF | 357-358 | |
| Stephen A. Morrison; Robert J. K. Jacob | |||
| The SHADOW System is a user interface management system designed to address
the specific needs of non-WIMP interfaces such as virtual environments, gesture
recognizers and other interactions that involve highly parallel, continuous
interaction. The proposed UIMS consists of a graphical specification language
based on augmented transition networks and data flow graphs, a code translation
system which supports dynamic constraint binding, modular design and code
reuse, and a run time engine designed to optimize the use of processing
resources within a time sensitive environment while preserving a layer of
platform independence for the application. Keywords: Constraint programming, Interface specification, Non-WIMP, SHADOW, Software
engineering, State transition diagram, User interface description language
(UIDL), User interface management system (UIMS), Virtual reality (VR), Visual
programming | |||
| History-Rich Tools for Social Navigation | | BIBAK | PDF | 359-360 | |
| Alan Wexelblat | |||
| I describe an ongoing research effort in capturing, analyzing, and
redisplaying interaction history information. The goal of the research program
is to understand how to translate real-world ease and fluidity of use to
digital information, with a specific focus on the use of interaction history
for social navigation. We begin by characterizing the important dimensions of
interaction history, then describe the current prototype. Keywords: Navigation, Interaction history, Paths, World Wide Web | |||
| Diaries as Family Communication Tools | | BIBAK | PDF | 361-362 | |
| Constance Fleuriot; A John F.Meech; Peter Thomas | |||
| The modern lifestyle is characterised by its complexity and speed. There is
an extra layer of complexity for families where both parents are trying to
balance conflicting demands of work and family.
This paper describes one approach to address this problem -- a Personal Equilibrium Tool or PET, a tool to help coordinate activity and balance work and family schedules, that would be especially useful for dual-career families. Keywords: Personal information management, Work/home schedules, Product design | |||
| Hit Squads & Bug Meisters: Discovering New Artifacts for the Design of Software Supporting Collaborative Work | | BIBAK | PDF | 363-364 | |
| Shilpa V. Shukla; Bonnie A. Nardi; David F. Redmiles | |||
| We argue that it is critical to re-evaluate the way we think about artifacts
while designing software systems. The notion of artifacts should include
aspects of social practice and personal reflection. This new approach to
design is especially needed in the design of collaborative systems such as
workflow process systems, such as a software bug management system. Keywords: Artifacts, Workflow processes, Infrastructure, Activity theory, Bug
tracking, Ethnography | |||
| Integrating Culture into Interface Design | | BIBAK | PDF | 365-366 | |
| Julie Khaslavsky | |||
| In this paper, I describe how culture impacts usability and design, present
a package of variables for identifying cultural differences, and give
localization suggestions. I also present ideas for research leading to
specific guidelines for integrating culture into design. Keywords: International interfaces, Localization, Mental models, User models,
Conceptual design | |||
| Tigrito: A High-Affect Virtual Toy | | BIBAK | PDF | 367-368 | |
| Heidy Maldonado; Antoine Picard; Barbara Hayes-Roth | |||
| This paper presents a short overview of Tigrito, a high-affect virtual toy
where children observe and interact with emotive improvisational characters,
which we built to study the sense of engagement and suspension of disbelief
across different modes of interaction, and the affective relationship between
children and a virtual toy. Keywords: Interactive, Avatar, Believability, Autonomous, Agent | |||
| PACCESS: Enabling Easy Access to Radiology Images at a Hospital | | BIBAK | PDF | 369-370 | |
| Henrik Gater | |||
| This paper deals with the problem of making radiology images and expert
opinions, so called imaging studies, easily available to health care
professionals. We report briefly from a research project and describe PACCESS,
a web based system to access imaging studies available on networked PCs.
PACCESS is currently in use, connected to a radiology image database at
Sahlgenska University Hospital in Sweden. Keywords: Medical informatics, Radiology images, Web-technology | |||
| Competitive Testing: Issues and Methodology | | BIBAK | PDF | 371 | |
| Kristyn Greenwood; Kelly Braun; Suzy Czarkowski | |||
| The purpose of this Special Interest Group is to provide a forum for
Usability professionals with an interest in performing Competitive Tests to
discuss issues and exchange advice. There is very little information regarding
appropriate methodology or guidelines for performing Competitive Tests
published on this topic. This Special Interest Group will provide an
opportunity for individuals whose work involves the performance or review of
competitive tests to share tips and techniques and will serve as an avenue for
those interested in competitive testing to gain insight on the differences
between competitive and diagnostic usability tests. In addition, it will allow
the members of CHI to discuss the option of adopting standardized methodologies
and metrics for performing competitive usability tests. Keywords: Competitive tests, Usability testing, Methodology | |||
| HCI Solutions for Managing the Information Technology Infrastructure | | BIBAK | PDF | 372 | |
| Thomas M. Graefe; Dennis Wixon | |||
| All too often the people responsible for the care and feeding of the
information technology infrastructure are poorly supported by the very
technology they must manage, even as the popularity and use of networks (such
as for the World Wide Web) grows. Corporate MIS staffs spend billions of
dollars just on managing their computing infrastructures, and still they must
continually cope with ineffectual products that do not support them in their
work. Partly as a result, a single user may cost a corporation as much as 5 or
10 thousand dollars a year to support. Outages in America OnLine service are
another example of how failures in network management can affect thousands of
end users. This Special Interest Group (SIG) is a follow up to one run at CHI
'97. It will provide an opportunity for HCI practitioners and researchers in
the domain of network and system management to discuss new techniques in user
interface design that help solve some of the problems described in the prior
SIG. Keywords: HCI design, Network management, Agents, Expert systems, Visualization,
Knowledge capture | |||
| Making Technology Accessible for Older Users | | BIBAK | PDF | 373 | |
| Beth Meyer; Sherry E. Mead; Wendy A. Rogers; Matthias Schneider-Hufschmidt | |||
| The major questions to be discussed at this SIG are:
Challenges: What challenges have participants faced in designing for older users? What product features have proven particularly difficult for older users? How do these experiences relate to problems reported in previous research on aging and performance? What are some usability issues that, in our experience, have caused significant problems in the daily lives of older adults? Solutions: What are some ways to address the needs of older users? Are there reasonable solutions to the challenges reported by participants? What design interventions have been successful for participants? Methods: How does one go about ensuring that a product will be usable across the life-span? What are the unique challenges of usability testing with older users? How does one justify considering older users in the design process? Keywords: Usability, Aging, Training, Consumer products, Health care products, Older
users | |||
| The SIGCHI International Issues Committee: Taking Action | | BIBAK | PDF | 374 | |
| David G. Novick | |||
| The SIG will address the issues raised in the recommendations that serve as
the IIC's principal charge:
* To establish and maintain a constructive relationship with IFIP TC 13,
* To develop means of encouraging respect for and understanding of differences
of language and culture, * To develop a program for SIGCHI-sponsored international scientific projects, * To develop a program that fosters international relationships in HCI education, * To develop a program to support HCI in developing countries that accounts for economic disparities, * To develop network mechanisms that foster cooperation and mobility of researchers and practitioners, and * To participate in the construction of the new CHI society by providing international requirements. Keywords: SIGCHI, International issues, Community | |||
| Virtual Reality Applications in Health Care | | BIBAK | PDF | 375 | |
| Suzanne Weghorst | |||
| Health Care is emerging as one of the more promising application areas for
the immersive interface technologies of virtual environments and augmented
reality.
Among the factors contributing to this promise are: * the development of the "electronic patient record"; * the ubiquitous nature of many clinical information needs; * a general atmosphere of acceptance of technological advances; * considerable "seed" funding by Federal agencies, in particular the Department of Defense, NASA and the National Library of Medicine; and * a match between VR/AR affordances and certain key health care tasks. Despite widespread interest within the health care industry, the clinical acceptability of these applications is by no means a given. As with other health care technologies, acceptance of VR/AR applications will be subject to stringent measures of utility, usability and performance. Issues of interest to this SIG include, but are not limited to, the following general topic areas: * design and evaluation of medical simulation training systems; * telemedicine interface requirements; * diagnostic uses of VR/AR technologies; * clinical data presentation and representation methods; * direct therapeutic applications of VR/AR technology; * real-time AR performance enhancement; * clinical usability of VR/AR technologies; and * medical dangers of immersive technologies. Additional related topics will be solicited from the SIG participants and will evolve from SIG discussions. Keywords: Medical interfaces, Simulation, Virtual reality, Augmented reality,
Immersive environments, Telemedicine | |||
| The CHI Conference Review Process: Writing and Interpreting Paper Reviews | | BIBAK | PDF | 376 | |
| Wendy E. Mackay | |||
| The CHI technical program has a very thorough and somewhat complex review
process. Every year, a pool of over 1000 reviewers provide an average of eight
reviews for 350 or more technical papers. A group of 30-40 associate chairs
read and interpret these reviews and write a metareview for each paper. The
associate chairs then discuss each paper at the technical program committee
meeting, weighing the quantitative and qualitative evaluations of the
reviewers, and make the final selection for the conference.
The purpose of this special interest group is to explain the details of this process to both reviewers and potential authors. Reviewers can learn how to write reviews that have an impact and authors can learn how to interpret their reviews and, we hope, improve their chances of being accepted. Keywords: Review process, CHI technical program | |||
| 10 Ways to Destroy a Perfectly Good Game Idea | | BIBAK | PDF | 377 | |
| Paul Mithra | |||
| Good game design involves a variety of interactive, game play, theory, and
interface design components. Game designers must always face the challenge of
getting a good idea developed into a useable game. Great game concepts can
have difficulty coming to fruition when the production demands of a business
environment intervene. The solution for game designers is to recognize the
pitfalls and be able to handle them of come up with alternatives that don't
jeopardize the outcome of the game-design.
This SIG will discuss 10 fundamental pitfalls all game designers face. Keywords: Game design, Game production, Interactive entertainment | |||
| HCI / SIGCHI Issues for Policy '98 | | BIBAK | PDF | 378 | |
| Austin Henderson | |||
| Policy'98 will discuss a broad range of policy issues. These will include:
Universal Service: What can be done to promote widespread access to the benefits of the Internet? What is the role of government and the role of the private sector in wiring schools, libraries, and medical facilities? Electronic Commerce: How much public policy does EComm need? What problems would inadequate, excessive, or misguided policies cause? Can compromises in areas like fair trade practices, fraud prevention, security, privacy, and taxation advance the interests of all stakeholders? Intellectual Property in Cyberspace: What will be the impact of the WIPO agreements on copyright in cyberspace? How should intellectual property be protected and what safeguards are necessary to protect libraries and academic institutions? Education Online: The Internet offers unparalleled opportunities for learning and teaching. What public policy and technical challenges must be met to realize these prospects? Keywords: Public policy issues, Policy'98 | |||
| SIG on Contextual Techniques: Real Life Experience with Contextual Techniques | | BIBAK | PDF | 379 | |
| Karen Holtzblatt; Hugh R. Beyer | |||
| Contextual techniques are used to collect in-depth information on how people
work. Through these techniques engineering teams collect the knowledge they
need to design products that fit their users well. But the pioneers
introducing the new approaches have to figure out how to apply them to the
problem and organization to make sure that their teams can do the work
successfully.
This SIG presents the experience of practitioners who have been introducing contextual techniques into their organizations on their own. They describe the projects they have worked on and the ways they have adjusted contextual approaches meet their needs and fit the constraints of their organizations. Participants will have the opportunity to ask questions about how the presenters made trade-offs and overcame hurdles, and to discuss problems they have faced from their own experience. The session gives participants the opportunity to learn from those who have tried introducing contextual techniques into their organizations. It will be of interest to those who wish to introduce such techniques themselves and to those who have had difficulty doing so in the past. Participants should expect a lot of discussion about how to make contextual field research work in the real world, and how to handle teammates and organizations to make it acceptable. Keywords: Analysis methods, Design techniques, Customer-centered design, Ethnography,
Usability engineering, Team design, Domain analysis, Work modeling, Software
engineering, Task analysis, User models, User studies, Work analysis | |||
| Bootstrap Alliance SIG: Toward Open Hyperdocument Systems | | BIBAK | PDF | 380 | |
| Douglas C. Engelbart | |||
| We will hold a Special Interest Group (SIG) meeting concerning the Bootstrap
Alliance, a group working toward the implementation and evolution of Open
Hyperdocument Systems based on lessons learned and design principles developed
in products beginning with our NLS/Augment system and continuing through
environments like the World Wide Web. We hope to involve participation in this
Alliance by members of the greater CHI community. Keywords: Collaborative work, Collaborative learning, Hypermedia, Virtual community,
Knowledge management, Bootstrap Alliance | |||
| Special Interest Group on Social Navigation | | BIBAK | PDF | 381 | |
| Alan Wexelblat | |||
| Social navigation is the process of using information from other people to
find things. These things may be locations, recommendations, or contacts with
people. Several research projects in this area have been undertaken in recent
years, but these efforts have been dispersed and uncoordinated. The goal of
this SIG is to open a dialog among researchers in this area and begin a process
of research sharing which has so far been absent. Keywords: Navigation, Information filtering, Recommendation | |||
| SIG on Unpacking Strategic Usability: Corporate Strategy and Usability Research | | BIBAK | PDF | 382 | |
| Stephanie Rosenbaum; Judee Humburg; Janice Rohn | |||
| Some of the issues the workshop explored are:
* Impact of organizational profiles (including characteristics such as size,
culture, organizational structure, products and services, product life cycles) on strategic usability * Human factors as a bridge between marketing and development; ties between market research and usability research * Use of consultants as missionaries for usability research, as well as usability planners and implementers * What customer research activities are central to corporate planning * Organizational and educational barriers to implementing strategic usability * Management commitments or positioning needed to support strategic usability Keywords: Best practices, Business direction, Corporate planning, Corporate strategy,
Customer data collection, Customer needs, Market positioning, Strategic
planning, Strategic usability, Usability, Usability research, User-centered
design | |||
| Students at CHI 98 | | BIBAK | PDF | 383 | |
| Brian D. Ehret; Marilyn C. Salzman | |||
| CHI conferences provide a unique opportunity for HCI students to interact:
trading war stories, sharing lessons learned, and describing attributes of
their particular schools or academic programs. This peer interaction not only
fosters the development of a broadened view of HCI but also may serve more
pragmatic ends such as assisting in the selection of a graduate program or the
development of a thesis topic. Much of this interaction takes place informally
as a part of the student volunteer program, the doctoral consortium, or in the
hallways between sessions. The purpose of the Students at CHI 98 SIG, like the
SIGs of previous years [1, 2], is to bolster this interaction by providing it a
dedicated, semi-structured forum in which to take place. Keywords: Students, Graduate programs in HCI, Thesis issues | |||
| HCI in South America: Current Status and Future Directions | | BIBAK | PDF | 384 | |
| Felipe Afonso de Almeida; Andre Gradvohl; Luciano Meneghetti | |||
| HCI research in South America is still in its infancy. Most of
professionals and researchers in the region do not have a good understanding of
what are theirs peers research agenda and how to cooperate in projects.
Considering this very loose cooperation and awareness, this SIG will bring HCI
people together (from the region or not) to develop a better understanding of
the current status, problems and experiences and to discuss future directions
of HCI in South America. The aim is to obtain an overview of HCI presence in
the region. Of special interest will be the characterization of weak and
strong points of this presence. This overview will act as the start point
towards an identification of the reasons underlying the current status in each
country. For this, it will be discussed problems, successful experiences
involving funding, administrative issues, software development, awareness of
HCI for software developers and courses. Keywords: HCI, South America, Current status, Future directions | |||
| Captology: The Study of Computers as Persuasive Technologies | | BIBAK | PDF | 385 | |
| BJ Fogg | |||
| As computers become increasingly ubiquitous, distributed, and specialized,
the CHI community has a greater need to understand the effects of -- and the
potentials for -- interactive technologies that change attitudes, beliefs, and
behaviors. An understanding of captology not only enriches HCI theory about
how humans interact with computers, but it can also lead to better design of
interactive technologies, especially those that have the difficult task of
persuading users to change attitudes and behaviors in beneficial ways. Keywords: Captology, Psychology of HCI, Persuasion, Influence, Agents, Interaction
design | |||
| SIG: Children and the Internet | | BIBAK | PDF | 386 | |
| Debra A. Lieberman | |||
| This special interest group meeting will focus on children's special needs
and interests as Internet users. All CHI98 attendees interested in the topic
are welcome to attend. In addition to discussing pertinent issues, SIG
participants will be invited to introduce themselves to the group so that
people who share common interests will have an opportunity to meet. Keywords: Children, Adolescents, Internet, Web, Education, Learning, Instructional
design, School, Family, Entertainment | |||
| Culture and International Software Design | | BIBAK | PDF | 387 | |
| Julie Khaslavsky | |||
| Many issues emerge when we discuss culture and design. These include:
* What exactly is culture? What do you look for when learning about another
culture? * How do you obtain relevant cultural information about a specific country? How do you determine the relevant cultural variables for each country? * How do you interpret cultural data? How do you generate concrete design ideas for your product based on cultural information? * What are good examples of culturally related issues that have come up in past design projects? * What are the most important problem spots to pay attention to in international design? * How important is culture amongst all of the other design considerations that go into a project? * Are cultural considerations relevant for all countries or just those that are vastly different from the home base? How significant are cultural differences between western nations as opposed to the obvious differences between western and eastern cultures? * Are the financial benefits of improving localization enough to outweigh the potential increased costs of entry into foreign markets? How do you cut corners and still succeed? Keywords: International interfaces, Localization, Internationalisation, Translation,
Usability, Design approaches, Design strategies | |||
| So You Want to be a User Interface Consultant | | BIBAK | PDF | 388 | |
| Austin Henderson; Jeff Johnson | |||
| The proposed SIG will provide CHI professionals with insight into the
challenges and rewards of being a CHI consultant. The expected audience would
be CHI professionals who are interested in the tradeoffs between doing research
and/or development as an employee and working as a consultant. This would
include those who are considering leaving jobs in product companies, government
agencies, or academia to become consultants. It would also include those who
want to better understand the range of skills that CHI consultants have. Keywords: User interface consultancy, Design consultancy | |||
| Current Issues in Assessing and Improving Documentation Usability | | BIBAK | PDF | 389 | |
| Laurie Kantner; Stephanie Rosenbaum | |||
| User documentation is vital to successful computer products. Managers and
developers recognize the role of documentation in overall product usability,
but they often miss opportunities to improve documentation usability as part of
the product-development effort.
The challenges of documentation usability have grown with the proliferation of available media: * Traditional print-based documentation * Online tutorials and documentation delivered with the product * Online help systems * Documentation delivered over the WWW * Interactive performance support elements of the user interface: wizards, error messages, screen dialogue Therefore, this SIG -- now in its ninth annual session -- is a forum on human factors in computer documentation. This meeting provides CHI 98 attendees a specific opportunity to discuss recent developments in documentation usability. Topics include: * Integrating documentation and rest-of-product usability testing * Pitfalls in documentation usability testing * Usability issues with single-source documentation * Usability testing of electronic performance support systems * Documentation on the Web (quality issues, update schedules, work processes) * How to make documentation usable for users who don't read * Structuring document libraries: online help, online manuals, printed documentation * Techniques for collecting documentation usability data early in the product development cycle * Usability metrics for online help -- what have we learned? * Changing role of the documenter in software development (as information designers, as UI designers) * Cost-justifying documentation usability programs Keywords: Documentation, Documentation usability, Information design, Information
development, Documentation standards, Usability testing, Product development | |||
| Measuring Website Usability | | BIBAK | PDF | 390 | |
| Jared M. Spool; Tara Scanlon; Carolyn Snyder; Will Schroeder | |||
| Web design is still primarily an artistic endeavor. However, we are
beginning to see empirical research results that tell us what pitfalls to avoid
in order to create successful websites.
In this SIG, we will discuss the latest research results available. Individuals designing websites will find out what is known about successful design, as well as what questions are still unanswered. This SIG will also be a forum for researchers to discuss methods and share objectives. Researchers will have an opportunity to interact with website designers to understand the research still required to identify the key to successful design. Keywords: Web design, Usability testing, Usability evaluation, Searching | |||